This was our second year holding our marriage retreat at the Hilton Washington Dulles Airport. The first year was outstanding, but somehow they found a way to surpass our expectations once again. The planning team walked me through the process and provided valuable advice to make our retreat perfect. There was a bit of a "snafu" with our banquet room assignment, but sales manager went above and beyond to make us feel comfortable with the change and the new room fit us perfectly.
When I arrived to begin setting up for our event, the convention services manager was waiting for me in the lobby. In addition to tying up those last minute details, he found a cart for me, helped me unload my car, and walked with me as I delivered gift baskets to our facilitator rooms. One of our vendors arrived before I did and she couldn't wait to tell me how she was blown away with the level of excellence she experienced.
Throughout the weekend every request we made was addressed quickly and pleasantly. Being able to communicate with the staff via text message was awesome! The food was outstanding and the rooms beautiful and very comfortable. We can't wait to host our retreat at the hotel again next year!