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A FORMAL IMAGE LIMOUSINES INC Reviews

A FORMAL IMAGE LIMOUSINES INC

A FORMAL IMAGE LIMOUSINES INC

Atlanta, GA
3.3 out of 5 rating, 16 Reviews
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Reviews

3.3 out of 5 rating
16 Reviews
  • Quality of service
    3.3 out of 5 rating
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    3.4 out of 5 rating
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    3.3 out of 5 rating
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    3.3 out of 5 rating
62% Recommended by couples
  • A
    Alicia Sent on 12/29/2016
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    Used this company for our wedding. They were awesome! Helped us find the perfect limo for our special day. They were on time, professional, and made sure we got to all our locations we need for pictures , and to the wedding on time. I would highly reccommend them!

    A FORMAL IMAGE LIMOUSINES INC's reply:

    HI Alicia, Thank you so much for taking the time to give us a review. We sincerely appreciate it.
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    Ken Sent on 09/28/2015
    5 out of 5 rating
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    I've been using Formal Image for years and they have never let us down. Professional, excellent vehicles, always on time and very accommodating. I fly on business out of and in to the Atlanta airport and have always enjoyed their service. I recommend them for any type of event. i have used many different services and Formal Image is the best.
  • User1796723 Sent on 09/05/2014
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    I was so happy with this company. We had extra family that arrived in town last minute, they picked them up at the Atlanta Airport and took them to the hotel. They upgraded us to a bigger limousine and worked around our schedule that had last minute changes. I have since used them to provide other transportation for our family. One of the biggest compliments is their customer service. They ALWAYS answer the phone. They are so pleasant and quick in letting me know an estimate charge. I wish they were in other cities because I travel and need them elsewhere. Maybe one day. If a company does a good job it should be make public. Thank you and look forward to more years of transportation with your company.
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  • M
    Monique Sent on 06/05/2013
    5 out of 5 rating
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    A Formal Image Limousines just handled our son's wedding for us. We used their 14 passenger stretch and 10 passenger limos.

    Bill was very nice to work with, handled all my questions up front, handled the contracts well and showed me his limos in advance.

    His drivers were wonderful, the limos were on time, clean, nice and my wedding party had fun. I would use them again!!
  • User1047828 Sent on 12/18/2012
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    Limo was very nice - clean- on time -early - very easy to work with and made my day just wonderful - i would use them again
  • User1048117 Sent on 12/18/2012
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    A Formal Image Limousines was fantastic, we had are Wedding out in the country it was hard to fine and they found it with no problem, took us to Chattanooga Tenn and the driver was so nice and accomadating .We stayed up in Tenn all day and he waited on us so nice . this is my second time using them . I will always use AFIL what a great Company
  • User1056395 Sent on 12/31/2012
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    I dont know how to thank this limousine company ,they where so wonderful and i would invite any one to check them out and use there services. I was not sure at first because of one of ther reviews but then found that it was a old empolyee that wrote the review because he was fired from the company and did not tell the truth--sham on him ,they were on time -and made are wedding fantastic we love you a formal image limousine
  • User1057871 Sent on 01/02/2013
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    A Formal Image Limousines handle are transportation all day for my Wedding ,on time ,very very nice limos ( we had two ) then the next day took us to the Airport in a Town Car , They did a nice job and did every thing i asked for - they made it very easy for my Husband and Me , Thank you AFIL BOBBY LEE
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    Chantelle Sent on 12/03/2008
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    We had a limo bus and the driver was wonderful. Everyone had a great time and no one had to duck down and scrunch like you do with a limousine or a regular car.
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    Daryl Sent on 02/02/2009
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    These people helped us arrive in style! The price was about what I expected. And they were able to re-arrange things for us when we had a time change.
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    Josh Sent on 07/05/2021
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    A Very Risky and Unprofessional Company

    My experience with this company was horrible. They were contracted by another Limo company for a job. The driver named Bill was very unprofessional. Not only did he arrive 30 mins late, but he also did not notify me when he arrived. So another 30 mins passed until I contacted the dispatch for Formal image Limousine -- another unpleasant experience. The lady that answered the phone kept being very rude and finally hung up the phone. When I met the driver, he said that I should have came down from the 19th floor to see if had arrived.. I have no reason to lie or make this up. Stay away from this company if you want a worry-free event without the many problems that will come with it...
  • User1997339 Sent on 01/05/2015
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    Proceed with CAUTION!!! I hired a hummer limo for my daughter's 16th birthday and when I made the reservation I paid the deposit with a card and I wasn't told before paying for it that if I was going to paid with a card a 5% would be added. When I received the contract I email Faith in numerous occasions and her only answer was "If you paid the entire amount now we will not charge you the 5%". Because at that point if I had cancelled they would have charged me a cancellation fee, I decided to sign the contract and just forget about it. The day of the of the event, I had a party of 15 and the driver was courteous and nice. During our ride we made 4 stops, 1 of them to pick up the food that had already been ordered. The food was in two closed boxes and we took it home. We got home and my girl took out of the limo every cup or napkin that they used (Its a rule in my house not to trash anyone's property). The driver checked what he needed to check and left. The next day I got a call saying that some cups were missing, I talked to everyone who was in that limo just make sure but I knew that not one had taken anything because those girls didn't even carried bags with them; where can they possibly hide glasses? all of them were helped out of the limo by the driver and nothing was brought into my house other than the food we got. A week later, my card was charged $50.00 for the glasses without even letting me know. I called Bill and he was extremely rude, told me that he was not going to argue with me about this (of course not, he got my money) and hung up. Please do not take the risk with these people. I have never dealt with a company as bad as this one. No respect, no consideration and definitely no honesty. And now reading other reviews it seems to me that they get very creative every time on how to take advantage of their customers.
  • User1019990 Sent on 11/19/2012
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    Do Not use this service. They were happy to book this wedding, but when the limo was an hour late picking up the Bride and Groom after the wedding they gave nothing but excuses. The wedding party was left standing in the cold waiting on these peolpe. When the limo finally arrived they still coudn't get in the driver had to clean up dirty glasses and trash from his previous trip. A horrible ending to a beautiful wedding
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    Nicole Sent on 08/01/2018
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    My husband and I got married this past weekend and our limo driver was late despite being given directions to the venue, so we had to push back our exit. The driver was also not very polite when he arrived and my husband and I were rushed into our hotel when we were dropped off, because the time was running out and he had to go get more people, but he was the one who was late . The company also failed to get other contact information from the venue, so when the driver went the wrong way he called me during my own wedding reception. I have reached out to the company about a partial refund due to the bad service we received, but was told basically that this was their best driver.

    A FORMAL IMAGE LIMOUSINES INC's reply:

    HI Nicole Shuster, We want to extend our sincere apologies that we previously responded to over the past three days. We understand sometimes not everyone involved likes the outcome. We were proactive in working with your Coordinator with the address details. We had requested in the email confirmation we sent upon your reservation that ALL communication be through email; however when your Coordinator called we went through all the details. We were not told about roads closed. Though we weren't given your Coordinators phone number your driver did call and text you with the only number we were given. Due to the driver having to backtrack from a tree being down in the road (weather related) your driver only arrived 15 minutes late. When speaking with your Coordinator after your driver arrived we offered the additional 15 minutes. We weren't given instructions about several shuttling needed; however, we accommodated. With the driver having put in 6 hours for your 1.5 hours of transportation, we believe the $330 was a great value to a beautiful ending on your wedding departure. We thank you for taking the time to give us a review and look forward to future service with you or your friends/family in the near future. Again, thank you very much for your business.
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    K Sent on 12/13/2012
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    The owner of this company is a very greedy and unprofessional person. I booked two limo for my wedding one broke down the day of my wedding. they had to send the other limo back to get the party. which made my wedding begin late, they sent another limo at the end of the service that didnt accomodate for the one that broke DOWN, it was large enough. some of my wedding party had to drive to reception hall which made them miss the my photo session. so my wedding photos are missng a few persons. On top of that the owner charge us overrage fee stating we went over our time. After all of the inconvenience he put my husband and i through he charged our card without authorization for the overrrage fee over $300.DO NOT USE THIS COMPANY THEY ARE A RIP OFF!!!!
  • User1506553 Sent on 01/13/2014
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    This is the worst company I could have booked on my wedding day. I booked one limo from them (signed the paperwork and paid in full a month before the event) to take my wife and I from our reception to the hotel. A week later I inquired about possibly renting a second limo for my guests (for elderly guests that may want to leave early), decided to keep one. Day of the wedding they send 2 limos despite me signing, reserving and paying for only one. Misunderstanding on their end perhaps, the owner of A Formal Image Limo then tells me to pay for both limos or he will instruct both of them to leave. As a result both limos left leaving my new wife and I stranded on our special day. No refund, no im sorry, just a "oh well"!!
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