A Reel Occasion Event Videography Reviews
Reviews
4.4 out of 5 rating
4.4 out of 5 rating
8 Reviews
88% recommend it
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User1087753 Sent on 02/08/2013We were very pleased with our experience with A Reel Occasion from start to finish! They come highly recommended!!! -
User1391355 Sent on 10/21/2013Our experience with this company has been a NIGHTMARE! First we were promised two videographers at the wedding to only have one manned camera and a standing camera. So as our cocktail hour was going on with our special entertainment, which I clearly expressed I wanted recorded, Mr. Neel was videotaping us taking photos. Secondly, we were told that we would receive our highlight video 5 weeks from our wedding date, and only after countless failed completion dates we received it almost 10 weeks later (July 30th) - when we were suppose to receive our actual wedding video. We were then promised, “The estimated delivery time for the final DVDs is the week of 8/11-8/17/2013.” To date there is NO VIDEO! We received an e-mail on August 26th stating there was a “hardware malfunction” and clients video footage were compromised. Can you imagine the horror to know that after all this headache and frustration, there may be no wedding video?!?!?!?!
My husband contacted Mr. Neel to get clarification. We were reassured that most of our footage had been retrieved, and he was just missing the exit scene from the reception. Again, Mr. Neel gave us a promised date of completion – September 15th, 2013. The day arrives and we receive a text message from Mr. Neel stating that at the last moment, he discovered an HOUR AND A HALF of lost footage from our 5 hour wedding! Remember he assured us no real footage was lost! He then asked to reschedule till Tuesday, September 17th. My husband, beyond frustrated, responded that he should not contact us again until he had a FINALIZED video in hand and walking out the door! So here we are now October 21, 2013, five month later since wedding, with no wedding video!
I would never recommend Areel Occasion to ANYONE! EVER!A Reel Occasion Event Videography's reply:
Thank you for recently sharing feedback on our services. I must say that it took me by surprise because we had good communication and you were pleased with the highlight. Our policy regarding our clients is one of value, respect, and integrity. This is actually your first time sharing your sentiments with our company. We were in the midst of coordinating our schedules to meet to discuss the status of your project. I provided several dates and times which did not satisfy your demands to meet specifically when you wanted to meet. The next day, my company was confronted with these very words shared on over half a dozen message boards. Naturally, we were concerned because a misrepresentation of our services and the timeline of our services rendered to date were conveyed. We understand the value of time and integrity. We value your time and know that you value our services based on the agreement of our services. We also value the earned trust in our quality of service, professionalism and honoring of our relationships with you, our client. In the midst of finalizing the full length video, we did experience a company-wide hardware failure and notified all our clients. Part of our communication included what occurred, what steps we were making to resolve the issue, and our backup strategy to complete their projects. I would still like to meet with you both to deliver the final video. Thank you again for sharing your experience. We are looking forward to a mutual time and date to meet for delivery. We wanted to also provide a discount for your experience being unsatisfactory. We apologize for you feeling like working with us was a nightmare. Our values are based on quality service and a high-quality final product that will last you a lifetime. Although we cannot change an impacted memory of your relationship with us, we do want to provide you with a favorable experience via your video and your last engagement with us.
-ARO
Anthony, Creative Director
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