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Alert Transportation & Limousines Reviews

Alert Transportation & Limousines

Alert Transportation & Limousines

New Orleans, LA
4.3 out of 5 rating, 19 Reviews
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Reviews

4.3 out of 5 rating
4.3 out of 5 rating
19 Reviews
86% recommend it
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  • Quality of service
    4.2 out of 5 rating
  • Average response time
    4.2 out of 5 rating
  • Professionalism
    4.2 out of 5 rating
  • Value
    4.4 out of 5 rating
  • Flexibility
    4.4 out of 5 rating
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Awards

19
  • G
    Gary A. Sent on 12/05/2023
    5 out of 5 rating
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    Albrecht/Hurst wedding 10/27/23

    The office staff was totally amazing. I had to change pick up addresses at least three over the past year. Wedding was on a Friday, and on Mon before I had to add time to the Rolls, and it was absolutely no problem. The drivers were totally courteous, on time and the vehicles were clean in & out.
    Thanks again Alert for being so accommodating.
    Albrecht/Hurst Wedding 10/27/23
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    Stacey I. Sent on 09/02/2020
    5 out of 5 rating
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    Great party bus for our wedding

    Definitely recommend. Clean party bus, well stocked, on time, friendly drivers, and they were great with a loud group. Thank you.
  • Laura
    Laura J. Sent on 01/28/2020
    5 out of 5 rating
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    Nice and attentive

    They did exactly what they said they would. We had Ray- who was an excellent driver. Stocked with sodas and waters and let us listen to music and crank up or lower the AC as needed haha. He was great and attentive. Loved working with the company. They’re affordable and flexible. We had a 33 mini bus.
    • illustration stars

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  • K
    Kelsey Sent on 11/17/2017
    5 out of 5 rating
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    Alert was great! They are professional, reasonable, and prompt. Their fleet was very clean, and they gave us champagne in our Rolls Royce. I am thankful we found them! I would use them again if we could!!! Great service! Thank you again!

    Alert Transportation & Limousines's reply:

    Thank you for the great 5 star review. Our drivers and staff work exceptionally hard to ensure a quality experience. We make sure your ride with us is exceptional.
  • Anita
    Anita Sent on 10/31/2017
    5 out of 5 rating
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    The drivers were so understanding and helpful! They waited for us to get our things together and allowed my husband and I to go back because we forgot something. They also ensured that the groom did not see me before the ceremony.

    Alert Transportation & Limousines's reply:

    Our drivers want to make your experience, exceptional. They are consumers, just like you and we know they treat you like they want to be treated. Thank you for the 5 star review.
  • C
    Christy Sent on 03/29/2014
    5 out of 5 rating
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    We had a great experience from booking with the friendly staff to the friendly drivers. Our wedding was everything we ever dreamed of.
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    David Sent on 03/29/2014
    5 out of 5 rating
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    Alert transportation did a great job with our mini-bus. The groom and groosmen were on time to the church!

    Both the booking/sales people and driver were friendly and courteous. We would definitely use them again if the need arises.
  • D
    David Sent on 03/30/2014
    5 out of 5 rating
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    I gave this transportation company a try for my friends bachelor party. The limo bus we reserved was definitely top notch and the best I have seen in quite some time. We were suprised to see a iced up ice chest waiting for us which was something we had forgot about. My friend even cancelled his previous limo company to switch to alert. It is a 5 star company in my opinion.
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    Gary Sent on 03/30/2014
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    We booked this company because the price was reasonable and the equipment was new and well maintained. Great service and exceeded my expectations.
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    Maria Sent on 07/15/2013
    5 out of 5 rating
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    We had a Great Ride and the owner and drivers were Wonderful and patient with us.
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    Lena Sent on 11/02/2012
    5 out of 5 rating
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    Alert was a great company to work with for our October 2012 wedding in New Orleans at the Audubon Clubhouse - they fit our budget, had great customer service, and helped with suggestions. I went with them because of their great reputation and they did a great job assisting with my sister's wedding earlier in the year. We got a bus for guests to/from the hotel & wedding, a car for the groom's parents to/from wedding, and a limo for the bride & groom after the wedding, which we ended up including some straggling friends & family along with us back to the hotel, so it was a great thing that the limo fit 8 people! It was a busy Saints game weekend during our wedding, but Alert was able to help us out. I specifically worked with Andrea, who was so sweet, kind, & patient with me! We still needed a small bus for our wedding party to take us to the Clubhouse, and they were unfortunately booked up, but Andrea was very helpful in providing names of other places that could possibly help. They are easy to contact and easy to work with - they service just about anywhere. We were really happy with Andrea, the service & the vehicles we got. The bus was great and got most of our guests to the wedding and back; they were very prompt. Their assistance made it a very smooth & relaxed wedding day for us, our friends, family, & guests!
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    Beverly Sent on 07/31/2014
    4.8 out of 5 rating
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    Many of our friends and family traveled from out of town to be with us for our wedding. So we arranged a three hour tour of New Orleans the day before our wedding. Alert Transportation was wonderful. They provided us with drivers and tour guides that showed many different parts of the city. They were knowledgable and full of many fun facts. Alert Transportation also provided us with transportation for our guests to travel to and from our wedding venue (which was 45 minutes outside of the city). The drivers were prompt and on time and very pleasant with everyone.
    Alert Transportation was very much like a small family company but with many different choices for transportation for us and our guests. The value was exactly in our budget and everyone made it safely to their destinations.
  • K
    Kim Sent on 08/03/2014
    4.7 out of 5 rating
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    Alert Transportation was very helpful, except on my Wedding Day the drivers were rushing me and my wedding party and we only had to go less than 3 minutes to my Venue. Yes I highly recommend Alert Transportation Services.
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    Po Moon Sent on 10/15/2021
    4.4 out of 5 rating
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    Good customer care

    As we all know, traffic is never predictable nor within our control. Unfortunately, on the day of our rehearsal dinner, our driver was stuck on a bridge due to a major road fire. While it was stressful that we had to arrange Uber/Lyft to transport our guests, the owner of Alert Transportation did reimburse us for the trouble. We appreciate the professionalism of the company and for working with us through all the event rescheduling during COVID.
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    Laura Sent on 04/22/2014
    4.2 out of 5 rating
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    We used Alert Transportation after our wedding to take our guests from the Degas House to the French Quarter. The price was good for a large bus and the ride was a great time. The bus had an ipod hookup so we were able to dance and have a good time on the ride. My only disappointment is that the bus arrived 40 minutes late and no one from the company called to let us know. Turns out the driver got a flat tire and did not communicate that to the operators. However, they reimbursed us for the entire amount and everything worked out! I would definitely recommend using Alert.
  • E
    Emily Sent on 04/17/2013
    3.6 out of 5 rating
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    We used Alert Transportation for a bridal limo and for guest transportation from our hotel downtown to our wedding venue, about 45 minutes away. The limo to pick us up was on time, but the driver was asking us for directions and didn't seem too aware of where he was going. We're not from nor do we live in New Orleans, so my bridesmaids had to use their phones to find the way to the wedding venue. The buses came to pick up our guests right at 5:00 pm, so they left a little later than we anticipated as everyone loaded up. The buses also took longer than we anticipated because they didn't seem to know where they were going, and took different, long routes both before and after the wedding. Our feelings about Alert as a vendor are mixed. They completed the service and offered good pricing, but, from the beginning, the office seemed unorganized and our information had to be corrected multiple times.
  • N
    N Sent on 06/07/2016
    2.8 out of 5 rating
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    We used multiple vehicles for our wedding weekend, and we have mixed reviews about each of them. Our driver for the first day was delayed due to the rain (no one's fault). Our drivers for the second day-- my wedding day.. Did not know where to go. After waiting for us to arrive on the bus, he then decides to map the location (instead of planning ahead), and finds that his mapping device isn't working (we are delayed by this point). He pulls over and asks someone for directions, again making us wait (ON MY WEDDING DAY) to go anywhere. We finally gave him one of our iPhone's to map the drive so he would just GO! He asked us for directions several times while riding with him, claiming the route the iphone was taking was strange. We arrived 25 minutes late to our destination. Our driver on the way home was great, though. The busses that took our guests home also had no complaints.
    Overall I just wasn't happy with the customer service when we requested the transportation. They forgot to take my contact information, so I actually had to call them back after no receiving any quotes from them like they had said, to find that they never took any of my info down. Very frustrating experience that, due to time restrictions, I was forced to deal with regardless.
  • Lindsey
    Lindsey Sent on 03/30/2016
    2 out of 5 rating
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    We booked for two services: (1) A Limo for Wedding Party transportation (a 3.5-hour rental) and (2) A 32 passenger bus for a one-way transfer to the day -after brunch. These two experiences were very different. The Groom's Party were at a barber shop then headed to our house. Despite our communication with the company, the driver said that he was only supposed to take them to the ceremony and not to a second place. He was very resistant and the Groom had to be assertive before he acquiesced. It shouldn’t matter where he is asked to go, as long as it is in the time frame of the agreement. In addition, when he tried to park in front of our house he ended up backing into a parked scooter that fell into the car behind it. When the car arrived at the hotel to pick Bride's party up, we waited for him to take luggage out of the car and hand it to the bellman. After no movement we decided to go outside. He snapped at us that he was going to need help from us taking the bags out of the car first. The car ride to the ceremony (.5 mile away) was unpleasant. He almost hit a car, he ran over a curb, and in general the ride was jerky. we were in beaded gowns and sliding all over the place. The limo itself was standard. There we some glasses and stocked refreshments but we didn’t actually drink anything because the ride was so bumpy. There were some colored lights inside the limo which made it feel like an outdated bachelor party/ Night at the Roxbury. When we finally arrived he was snapping at us and rushing at us to get out. The next day we were all to be transported to a brunch location about 2 miles away. The driver arrived on time and waited out front of the lobby for the guests to arrive. The bus was very clean and comfortable and the ride was pleasant. He had to navigate some pretty tight streets due to construction and he did that very well. He wasn’t the most friendly person but, at least he was a skilled driver and wasn’t a jerk like the previous limo driver we had.
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    Tocarra Sent on 07/30/2013
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    Worst company ever!!! Our driver did not know where he was going for my wedding. He was going in a different direction all of the bridesmaids had to tell him he was goin the wrong way. On top of that the car we rented to pick us up after our wedding never showed up. I called the next morning and all dispatch could tell me was that it wasn't on there list. Wouldn't recommend this company to anyone.
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