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I visited the shop in January this year with an open mind. Well I can honestly say I did not experience such professional atmosphere in other shops I visited earlier! The staff were very polite and attentive, they were helpful and happy for me to try on loads of different dresses without an appointment which I was not able to do anywhere else. I fell in love and ordered an absolutely stunning dress, which I wasn't even going to try on but the store's owner assured me it would be lovely on. My dress arrived last week with no problems and was even better than I remembered. I am so glad I visited this cute store or I would have missed out on my dream dress. I just want to get married now so that I can wear it.

5.0/5.0
Heather, Wedding Date: 08/24/2012

About

Wedding dresses store in Toronto with incredible unique selection, sophisticated, and elegant bridal gown. Bridal gown alteration services. San Patrick, Mori Lee, Alyce designs, Mia Solano wedding dresses, bridesmaid dresses, Mother of the bride / groom dresses, evening dresses, prom dresses.

6 Reviews

4.2/5.0
 
0.0/5.0
Jessica, Wedding Date: 05/24/2015
Quality of Service: 0.0 Responsiveness: 0.0 Professionalism: 0.0 Value: 0.0 Flexibility: 0.0

I found the perfect dress at the Bridal Swan! I paid $700 upfront for the dress and would pay the owing balance in 6 months when I came to pick it up. Just yesterday 5 months away from my wedding I went by the shop to see if my dress was in yet as it has been 5 months since I ordered it. There was a big sign on the window saying that the place was for rent and the hole store had been cleaned out. I contacted the landlord from the building and he had told me that they left, he had no contact information for them and that they had still owed him money. Clearly they have gone under, but now I am not only out a wedding dress, but also $700!! I have tried emailing and also messaged the owner through the Facebook page, NO RESPONSE! It would have been nice for them to at least call people to let them know they are closing and give people there money back. I don't know what would have happened if i had waited for them to call me. I don't know how you people can do this to others and think you will just get away with it. I will be filing a complaint through the Better Business Bureau in hopes that this will never happen to another bride again as you seem to still be keeping your business open through on line orders. Be careful ladies and make sure to go to a reputable company!!! On a happy note I got in contact with my designers warehouse and told them the story and they have got me my dress and I will be picking it up directly from them at cost. Still out $700, but at least i got my dress.

Services Used: Dress & Attire

5.0/5.0
Veronika, Wedding Date: 08/20/2013
Quality of Service: 5.0 Responsiveness: 5.0 Professionalism: 5.0 Value: 5.0 Flexibility: 5.0

I ordered my prom dress through their website. I would recommend BridalDressToronto.com again and again to anyone. They were just wonderful! The customer service was excellent (which is very rare) and very quick to reply back to you. Every time I emailed them, I had a reply within minutes. The latest reply I had was within 2 hours.The dress tooks about 1 weeks to be delivered, and I received a tracking number, so I was able to follow it all the way to my doorstep (which I really appreciated).

Services Used: Dress & Attire

5.0/5.0
Lena, Wedding Date: 08/20/2013
Quality of Service: 5.0 Responsiveness: 5.0 Professionalism: 5.0 Value: 5.0 Flexibility: 5.0

I have a pleasant event coming on August, my wedding. I would like to find something like an unconventional dress which color is not white. I have found the website of Bridal Swan at www.bridalswan.com.
Watched a lot of beautiful styles I opted for the marvellous wedding dress by Mori Lee and placed an online order. I'm living in Ukraine. I was pleasantly surprised at how quickly my order was made and delivered.
Excellent service is the work of professionals. Very affordable prices by the way (in Ukraine is much more expensive). I would recommend Bridal Swan to anyone who still could not make the right choice.

Services Used: Dress & Attire

5.0/5.0
Amanda, Wedding Date: 04/27/2013
Quality of Service: 5.0 Responsiveness: 5.0 Professionalism: 5.0 Value: 5.0 Flexibility: 5.0

I went to Bridal Swan in September 2012 to have a look to find my wedding dress having no real idea how I wanted my dress to look. After having a browse in both sections I was helped by Monique and tried on about 10 different dresses of various styles and eventually found a Casablanca one that I fell in love with and for a price that I was happy to pay. Recommended them to my friends! Recommended to everyone!!!

Services Used: Dress & Attire

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