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Thanks for all of your help arranging this bus for our wedding. Our driver, Greg, was fantastic - everyone arrived at all destination points happy and safe. We had a wonderful time and were so grateful that this enormous piece of the puzzle went off without a hitch. You have no idea how many of our guests expressed their appreciation for the bus: navigating Chicago is a trial and the bus gave everyone piece of mind (and a great excuse to drink and party).

5.0/5.0
Paul, Wedding Date: 02/17/2009

About

The Service We Provide

The BusBank is a group and event transportation specialist. We are the industry pioneer and leader in
providing a single-source for chartering a bus anytime, anywhere in North America. We make it EASY to get
exactly the right bus, at the right price, in the right place.

Our service includes motorcoaches, school buses, mini buses, executive and sleeper coaches and other
specialty vehicles, such as trolleys and double decker buses.

We don’t own buses. We're not local bus owners. We're not brokers. We're not just a reservation service.
We are transportation and event specialists with local knowledge of bus availability, bus quality, the best
routes, and seasonal events that impact bus transportation in hundreds of markets - thousands of cities -
across North America. By working with independent operators rather than owning buses, we maintain the
flexibility to create customized group transportation solutions that fit the specific needs of the customer and
situation. Many customers think of us as their group and event transportation manager!
How We Serve Customers

We are staffed to serve customers 24/7. To our knowledge, we are the only company of our kind that has
24/7 Customer Care with every charter we arrange.

Our Charter Bus Experts engage customers online and over the phone, depending on the preference of
the customer. Each charter movement is assigned an Account Executive, Event Manager and Quality
Assurance Specialist. We manage the process from planning to departure and continue to stand by for any
needs during travel and at the event. We’re also readily available after the event. Satisfied customers are our
commitment with every charter we arrange.

To better serve our customers, we invest in advanced processes and proprietary technology to deliver
increasingly superior customer experiences with every charter we arrange. We save customers time, money
and hassle. Through an ongoing dialogue with the bus operators we use, our goal is to establish a
consistently higher level of service that will be viewed as the industry standard.

Details

Transportation - Frequently Asked Questions
What types of vehicles do you have in your fleet?
Motor Coach, Party Bus, Shuttle, Trolley
Schedule permitting, which of the following driving services do you provide?
Multi-Location Trip, One-Way Trip, Round Trip
Typically, what is the minimum rental time required to book your services during peak season?
4+ Hours
Business Info
What types of events do you service?
Anniversaries, Baby Showers, Bar / Bat Mitzvahs, Birthdays, Bridal Showers, Christenings, Corporate Events, Debutante Balls, Eco-Friendly / Green Weddings, Engagement Parties, Graduations, Holiday Parties, LGBTQ Weddings / Ceremonies, Memorials, Proms, Quinceaneras, Sweet 16s

18 Reviews

3.4/5.0
 
0.5/5.0
Brian, Wedding Date: 12/19/2017
Quality of Service: 0.5 Responsiveness: 0.5 Professionalism: 0.5 Value: 0.5 Flexibility: 0.5

Worst company. Was used on New Years Eve and just didn’t show up. No reason, no explanation... not a phone can. Nothing. Party crowd was left to figure rides at 1am. Do yourself a favor and find another company!

Services Used: Transportation

3.1/5.0
Rino, Wedding Date: 07/08/2017
Quality of Service: 2.5 Responsiveness: 5.0 Professionalism: 3.0 Value: 3.0 Flexibility: 2.0

We hired busbank for a wedding in Springfield, PA (suburb of Philadelphia). We discussed with someone from the company when and where we wanted the bus, and at what time we wanted the bus to make trips. However the day of, the bus driver seemed confused about when he was supposed to be making trips. We had wanted an early bus to leave at 10:30PM for guests who wanted to leave early. However the bus driver refused to do an early trip because there were only 6 people interested. It shouldn't have mattered how many wanted to go back! Our tired guests who wanted to leave early ended up sitting on the bus for 40 minutes before the bus driver felt there were enough people on the bus to make a trip.

Services Used: Transportation

2.8/5.0
Kara, Wedding Date: 04/29/2017
Quality of Service: 3.0 Responsiveness: 4.0 Professionalism: 2.0 Value: 3.0 Flexibility: 2.0

Leading up the the day communication was great. My venue has a very tight turn into the driveway, which was a concern so I made sure I communicated that to BusBank. The representative I worked with said they wouldn't even accept the job until they knew they could make the turn. They confirmed they could and sent me the invoice. The day of the wedding I took the bus over and the driver instructed me he wasn't event I attempt the driveway. I called his supervisor who was the rudest women I've ever spoken to. I stayed calm, which she told me to "learn to read" the drivers papers, even though I explained what the BusBank representative and I have discussed prior. The driver end up attempting the turn- and making it- but I wouldn't believe the level of disrespect and rudeness coming from his supervisor. I would never use them again- or recommend them to anyone.

Services Used: Transportation

4.1/5.0
Christina, Wedding Date: 11/12/2016
Quality of Service: 3.5 Responsiveness: 3.5 Professionalism: 3.5 Value: 5.0 Flexibility: 5.0

Great to work with. I didn't have my phone the day of the wedding, so I was a little nervous about them showing up on time and getting everyone to the venue. We were only running 10 minutes behind, which was no big deal in the scheme of things. Only problem was the town's police having them leave due to an obscure ordinance of not letting buses park there. Other than that, things worked out better than I expected.

Services Used: Transportation

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