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Weddings

City Club Los Angeles Reviews

City Club Los Angeles

City Club Los Angeles

Los Angeles, CA
4.4 out of 5 rating, 9 Reviews
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Reviews

4.4 out of 5 rating
9 Reviews
  • Quality of service
    4.6 out of 5 rating
  • Average response time
    3.7 out of 5 rating
  • Professionalism
    4.2 out of 5 rating
  • Value
    4.6 out of 5 rating
  • Flexibility
    4.8 out of 5 rating
88% Recommended by couples

Awards

9
  • Allen
    Allen M. Sent on 08/06/2019
    5 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
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      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Beautiful views 360

    Beautiful venue, delicious meals, and friendly/helpful staffs.

    City Club Los Angeles's reply:

    Thank you so much for your review, Allen and Margaret! It was such a pleasure taking care of you as well as your friends and family Congratulations and best wishes!
  • N
    Nancy Sent on 03/16/2013
    5 out of 5 rating
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      5.0 out of 5 rating
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    Omg!! If you're considering having your wedding here, look no more!! Ernest, the coordinator, at The City Club runs this place look clockwork! EVERYONE at this club is soooooo professional, courteous, and reliable! The food is amazing! Chef Enrique is very creative and consistent, what you get at your tasting is exactly what you will get at your wedding.

    I did not have a professional wedding planner ( as I love planning) and I didn't have a day of coordinator because I couldn't find one that I liked and trusted. But luckily I just communicated what I wanted and needed to Ernest and he made sure he took care of it on his end so everything fell into place.

    The City Club was very very accommodating, I won't go into details the stuff that they did for me as I know every bride is different, but I will suggest that you contact Ernest and ask! They're moving soon to a different building by the end of the year so hopefully the new place will have the same awesome view, because I know that the staff will be!
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  • K
    Kerry Sent on 07/14/2012
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
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      5.0 out of 5 rating
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    Hands down the most beautiful venue in Downtown LA. It is at the top of the Wells Fargo buidling, 54th Floor, so you can imagine the views. We had our ceremony at 5:30, timed for the sunset, absolutely stunning views, the guests loved it. We moved to a the Vista lounge for our happy hour, where you could continue to watch the end of the sunset while enjoying cocktails and apps. Then we moved to the ball room (windows face north and east), by this time it was dark, so you could enjoy the endless city lights.

    This is a private club, BUT they will do weddings on the weekends, Sat or Sun. Our coordinator, Ernest, was fantastic, very helpful throughout the whole process. The chef Brian is AMAZING, everyone was raving about the food. He let us customize our own menu which I really appreciated. He was so great to work with and the tasting was a blast (we were so full and boozy by the time we left!) :) Thankfully we live downtown so we didn't have to drive.

    If you want a city feel and enjoy the views of LA without worrying about weather, rain, or wind, this is your spot. Highly recommend this venue, it was the dream location for us - view, good food, good service and reasonably priced (when compared to other downtown LA venues).
  • Kathryn
    Kathryn Sent on 02/01/2012
    4.8 out of 5 rating
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      5.0 out of 5 rating
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      4.0 out of 5 rating
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      5.0 out of 5 rating
    We had our wedding reception at City Club and it was absolutely amazing! The view is spectacular. The staff is great they are all professional and wonderful to work with. Ernest the Private Event's Manager was amazing! He and his staff made sure that everything flowed smoothly and that we would enjoy our reception. The food is also amazing! Their prime rib is to die for! They also had a really great bar with an extensive selection of drinks. We got a lot of compliments on everything. I would highly recommend this venue.
  • Ana Maria
    Ana M. Sent on 12/09/2008
    4.6 out of 5 rating
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      5.0 out of 5 rating
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      4.0 out of 5 rating
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      5.0 out of 5 rating
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      4.0 out of 5 rating
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      5.0 out of 5 rating
    I would recommend City Club on Bunker Hill to anyone looking for a classic, romantic, city location for their venue! The Event Coordinator, Ernest, was very easy to work with and handled all my frantic, random questions with ease. We felt the menu had a wide selection for a range of budgets - and even the lowest priced package had great options. Our experience with the tasting was awesome - they really knew how to make us feel special AND the food was amazing! Huge portions with great flavors and details!

    Ernest and the staff at City Club were professional and created a beautiful reception for us and our guests; it was a great experience!
  • U
    Joe Sent on 06/29/2010
    4.5 out of 5 rating
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      5.0 out of 5 rating
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      4.0 out of 5 rating
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      4.5 out of 5 rating
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      5.0 out of 5 rating
    My husband and I chose the City Club for our ceremony and reception venue because we didn't want to assume the risk associated with outdoor weddings. At the same time, we wanted to avoid the standard hotel/banquet hall reception in a room with no windows. The City Club's spectacular panoramic views of downtown Los Angeles and beyond gave us that special something that we were looking for.

    Ernest was our coordinator at the City Club and we couldn't have asked for someone better to work with! He was enthusiastic, communicative, detail-oriented, and did everything within his power to make our wedding day exactly how we envisioned at a cost that was within our budget.

    Service was also exceptional at the City Club. Wait staff was very friendly and professional. We got several compliments on the hors devours and dinner menu (prime rib and chicken breast) from our guests.

    The only complaint is that parking is $8 per car even WITH validation. Before the wedding, this made visiting the City Club somewhat expensive (ie: for meetings, tastings, ceremony rehearsal, etc). On the day of the wedding (a Saturday), we also hosted this parking for $8 per car for the whole day of parking.
  • User1330927 Sent on 09/16/2013
    3.7 out of 5 rating
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      5.0 out of 5 rating
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      1.0 out of 5 rating
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      2.5 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Convenience, convenience, convenience!! We had our ceremony and reception here and our guests loved how convenient it was. Catering & alcoholic beverages were also include in our package. Food was fabulous and the setting was stunning. Everything was perfect. Wait staff was awesome and so was our banquet manager!! They really took care of all of us! There reason I'm giving the place 3.7 rating was because of our wedding coordinator, Ernest. He took too long to get back to us via email and phone. Then would make a ton of excuses why he took so long. I still recommend this place - hopefully Ernest improves or you get the female events coordinator. She seemed helpful.
  • W
    William Sent on 07/22/2019
    1.8 out of 5 rating
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      1.0 out of 5 rating
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      3.0 out of 5 rating

    Unprofessional. Discriminating. Unethical. Unapologetic.

    Unprofessional. Discriminating. Unethical. Unapologetic.

    We booked and purchased our wedding venue and reception at City Club LA and we would like to share our overall experience with others, especially those that are considering City Club LA for events or even becoming members. Please take a moment and read before signing a deal or supporting City Club LA.

    Customer service, professionalism, modern day business ethics. Those three values were shockingly absent and terribly delivered from Larry, General Manager of City Club LA. In-short, an incident arose and we provided feedback to City Club LA. What we received was nothing close a professional response to us and our family from Larry, he immediately blamed us and our family for the incident that occurred during our special day. Larry, as the head representative of City Club LA, was very rude, discriminated my wife and I as insignificant and irrelevant people, and pointed the finger and fault on us. Keep in mind that we only provided feedback.

    Starting with the positive notes, I would like to give a shout out to Event Coordinators/Directors for doing their very best to make our wedding special. We are very thankful for their efforts. Even with all the different hand-offs and employee turnovers up to the very last moment, they tried their best to piece things together. The location is very beautiful and modern, which is City Club's intentions to try to attract young members.

    What could they be missing to attract younger members? That leads me back to the three values: Customer Service, Professionalism, and Modern Day Business Ethics. So here is where I would like to point out the cons, which is primarily from Larry in management. Paying in the five figures for an event and a special day, one would expect some professional customer service, especially from the General Manager as a crucial representative of City Club LA.

    So what happened? Here is the backstory. We thought the special day went smoothly without any issues, but none of our guests wanted to ruin the day. Our family decided to wait and tell us the next day. We found out that a family member experienced an allergic reaction from nuts in a salad. The family member had specifically asked and requested the server if the dish had any nuts and to exclude nuts in their dishes. Trusting that the kitchen and server did their due diligence in excluding the nuts, the family member took a bite but still had an allergic reaction. It turned out the family member was still served nuts in the salad. Being a wedding, there are many witnesses and pictures of the day, food, and incident. Due to the severity of the incident and how important family is to us, we wanted to speak with the General Manager to share the incident and possibly help prevent future ones.

    Speaking to the Larry, the General Manager, was appalling. I shared the serious incident of what happened to my family member with him. Shockingly, he accused my family member of wanting to eat the nuts on purpose and intentionally cause the poisonous allergic reaction. He stated that he has never dealt with people like us before and bringing up such an incident. To make matters worse, he brought up that we were insignificant customers. Larry was livid and unprofessional to me as a customer, especially since it was regarding our wedding and we spent five-figures on City Club LA. At the end of the phone call with him, we felt attacked, discriminated, mentally drained, and insulted. Up to this moment, we have not heard back from Larry or received an apology for both the allergic reaction incident and his behavior. This interaction has tainted our happy memories of what should have been a special place and day.

    We wanted to share this experience since their target is modern day customers. There should be a professional relationship between a business and customers (especially paying customers) in today's world, and what Larry the General Manager demonstrated is the opposite of professionalism. The unethical business practice of blaming and discriminating customers was painful to experience. By sharing this review and experience, we hope that this type business practice is not supported and be discontinued. We hope this review helps you avoid the same disgusting customer services that we experienced, especially if one plans to have important and memorable events.
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