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Quality of service
3.0 out of 5 rating
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Average response time
3.0 out of 5 rating
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Professionalism
0.5 out of 5 rating
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Value
3.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
It is a sad thing, when money is worth more than a good review. The Colcord did my room block and rehearsal dinner. We booked out 90 room nights with them, 85% of which, we had to guarantee in order to not pay a penalty, and over $6,000 on the rehearsal dinner.
We were told that we were receiving a significant discount on our room rates at $179 a night. But as we got closer to the date, we had more and more guests telling us that they were opting to stay at other hotels because they Colcord rate for our room block, was actually MORE than what the Colcord was offering online to other guests not with the wedding. $169 is how much it cost online. Knowing that the hotel didn't HAVE to do anything (signed contract), I reached out thinking that they would at least meet the $169. After all, we had heard that their front desk was telling people to use their AAA discount INSTEAD OF OUR ROOM BLOCK.
Not only were they unwilling to save our guests $10 a night, the General Manager, Blayne, was in fact, the rudest person I have spoken to in ages. He was curt, unprofessional, and inhospitable. In the end, he lowered the rate to $174, which meant our guests paid $5 more a night, than other guests of the hotel. NOT what you want when you reserve 90 freaking room nights, and pay thousands for an event.
Our rehearsal dinner was great. The staff ought to teach upper management a thing or two about hospitality, because those people are the only reason I am giving ANY stars.
They also charged all my bridesmaids for their rooms after we explicitly instructed them to use the card the rooms were guaranteed under.
In the end, That $5 per night cost them a good review. They cared more about overcharging MY WEDDING GUESTS and getting their $450 (total for all the rooms), than doing the right thing. Their General Manager has no business working in hospitality in a state that PRIDES ITSELF on how accommodating they are.
It is a sad thing, when money is worth more than a good review. The Colcord did my room block and rehearsal dinner. We booked out 90 room nights with them, 85% of which, we had to guarantee in order to not pay a penalty, and over $6,000 on the rehearsal dinner.
We were told that we were receiving a significant discount on our room rates at $179 a night. But as we got closer to the date, we had more and more guests telling us that they were opting to stay at other hotels because they Colcord rate for our room block, was actually MORE than what the Colcord was offering online to other guests not with the wedding. $169 is how much it cost online. Knowing that the hotel didn't HAVE to do anything (signed contract), I reached out thinking that they would at least meet the $169. After all, we had heard that their front desk was telling people to use their AAA discount INSTEAD OF OUR ROOM BLOCK.
Not only were they unwilling to save our guests $10 a night, the General Manager, Blayne, was in fact, the rudest person I have spoken to in ages. He was curt, unprofessional, and inhospitable. In the end, he lowered the rate to $174, which meant our guests paid $5 more a night, than other guests of the hotel. NOT what you want when you reserve 90 freaking room nights, and pay thousands for an event.
Our rehearsal dinner was great. The staff ought to teach upper management a thing or two about hospitality, because those people are the only reason I am giving ANY stars.
They also charged all my bridesmaids for their rooms after we explicitly instructed them to use the card the rooms were guaranteed under.
In the end, That $5 per night cost them a good review. They cared more about overcharging MY WEDDING GUESTS and getting their $450 (total for all the rooms), than doing the right thing. Their General Manager has no business working in hospitality in a state that PRIDES ITSELF on how accommodating they are.
