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Cottage Hill Diamonds Reviews

Cottage Hill Diamonds

Cottage Hill Diamonds

Elmhurst, IL
4.7 out of 5 rating, 21 Reviews
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Reviews

4.7 out of 5 rating
21 Reviews
  • Quality of service
    4.8 out of 5 rating
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    4.7 out of 5 rating
  • Professionalism
    4.7 out of 5 rating
  • Value
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95% Recommended by couples

Awards

21
  • Riya
    Riya Sent on 03/16/2017
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    We bought my e-ring here and honestly I couldn't be happier! We had a wonderful experience working with Drew and he was very responsive with email.
    He quoted us an 8 week timeline for the customized ring, and it was exactly 8 weeks to the day, which was perfect since our two year anniversary was a few days after that!
    The ring is outstanding, the diamond is absolutely stunning, and the quality and passion this place has, shows in its products. I would absolutely recommend them to anyone shopping for a ring!
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    Logan Sent on 04/17/2017
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    I know it's cliche to give a vendor all 5 stars. But they really deserved it. Sam helped me design the perfect engagement ring and gave me great advice. I lived out of the state and I was only able to make it to the shop a couple times a month, but she stayed up to date with me by emails and phone calls. They set my Grandmother's diamond in my custom band and they did it flawlessly. We will be back for the wedding bands.
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    Kevin Sent on 12/26/2015
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    The entire staff was kind and accommodating, I dealt with Colin Hill specifically and he was great to work with. I went in uneducated about diamond qualities and they did a fantastic job of showing me the differences between different grades of diamonds to help me choose the right one for my budget. They had a great selection of engagement rings and wedding bands from all of their designers and also could get any ring from the designer's collection sent in to be viewed in person.

    Because of the fantastic service and great quality and value of the diamond I purchased from these diamond specialists, I would highly recommend this Jewelry store to anyone. They will not disappoint you.
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  • User2492427 Sent on 01/03/2016
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    I have been in love with Mark Schneider's style of wedding band forever and one of the few places I was able to find his bands was Cottage Hill Diamonds. I wanted to get an idea of what type of engagement ring I wanted before my fiance made such a big purchase. Cottage Hill was able to ship in two different types of band to their store so that I could try them on. It as so helpful because I would have never been able to make the decision just looking at pictures online. I also was on the fence about whether or not I wanted a diamond vs a moissanite. Everyone there was so knowledgeable regarding the stones and took their time to explain the pros and cons of both. I ended up with a gorgeous ring, 1.25 ct. moissanite stone, and a wedding band that I couldn't be happier with!
  • User2300270 Sent on 09/03/2015
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    I went to Cottage Hill in Elmhurst to get my fiancees engagement ring. The process was extremely easy and the staff was overly helpful. I dealt with Collin for the majority of my experience but the rest of the staff helped as well, they were all great. If you go here I would definitely recommend Collin. Made the experience very easy, especially for guys who have no clue what they're in for like I was. I ended up going back before the wedding to get my fiancees and my band as well as a gift for her for the wedding. Whole experience was great and would highly recommend Cottage Hill.
  • User1143718 Sent on 04/24/2013
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    All of the staff at Cottage Hill were extremely helpful and attentive to my specific needs and requests. From the minute I walked in the store the first time I was treated with care and respect. Joe was exceptionally helpful throughout the process. I never felt pressured to make a purchase but was provided all of the information needed to make a decision. This is one of the best buying experiences I have ever had and would highly recommend Cottage Hill for any jewelry needs.
  • User1644229 Sent on 06/03/2014
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    I had previously browsed at other jewelers before coming to Cottage Hill, and I'm so glad that I chose to purchase my fiancé's engagement ring with them. From the moment I walked in, I felt very comfortable and felt no pressure at all. Their entire staff was warm and welcoming. I worked very closely with Marisa, trying to find the perfect diamond and mounting and even though my fiancé ended up changing her mounting after the proposal, the entire process went over so smoothly and flawlessly. Marisa always kept me in the loop about turn times and expectations. She truly went out of her way for us. We couldn't be any happier and we are excited to start looking at wedding bands early next year. Thanks Marisa!!!!
  • C
    Chris Sent on 08/20/2014
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    Marisa was great at helping out and making the process easy and exciting. The selection that they have is tremendous and all in a friendly environment. Nobody was pushy and forcing to make a sale. They truly want to meet your needs at whatever budget. They were very helpful in explaining everything from the services they offer to what goes into finding the perfect diamond. Cottage Hill Diamonds is a must for your diamond shopping experience.
  • User2114624 Sent on 04/30/2015
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    Cottage Hill designed my custom engagement ring, wedding band, and my fiance's wedding band as well. I wanted something unique for my engagement ring and worked with Marisa (who was fabulous and I would recommend in a heartbeat). She suggested using a color sapphire for the middle stone instead of a diamond and it ended up being the best option for us, I get so many compliments on my ring! She helped my fiance design a setting based on rings we saw in the store and in books, and it turned out phenomenal. She also helped us get a matching diamond band, and helped my fiance get the type of band he wanted in the material and fit he was looking for. They are flexible, responsive, and really want you to be the happiest with your purchase that you can be. They have a beautiful inventory that appeals to a wide range of buyers, we just wanted something extra special and they made it happen. I would recommend them for any type of jewelry needs. I also helped my brother-in-law find a necklace for my sister there, and my mom bought a watch as well. You won't be disappointed!! I will definitely continue to shop at Cottage Hill, and to recommend it to others whenever I can! (They were also reasonably priced!)
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    Trushar Sent on 07/03/2014
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    Drew from Cottage Hill is great to work with. He was very accommodating to all of my requirements. They have become my jewel of choice & I plan to purchase all my jewelry items from them. Next up - a push gift!
  • S
    Stephanie Sent on 06/10/2015
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    I won't go anywhere else for jewelry! CHD helped me make a "love" list for my boyfriend, and then worked with him to find the perfect engagement ring that was my style and in his budget. We later bought our wedding bands from them, had inherited and neglected jewelry cleaned and serviced, and purchased several different necklace chains. Collin gave us exceptional and prompt service and has gained customers for life (though everyone there was always helpful and nice every time we called or stopped in). I would recommend CHD to anyone looking for a quality jeweler without the gimmicks and hassles!
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    Chris Sent on 04/23/2013
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    Marisa, Kurt, and the entire staff at Cottage Hill went above and beyond in making me feel comfortable with my purchase. They took the time to answer my questions and not rush me to make a decision. I really enjoyed the process of buying an engagement ring and that was definitely enhanced by Marisa and Kurt! I will recommend them to family and friends!
  • User1117729 Sent on 03/25/2013
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    Norm and the team at Cottage Hill Diamonds made the selecting and purchasing of the ring for my wife a very enjoyable experience. The quality of service and professionalism was second to none.
  • Matthew
    Matthew Sent on 08/15/2011
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    Selection was great, worked with us to find exactly what we needed within our price range. Very happy with our purchase.
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    Helen Sent on 12/26/2011
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    We felt trustful with the people here and found exactly what we wanted.
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    C Sent on 02/17/2009
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    Dedicated to their clients and meeting their needs, they are what Customer Service is all about!
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    Chris Sent on 02/19/2009
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    The best thing I liked about Cottage Hill Diamonds was there knowledge and no pressure. I went to other places before looking for diamonds and was getting presure. Cottage Hill's manager Dave, made my experience a lot easier. He is a very trust worthy person who educated me in picking out the right diamond for my wifes wedding ring. I told him this is what I want to spend and he narrowed it to the right setup. The rest of staff also was really helpful as I watched them take care of other customers. I will chose this place over the other big stores because I like how it's a boutique and thes pecialized pieces that you won't find in your bigger name stores. When you arrive, you will see what I'm saying...
  • A
    Angela Sent on 05/05/2014
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    I didn't buy my ring here, but they set the diamond for me and appraised the ring. Overall, great service!
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    Tj Sent on 06/26/2017
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    Couldn't have asked for a better experience and variety of options!
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    Jenna Sent on 06/27/2012
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    Their service was great once I was able to get ahold of someone. I worked with Patti when I got the engagement ring, but multiple attempts to order the wedding band were not acknowledged. After multiple email and phone call attempts I was put in contact with Colin who was extremely helpful and got me exactly what I needed within the promised timeline. Their prices seemed expensive to me, but they are one of one two jewelers in the area who carried the ring I was looking for and the other jeweler never returned any calls or emails.
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    Ashley Sent on 02/03/2014
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    First time at the store was great, but after that it was a memorable disaster. We spent $XX,XXX on a ring and received not so great service. Constant run around when the ring would be done, my fiancé was even told the ring was done and showed up at the store to see that it was never put together. Just seemed like there was an excuse for everything. Also, after we got engaged the ring was to big and they resized it, however it still doesn't feel like they even resized it, and that situation was just the icing on the cake. For how much money we spent on the ring, you'd think they'd care. This problem was expressed at the store prior to getting my ring "re-sized" and honestly, he just apologized and didn't really care. All in all, we'll find another local jewelry store that cares about our business and our wedding bands and future jewelry will be bought elsewhere.
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