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Weddings

Crowne Plaza Orlando - Universal Blvd Reviews

Crowne Plaza Orlando - Universal Blvd

Crowne Plaza Orlando - Universal Blvd

Orlando, FL
4.9 out of 5 rating, 25 Reviews
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Reviews

4.9 out of 5 rating
25 Reviews
  • Quality of service
    4.8 out of 5 rating
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    4.9 out of 5 rating
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    4.9 out of 5 rating
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    4.9 out of 5 rating
96% Recommended by couples

Awards

25
WeddingWire Couples' Choice Awards 2015 Winner
WeddingWire Couples' Choice Awards 2009 Winner
  • Gisela
    Gisela Sent on 09/22/2014
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    This event was not a wedding, it was a Surprise 50th Birthday party, the room was decorated better than I had envisioned. Mary the coordinator, even helped with pulling off the surprise. She personally attended to all details, she even told the valet parking attendent that the birthday guest would be blindfolded and all staff involved, knew what to do. I loved it!!
    The food was great, staff excellent. We ended up gettting a room for the night, all the red carpet treatment continued. I would recommend the Crowne Plaza to anyone wanting to do any type of event. They trully care about their customers and give the royal treatment. I would do my next event here.
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    Carrie Sent on 11/21/2016
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    Kirk was amazing at helping us get everything planned and ready to go for the big day. I would do this the same exact way if I could. Highly recommend
  • Demetria
    Demetria Sent on 11/01/2016
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    My family and I were pleased the moment Kirk showed us the venue. He was an amazing coordinator from the beginning to the end. No matter how many emails I sent to him he was ALWAYS willing to make adjustments. He was always available when I called which made me feel so at ease. My mom and I would have our daily wedding calls and she would tell me to ask Kirk and question and I would tell her I am sure he would say yes, and indeed he always did. Cecelia and the banquet staff were just as amazing as Kirk. She went above and beyond to make sure our guests and I had everything we needed. She made us feel like family. My new husband and I were just so grateful to have meet such a kind and generous person. I would also like to acknowledge the front desk, housekeeping, and the nice bellman for taking care of us. The Crowne Plaza Universal has put together a team who truly cares about their guests I could only give 5 stars but our experience was truly 1000 stars.
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  • A
    Anna Sent on 10/24/2016
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    Simply amazing! Kirk and his staff were able to accommodate our wedding on a very short notice (3 days). We were originally scheduled to get married in Crowne Plaza Melbourne but got moved to Orlando because of hurricane Matthew. Our wedding couldn't be better! Everything turned out spectacular and we have great memories! Thank you again!
  • Tre
    Kentryce Sent on 07/07/2015
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    The property is beautiful, and offers multiple options for a ceremony. Kirk is amazing to work with, and offers a wealth of knowledge and experience. Great for the budget conscious bride/groom, but delivers an over the top experience.

    Crowne Plaza Orlando - Universal Blvd's reply:

    Tre, thank you for the awesome review, it is very much appreciated!!!
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    Lindsay Sent on 06/03/2015
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    We chose the Crowne Plaza Orland Universal for our Wedding and Reception and Kirk and the entire team were absolutely amazing! We are still raving about how beautiful the venue was and how sweet the staff was. From the moment we selected the Crowne Plaza, we knew we had made the right choice. Kirk and his team worked closely with us the entire time and they were always there to answer any questions we had. On our wedding day there were a few minor things that could have gone wrong but Kirk and the team stepped right up and found a solution immediately. We are so happy we selected Crowne Plaza for our wedding venue it was perfect! We will be recommending Crowne Plaza Orlando Universal to anyone we come across! Thank you! Thank you! :-)
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    Tooba Sent on 09/08/2014
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    We could not have been happier with our wedding experience at Crowne Plaza. Marry Barnett and the rest of the Crowne Plaza staff were great to work with! Marry really stayed on top of everything to make sure our wedding reception went as smoothly as possible. If I ever have any questions, she was very quick to address them. They made sure that every little detail was taken care of and really put us at ease. I would highly recommend them!!
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    Daniela Sent on 07/23/2014
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    Best experience ever!!!! Everybody was very caring, polite and professional going out of their way to make sure everything was perfect and just like I wanted!!!
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    Laird Sent on 09/26/2014
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    Mary Barnett was great. She really helped us step by step and it was a great day for us and our family and friends
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    Felicia Sent on 07/07/2014
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    There are no words to describe how amazing my wedding was at the Crowne Plaza Universal. I worked with Mary Barnett who helped oversee the details of my wedding. She was absolutely phenomenal. She would answer all of my numerous questions within 24 hours. Everything from the tasting to the rehearsal was extremely easy to schedule and get done. She coordinated all of my vendors so that everything was organized the day of the wedding. She even worked with my mom to have a slideshow presentation during the wedding. On the wedding day, the food was amazing and everything went perfectly without a hitch. I also loved that Mary would ask for a designated person to discuss any last minute hiccups that would occur so that the bride would not be disturbed. My wedding day was the absolutely BEST day of my life. Also, as a special treat, we had strawberries and champagne along with rose petals on the bed and around the Jacuzzi tub. It was the perfect touch to end our amazing day. I would tell anybody and everybody to have your wedding at the Crowne Plaza Universal. It will be the best decision you will make!
  • User1615313 Sent on 05/12/2014
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    We had our ceremony and reception here,the team was very responsive,the wedding ceremony was perfect, from the reception to the dinner (food was absolutley wonderful and very beautiful decor and tables I will recommend to anyone Thank you for all you did for us to make it so perfect and (Mary Barnett) your the best!!
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    David Sent on 05/06/2014
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    We travelled from Ireland to get married in Orlando on April 21st 2014. Firstly when we decided to get married abroad to first thing we had to do was choose a venue. As we are from out of town we really didn’t know what to do other than scan the internet for hotels in the area close to International Drive. We did contact several hotels about the packages on offer some didn’t seem that bother if we had our wedding day at their hotels but from the first email we know the Crowne Plaza was the place for us. We dealt with a lady for the first few Months who left. She was replaced by a lady called Mary Barnett who took over our wedding preparations and she was an absolute dream to work with. As we live thousands of miles away all our communication was done email, Mary’s level of communication/customer service is the best out there and you will not get a better person to deal with. From the moment we checked into the hotel everyone from the reception to the cleaning staff were excellent. In terms of the wedding day itself again Mary and her team organized everything to perfection. The service, quality of food, the catering staff, bar staff were all amazing we just couldn’t fault the day. Overall our experiences dealing with the Crowne Plaza was 100% and would recommend.
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    Vanessa Sent on 12/25/2013
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    We used the Crowne for our hotel room block only because they were already booked for another wedding and couldn't book ours there. But I was able to book their executive suite for my girls and me to get ready in and we loved it! They set up a beautiful buffet for our food and a mimosa bar for us all day. The staff was so sweet and treated us like VIPs. The sales team that I booked the suite from was great to deal with too. They were quick to respond, and helped us with anything we needed. All of guests were so happy with the hotel as well. It's a beautiful hotel and as I said the staff treats everyone like stars!
  • User1604702 Sent on 05/01/2014
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    I did my Birthday Celebration in Crowne Plaza Universal and even though I said it in person to David, Mary and Jeff, I wanted to take the time to write this note…the party was spectacular…everyone of my guests said nothing but good things about my celebration in the Hotel. The service was impeccable, the food was delicious and the ballroom over the top! Definitely, I will recommend this venue to all of my friends! Thank you so much for everything….One more time an absolute success!!!!

    Juan C. Lugo
  • Jonathan
    Jonathan Sent on 01/05/2013
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    You all where absolutely amazing and I had the wedding of my dreams!! Thank you so much its about to be 4 years this april that me and my husband said I Do and its been the best 4 years of my life and still more to come!! So thank you Crowne Plaza
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    Ronda Sent on 07/09/2008
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    Mel and colleen were great throughout the planning months, they were professional, available and answered any questions that we had, while being willing to work with us as conditions changed in our wedding. Their motto of what ever it takes, is what set them apart from other venues. The exective chief was personable and the food was amazing food, he gave us options and laughs.The day service went off without a hitch, the banquet staff was friendly, attentive, and professional.
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    Rosie Sent on 04/27/2015
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    I recently had a corporate meeting here for wedding planners. The service during the planning phase by Kirk Schenkel was professional. The food on the day of was outstanding, especially for a lunch. Our guests were greeted with a signature drink that went along with our themed event for the lunch. The wait staff was very professional and courteous to my guests and myself. The hotel was very courteous to our team of vendors setting up for the event. We had a great time. Our group consisted of wedding planners and other wedding professionals and we are always looking to see how well they treat us professionals to see if it is a venue worthy of a referral to them from one of our couples who entrust their day to us. I had a wedding there a month later and saw that the treatment that he gave my group was the same that he did for my client a few weeks later. We are very happy with this venue and would recommend it to anyone having a corporate event or a wedding or social event here. We look forward to the next event we can bring our group to here for a meeting or to refer a bride for their wedding day.
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    Maria Sent on 10/29/2014
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    My daughter's quinceanera has been in the works since February 2014 and I have had nothing but great experiences working with David, Mary Barnett, Carmen Fernandez and the banquet staff on the night of the event. This team went above and beyond from other venues and I am glad I choose to have the event at the Crowne Plaza. Thank you again for making my daughter's birthday a memorable one.
  • User1627763 Sent on 05/21/2014
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    What an AWESOME TEAM!! Everything was top notch as a Pastor I would recommend the services that you all provided to anyone, Great Job!!
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    Catalina Sent on 11/12/2014
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    I can't say enough great things about Mary and her entire staff. We absolutely had an amazing time during our wedding day and throughout the entire planning process. Mary was the most organized wedding planner, she made sure that every single detail was taken care of and that everything my heart desired was done just as I desired. Every question or e-mail to her was always answered right away and she never seemed upset my countless questions. The Crowne Plaza hotel grounds, and banquet facilities were beautiful, clean and every staff member was pleasant and kind, the food was great. I had nothing but great feedback from my guests and I will definitely recommend the Crown Plaza to anyone I know. Mary is truly a GEM!!!
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    Robert Sent on 04/15/2014
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    From start to finish Mary Barnett, CMP made the entire reception one of beauty and went above and behond our every need. She truly is a professional in her field of work and we highly recommend this venue for your wedding. Everyone had a beautiful evening, very special.
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    Jennifer Sent on 08/19/2008
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    the wedding coordinator Mel Penatzer is extremely helpful and would do anything to make your day extremely special. my wedding day was so perfect.
  • User2443284 Sent on 11/25/2015
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    We had our rehearsal dinner at the Crowne Plaza Orlando-Universal Hotel on 10.19.15. We were pleasantly surprised at the quality of the food and the decorations and centerpieces that they provided in a short amount of time. We had an open bar for an hour and a cash bar the second hour and it worked out perfectly. The only thing that we had issues with was the sound system. We plugged our phones in for music and halfway through the night, it messed up, the music wasn't loud and the microphone stopped working. Luckily our group was small so we carried on without the microphone. Other than that, everything went well.
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    Kisha Sent on 06/12/2014
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    The staff went above and beyond to make our class reunion a success. I must say that Mary, Jose, Jerry and your banquet staff made the event the talk of the weekend. Thank you for making our event one to remember with a everlasting impression.
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    Alexia Sent on 08/19/2008
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    Mel Penatzer was wonderful to work with! In fact she's the reason we chose to go with Crowne. It's a beautiful location and they do more than enough to help you out. Sometimes not everything was followed through on, but all in all, it was a very good experience.
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