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Weddings

Crowne Plaza San Marcos Resort Reviews

Crowne Plaza San Marcos Resort

Crowne Plaza San Marcos Resort

Chandler, AZ
4.3 out of 5 rating, 28 Reviews
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Reviews

4.3 out of 5 rating
28 Reviews
  • Quality of service
    4.3 out of 5 rating
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    4.3 out of 5 rating
  • Professionalism
    4.4 out of 5 rating
  • Value
    4.3 out of 5 rating
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    4.4 out of 5 rating
89% Recommended by couples

Awards

28
WeddingWire Couples' Choice Awards 2014 Winner
  • Holly
    Holly Sent on 11/26/2023
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    Great venue!

    I got married on 11.18.23 and I am so incredibly glad I picked the San Marcos for my venue! First of all the resort is absolutely gorgeous! Our guests commented several times about how beautiful the grounds were! I worked with two coordinators as there was a transition to a new coordinator during the planning of my event and I hope Yovany, the coordinator who is currently there stays with this property as she is absolutely wonderful! Due to the transition, Prince the banquet manager, stepped in as my go to contact the day of my event and he absolutely knocked it out of the park. I had the wedding of my dreams and the staff at the San Marcos were a huge part of making it all happen. I absolutely recommend the San Marcos for anyone looking for a wedding venue!

    Crowne Plaza San Marcos Resort's reply:

    Hi Holly,
    It was so special for our team to be a part of your special day! We appreciate the kind words, and we wish you all the best in your new journey as newlyweds!

    Best,
    Crowne Plaza San Marcos Resort
  • A
    Adrienne F. Sent on 05/10/2023
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    Beautiful Stay

    Wedding Guest loved the venue! Lots of guests asked me how I found this place. Plus there’s a hidden bar near by. Lots of history in this hotel. Beds were comfortable, food and drinks amazing, pool was fun. Will be back in the future.
  • M
    Melissa W. Sent on 11/22/2021
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    Amazing job- love Annie!

    We could not be happier with the venue. Annie was amazing & helped make our day the way we wanted it to be. Everything about our wedding day was perfect. All the guests commented how delicious the food was- which we all know is a huge part of the wedding. The ambiance was beautiful, we couldn’t be happier!
  • illustration stars

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  • S
    Savannah T. Sent on 07/16/2020
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    The Perfect Day

    I could not have asked for a better venue! My husband and I got married during the COVID-19 pandemic and were forced to postpone our wedding, but the venue was more than accommodating and so helpful! Annie is AMAZING! So quick to respond to my emails and answer all of my questions. We got married in the courtyard which was absolutely stunning, and the ballroom is INCREDIBLE! I got so many compliments from my guests. Food is also superb! I cannot say enough nice things about the San Marcos. We are so lucky to have worked with such an amazing staff that helped make our day perfect!
  • Nicole
    Nicole Sent on 06/12/2019
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    Beyond our expectations!

    From start to finish San Marcos blew away our expectations! Our wedding coordinator, Annie, was a huge blessing! She made everything so easy! Our guests loved being able to check in and have everything at their fingertips! The food was amazing, the staff was fantastic, if we had to do it all again we would 100% go back to San Marcos!
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    Wanda Sent on 03/11/2016
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    My daughter recently got married and had her reception at the Crowne Plaza in Chandler AZ.. The entire experience with the staff was very warm and friendly along with the
    professionalism one would expect while planning a wedding!!

    Brittany Tretta and Jill Turski were there for us every step of the way to help with coordinating, vendor referrals and so much more. I feel that they have become a friend of ours.

    We give the Crowne Plaza 5 stars all the way through this tedious adventure!
  • User2460424 Sent on 12/09/2015
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    The San Marcos is an excellent venue for a beautiful wedding. The courtyard is an intimate setting for the ceremony and the reception areas we had to choose from were exactly what we were looking for. The food was delicious and we received many compliments from the guests. The customer service we received was professional and they were able to provide for our every need, both the wedding party and our guests. We appreciated being able to stay at the hotel and enjoy all that downtown Chandler has to offer. You will be happy that you chose the San Marcos for your wedding venue.
  • M
    Molly Sent on 06/08/2014
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    They were so amazing and everything went off without a hitch!

    Crowne Plaza San Marcos Resort's reply:

    Molly, thank you so much for the kind words! It was such a pleasure working with you and family planning for your big day. Please come back and see us again soon! Best of luck :)
  • M
    Mistie Sent on 09/05/2014
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    We planned our wedding in 7 weeks and working with Courtney made it such a streamline process. She was very responsive to all of our questions and helped us make it a great experience for our guests. We worked with her to book hotel stays as well for all of our out of town guests which helped also a great deal. Courtney also found us someone last minute to play our music for our guests and as we walked down the isle. She was really a pleasure to work with and the venue was perfect!

    Crowne Plaza San Marcos Resort's reply:

    Your wedding was beautiful Mistie and I absolutely love the shots of you and the girls on the balcony! Best of luck to you and John, come back and see us!
  • C
    Cecy Sent on 09/05/2014
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    Our wedding coordinator was nothing but accommodating. She was extremely nice and patient. If I had to do it all over again I would twist the way I served alcohol but it had nothing to do with her or the service.
    The waiters were amazing. Even my family and relatives were glad to have them around.

    Crowne Plaza San Marcos Resort's reply:

    Thank you Cecilia! It was a pleasure working with you and Tom! Best of luck to you both! :)
  • K
    Ken Sent on 11/25/2013
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    Courtney Somerville and SHELDON CLIFTON were very professional and a delight to work with

    Crowne Plaza San Marcos Resort's reply:

    Thank you Ken, it was a pleasure working with you and being there to help celebrate your big day!
  • A
    Alan Sent on 12/06/2013
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    Due to the untimely closing of another venue, we were left with a short timeframe. The San Marcos Resort came thru for us. We were amazed at the flexibility that was offered. We were equally impressed with our coordinator, Courtney Sommerville. She actually listened to us and made recommendations that fit well with our budget. We ended up getting rave reviews from our guests for the presentation of the venue and especially the buffet. We couldn't be more pleased with the quality of food and the catering staff. We would recommend this venue and especially Courtney to anyone interested

    Crowne Plaza San Marcos Resort's reply:

    Thank you Alan! You and Deanna were a delight to work with. I thought the ceremony was so special having your close friend marry the two of you, it was a pleasure to witness!
  • L
    Linda Sent on 11/30/2013
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    We hosted a rehearsal dinner for 80 people that was a huge success. Our family and friends are still talking about the great food and great time. We couldn't have done it without Courtney's help. She was a dream to work with and made planning this event a breeze even though we live out of state. She coordinated our block of rooms, helped with the wedding planning and was always available to help.
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    Nicole Sent on 12/02/2013
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    The service at the Crowne Plaza hotel was incredible! They made my big day so very special to me! I cannot thank them enough!
  • M
    Molly Sent on 04/04/2012
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    The San Marcos resort provided everything we needed to make our day amazing. The planning process was enjoyable and the coordinator listened to what we wanted. The day of the wedding we had to move the ceremony inside due to weather and they created a wonderfully intimate setting in the ballroom which was quickly turned into the reception after the ceremony. I would highly recommend this location!
  • S
    Stacey Sent on 10/06/2009
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    I have to say Ashley Newcomer was amazing. She took Stacey Crisman's place as the planing cord. (Im not sure her exact title) But the transation was very smooth and between both Ashley and Jim I had the best day I could have imagined!
    We had all of our out of town guests staying there as well as our wedding and reception.
    They took care of every single detail and walked us through every step. Even when I thought I may have a freak out moment (nothing to do with them) they assured me that all would be ok, and they were right. The food was laid out perfectly and was over and above on quality. Tehir staff even took all of my hand made details and laid everything out for me just as I had imagined.
    Ashley made everything personal and took care of not only myself and the groom but our guests requests as well.
    They give you the most bang for your buck that is for sure... I would say if you are planning a wedding go and talk to them. Specially if you are on a tight budget.
    good luck!
  • D
    Doug Sent on 12/30/2008
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    We were very pleased with both the venue and the services were received from the Crowne Plaza. The varied choices of reception hall and menu made things easy. We choose the stand alone lodge by the swimming pool on the east side of the main resort, and our out of town guest were very happy in the casitas around the pool. On a very tight budget, we were able to negotiate both exceptional room rates, and a menu that did not break the bank. A luncheon reception, the guests choose from three wonderfully prepared salads with chicken, and we served a rum punch along with a cash bar. The service was great, they worked closely with our DJ, florist and photographer, and the decor was exactly as we envisioned it. The staff handled the champagne toast and the cake serving with aplomb, and all went off without a hitch. The salon and spa associated with the resort (just around the corner) did a nice job on the ladies' hair, and the out of town guests enjoyed the restaurants and ambience of downtown Chandler. We could not have been happier.
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    Laura Sent on 11/24/2013
    4.9 out of 5 rating
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    San Marcos was a beautiful wedding venue and it was a true pleasure to work with wedding coordinator Courtney Sommerville.
  • User1088059 Sent on 02/09/2013
    4.6 out of 5 rating
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    John Creamer was amazing. He made our day perfect and helped get everything accomplished. The food and the day was one we will obviously never forget!
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    Emily Sent on 11/25/2013
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    Once we had Courtney, things were wonderful! Things seemed a little unorganized while San Marcos was under new management. But our wedding was perfect - and Courtney was very organized and helpful. We recommend San Marcos to every couple we meet - especially since it's been remodeled! :) The historic charm of the resort is something we found very special. Gorgeous venue!
  • User2001583 Sent on 01/08/2015
    4.2 out of 5 rating
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    Great venue, very flexible with everything we wanted. Could have used more help with coordination and help setting up on the day of the event.
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    Susanne Sent on 04/27/2010
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    I loved the setting and ability to use the grounds for our wedding photography. We had multiple people telling us how great our food was.
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    Lisa Sent on 07/17/2007
    4.2 out of 5 rating
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    Being able to hold the ceremony and reception at the same venue was fantastic. Plus it was a hotel where our out of town guests could stay, and where the wedding party could stay also. They also provided the food for the cocktail hour and reception as well as our wedding cake. They used Robert's Catering for the wedding cake, that we got to completely design ourselves. It was wonderful.
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    Dianna Sent on 02/22/2012
    3.8 out of 5 rating
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    The San Marcos is a beautiful venue. The ceremony space in the Fountain Courtyard is very pretty. The ballroom was well decorated and the staff was attentive.
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    Lucy Sent on 04/11/2010
    2.6 out of 5 rating
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    I was largely disappointed. When we were looking around for a location, our contact at San Marcos was wonderful! But as the wedding approached, she was impossible to get a hold of. The day of the wedding kind of fell apart because of the inexperienced staff. We were told there would be one server for every two tables. We ended up having two servers for all 100 guests. It wasn't enough, and some people didn't get what they asked for because the kitchen ran out of food. The food was delicious! But the problem was there wasn't enough of it.
    The heat lamps weren't working, the bartenders were impossible to communicate with due to a language barrier, and once the event was over we couldn't get a hold of anyone! My mother-in-law has called every day since to try to get compensation and it's been a month now with no call back or resolution.
    The place was pretty, but the staff was completely unsatisfactory.
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