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Elton and his team were incredible! They took my sample wedding dress from Vows and made it look absolutely beautiful! Can't wait to wear it for my wedding in September!!

5.0/5.0
Hannah, Wedding Date: 09/10/2016

About

Dependable Cleaners is a wedding gown cleaning and preservation service located in Boston, Massachusetts. As a member of the Association of Wedding Gown Specialists, the family-owned company has decades of experience ensuring that wedding dresses look flawless before, during, and after wedding events. The company offers detail-oriented wedding gown care with stores in several locations, including Boston, Braintree, Brookline, Cohasset, Dorchester, East Milton, Hanover, Hingham, North Weymouth, Scituate, South Quincy, West Quincy, Watertown, and Wollaston. The team also offers a luxury garment care service, Style by Dependable, where expert artisans handclean and restore designer, couture, and high-end garments.

Services Offered
Dependable Cleaners offers both in-store and on-site bridal dress care, able to travel to homes or venues to provide wedding gown preparation, stain removal, or last-minute tailoring services. Free consultations and inspections are offered to search for damaged threads, loose beading, or staining under a blacklight. Each gown is hand-treated with an anti-sugar stain treatment and cleaned individually. After wedding events, gowns can be pressed and packaged with care, so that it is protected and ready for future generations. Alteration service is also provided to repair tears and snags, replace zippers and buttons, and ensure a perfect fit.

Details

Dress & Attire - Frequently Asked Questions
Who do you provide services for?
Bride, Bridesmaids, Father of the Bride, Father of the Groom, Flower Girls, Groom, Groomsmen, Mother of the Bride, Mother of the Groom, Ring Bearers
Which of the following services do you provide??
Alterations, Cleaning, Preservation, Trunk Shows
Which of the following items do you offer?
Bridal Belts, Bridal Gowns, Customary Attire, Formal Gowns, Garters, Plus Size Gowns, Sample Gowns, Shoes, Tuxedos, Veils
What is the average turnaround time for a bridal gown? (select one)
Less than 6 months
How often do you receive new bridal gowns?
Weekly
Business Info
What types of events do you service?
Anniversaries, Baby Showers, Bar / Bat Mitzvahs, Birthdays, Bridal Showers, Christenings, Corporate Events, Debutante Balls, Eco-Friendly / Green Weddings, Engagement Parties, Graduations, Holiday Parties, LGBTQ Weddings / Ceremonies, Memorials, Proms, Quinceaneras, Sweet 16s

15 Reviews

4.7/5.0
 
1.2/5.0
Elizabeth, Wedding Date: 02/16/2018
Quality of Service: 1.0 Responsiveness: 0.5 Professionalism: 0.5 Value: 2.5 Flexibility: 1.5

Really disappointed with the service/professionalism at the Coolidge Corner, Brookline location. Received a notification my dress was ready for pick up (paid ~$350) for cleaning and preservation, went to pick it up and they couldn’t find it. The young guy working there was nice but clearly panicked that he couldn’t find it, after waiting for 30min I asked for the manager to call me (they weren’t in that day). Really concerning that something so prescious was missing! I called the following days asking for the manager to call me and no one did. I finally got to speak to someone 6 days later. So disappointing considering I had paid a pretty large sum of money for the service and it DEFINITELY was stressful when I was told they couldn’t find it!!!

Services Used: Dress & Attire, Unique Services

5.0/5.0
Lauren, Wedding Date: 06/23/2017
Quality of Service: 5.0 Responsiveness: 5.0 Professionalism: 5.0 Value: 5.0 Flexibility: 5.0

I took my wedding gown, belt and veil to Dependable Cleaners to be preserved and am very happy with the result. I like the way everything looks in the chest. They were very helpful answering my questions and also gave me instructions for caring for my gown going forward. The price was affordable too! I recommend Dependable Cleaners if you're looking to have your wedding dress preserved!

Services Used: Dress & Attire, Unique Services

3.9/5.0
Genevieve, Wedding Date: 12/30/2016
Quality of Service: 5.0 Responsiveness: 3.0 Professionalism: 5.0 Value: 1.5 Flexibility: 5.0

I had my dress cleaned and preserved at Dependable Cleaners, and the people were so nice and great to deal with. My only complaint is that it was very, very expensive. It cost $460 to get my dress cleaned and preserved. They initially quoted me around $300, but then called me a week later to explain because of the fabric it would be more. The woman I spoke with was really nice, and even offered me a 10% off coupon (if you go online, there's a 10% off dress preservation coupon!). They said it would take about a month, but it ended up only taking about three weeks. They did a beautiful job on my dress and it's now in great condition (it had dirt and red wine on it, so I really wanted to have it cleaned quickly by a reputable place).

Services Used: Dress & Attire, Unique Services

5.0/5.0
User7775081, Wedding Date: 1+ year ago
Quality of Service: 5.0 Responsiveness: 5.0 Professionalism: 5.0 Value: 5.0 Flexibility: 5.0

One of the best decisions I made leading up to my wedding was contacting Dependable Cleaners and working with Elton on the restoration of my wedding dress. I desperately wanted to wear my grandmother’s wedding dress that was hand sewn for her in the early 1950’s and was then worn by my aunt in the 1970’s and my mother in the 1980’s. As you would expect the dress had yellowed over the years, and also had 30 year old stains from the last time it was worn. I was incredibly nervous about bringing this family heirloom to be cleaned since one wrong move could ruin the delicate lace. When I met with Elton he assured me that before he did anything on the dress he would test out the fabric and call me with his recommendations. After speaking with him I felt confident that he would be able to keep the dress intact while getting it restored and the results were incredible! The dress was almost like new and looked absolutely amazing. I am forever grateful to Elton for making my dream of wearing my grandmother’s wedding dress come true. Thank you, Elton!

Services Used: Dress & Attire, Unique Services

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