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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
4.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
I do not recommend!
I had my wedding booked here, in a contract, deposit and payments made and they rebooked our space 2 weeks before our wedding without notifying us!! Judith, the manager was accusatory, and treated us very badly, she made faces and raised her voice at us during our meeting. She told us no one there was comfortable having us there. The GM Carlos was present for this and did not stop her from saying what we felt was very rude and accusatory comments. He also told us they had other people who would fill our space and bring in more money than our wedding was. It truly seemed they didn’t care about us or our wedding. They made us feel it was all about money and they wanted the other event because they said it would bring in more money than we would. They did not uphold what the contract stated on multiple different topics - we were quoted one price and then expected to pay something different, we were told we could do things and then told we couldn't.
I highly recommend not going here. I do not want another couple to feel and go through what I did
I had my wedding booked here, in a contract, deposit and payments made and they rebooked our space 2 weeks before our wedding without notifying us!! Judith, the manager was accusatory, and treated us very badly, she made faces and raised her voice at us during our meeting. She told us no one there was comfortable having us there. The GM Carlos was present for this and did not stop her from saying what we felt was very rude and accusatory comments. He also told us they had other people who would fill our space and bring in more money than our wedding was. It truly seemed they didn’t care about us or our wedding. They made us feel it was all about money and they wanted the other event because they said it would bring in more money than we would. They did not uphold what the contract stated on multiple different topics - we were quoted one price and then expected to pay something different, we were told we could do things and then told we couldn't.
I highly recommend not going here. I do not want another couple to feel and go through what I did
User1969959 Sent on 12/15/2014Great event. Thank you. Look forward to the birthday party.