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I went to Ellie's to shop for my wedding dress about a year before my wedding. I had a general idea of what I did and didn't like but nothing specific. My ocnsultant was Tim and I am beyond grateful for him. The first couple dresses I tried were gorgeous but just not for my body type. Eventually Tim pulled a dress for me to try on and it was perfect. It fit my body type perfectly and was everything I was looking for in a dress! I am so happy that they were able to help me find the perfect dress for my weddind day. All my guest could not get over how detailed and elegant the dress was and it fit the style of our day perfectly!

5.0/5.0
Arion, Wedding Date: 07/22/2017

About

Whether you want to your look to be vintage, modern, simple or glamorous, Ellie's Bridal Boutique is bound to have something that suits your taste. We specialize in wide selections of social occasion gowns and bridal attire, as well as tuxedo rental and all wedding accessories. Custom alteration, shoe dying, and gown cleaning and preservation services are also offered at a professional level.

Established by Ellie herself in 1996, Ellie's Bridal Boutique is a full-service bridal salon located in Alexandria, Virginia, right in the heart of Old Town. Our goal is not only to help you find your dream dress, but to offer a casual, comfortable atmosphere that is warm and down-to-earth. At Ellie’s, we believe that being free to touch and browse our lines allows for the optimum bridal shopping experience.

We take great pride in the quality of our service and relationships with our clientele, with most of our brides being referrals from other happy customers. Our store is staffed by professional consultants, whose experience and dedication ensure a smooth, hassle-free (and even fun!) purchasing experience from start to finish. Friendly, caring professionals create just the right atmosphere for buying a wedding gown, prom dress, or any other special occasion attire.

For additional information or to schedule an appointment, please feel free to give us a call during our regular business hours.

Details

Dress & Attire - Frequently Asked Questions
Who do you provide services for?
Bride, Bridesmaids, Flower Girls, Mother of the Bride, Mother of the Groom
Which of the following services do you provide??
Alterations, Appointments Only, Cleaning, Preservation, Sample Sales, Trunk Shows
Which of the following items do you offer?
Bridal Belts, Bridal Gowns, Formal Gowns, Hair Accessories, Jewelry, Sample Gowns, Shoes, Veils
What is the average turnaround time for a bridal gown? (select one)
Less than 6 months, 6-8 months, 9-11 months, 12+ months
How often do you receive new bridal gowns?
Annually, Monthly, Seasonally
What is your return policy?
Final Sale
Business Info
What types of events do you service?
Anniversaries, Debutante Balls, LGBTQ Weddings / Ceremonies

205 Reviews

4.0/5.0
 
0.5/5.0
Mary, Wedding Date: 01/20/2019
Quality of Service: 0.5 Responsiveness: 0.5 Professionalism: 0.5 Value: 0.5 Flexibility: 0.5

DO. NOT. GO. HERE. I beg you save your hard earned money for an establishment that is upfront, honest, and is going to provide you with the help and service you deserve. I bought my dress here, and I regret it. THIS IS NOT A GOOD BUSINESS. I get it, we are all human and mistakes happen, however when they do, a GOOD business tries to make it right.

The short story is that my dress was ruined by the dry cleaners they recommended. They did not catch that the dress was ruined and they tried to convince me that it wasn’t ruined that “it’s just what happens to silk fabric after being washed.”

This place is dishonest and shady. There are many other places you can find good deals. Don’t waste your time here.

My longer stories goes- went to their sample dress sale, found a great dress I love. They recommended I send it to a dry cleaner in NYC to get it cleaned, it cost more than the local place, but since my dress was silk it was safer to go with the super experts. I paid the money, they sent my dress and it was returned a month later. When I went in to pick up the dress I noticed some pretty vain-like bad wrinkles ALL over the dress is weird spotty areas. The dress was not like that prior. The owner was there and tried to convince me that "Sometimes after silk is washed it just is not the same".... well if I knew that washing the dress was going to ruin it I would have just worn a "dirty" dress, because it wasn't that dirty. I wouldn't have paid $125 to ruin my $2000 dress. The owner spent 30 minutes trying to convince me that 'silk is a very sensitive fabric'. OK, again, that's why we sent it to experts. So they sent it back to NYC to see what the company could do. I didn't hear anything for weeks, and only after me calling to get status updates was I given any information. The dry cleaning company saw that they had COMPLETELY RUINED the dress and agreed to get a replacement.

Services Used: Dress & Attire

0.5/5.0
Erica, Wedding Date: 11/12/2018
Quality of Service: 0.5 Responsiveness: 0.5 Professionalism: 0.5 Value: 0.5 Flexibility: 0.5

This place is awful! Horrible customer service! Stay away!

My girlfriend and I called the boutique in the morning when they first opened to make an appointment. The woman who answered said we could not make an appointment over the phone, we had to go online. We went online to their website and saw that a 12 o'clock appointment was available. I entered my information and reserved the time. When we arrived, the store was completely empty. The attendant at the front desk did not give us a proper greeting. She immediately asked if we had an appointment. I said that we just made one for 12. She said "That time was supposed to be blocked out. We are short staffed. I am the only one here and I have to make follow up phone calls to customers. You are welcome to look around and try on whatever you like." I felt completely disrespected but I started looking at dresses anyway to get an idea of the style I liked. After I selected 5 or so dresses. My girlfriend started helping me try them on. The attendant sat behind the counter "making calls" the entire time. As if calls can't be made any other time when there isn't a live customer willing to spend money IN THE ACTUAL STORE! Another lady came out of nowhere and started asking us questions. (Still no proper or polite greeting) "Did you fill out a registration card? Did you have an appointment? You need an appointment" We said we had one for noon but the attendant on the phone said she was short staffed and had to make phone calls. (20 minutes later and THE STORE WAS STILL COMPLETELY EMPTY!) She started grabbing dresses that I set aside and putting them back on the rack. At that point, I was livid.

I threw off the dress. We left and went to Roya's Bridal Boutique around the corner.

DO NOT WASTE YOUR PRECIOUS TIME OR MONEY IN THIS HORRIBLE STORE!

Services Used: Dress & Attire

2.8/5.0
Emily, Wedding Date: 05/27/2018
Quality of Service: 1.0 Responsiveness: 5.0 Professionalism: 1.0 Value: 4.0 Flexibility: 3.0

I was really not terribly impressed with this place. The saleslady seemed impatient with us. My mom is a worrier and she can ask a LOT of questions, but frankly if we are paying you for a gown I think you can be responsive about those. But instead, the saleslady was dismissive of my mother and even outright ignored her when speaking at times. I was trying to joke and laugh with the women in the store, but they all just ignored me! It felt very awkward. We arrived after a LONG day of shopping and I was already tired, but their treatment of me made me more tired and cranky.

None of the dresses in the store worked for me. Nothing felt right and I was having a hard time explaining why. The saleswoman again just seemed very impatient with me and did not seem to care that I was having trouble. She made me feel guilty that I didn't like any of the dresses. I don't hold it against the store - I have something in mind and nothing felt "right" and I get that, its no ones fault - but they made me feel like there was something wrong with ME about it.

Services Used: Dress & Attire

5.0/5.0
angel, Wedding Date: 04/20/2018
Quality of Service: 5.0 Responsiveness: 5.0 Professionalism: 5.0 Value: 5.0 Flexibility: 5.0

Finding a dress was incredibly stressful. Until I walked in to Ellies. Grace helped capture what I was trying to explain I wanted, and she brought me beautiful choices to try. I found the perfect dress. The ladies who altered it worked a miracle, taking it ten sizes down for me. Grace helped me feel calm and confident with my choice. Thankyou so much Ellies. It was perfect.

Services Used: Dress & Attire

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