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11 Fairburn Dr Unit 7, Markham, ON L6G 0A4

Me and my husband had hired focus photography after we met at the bridal show. The staff was always very friendly and their studio is very professional. We had met with a lot of other vendors and we felt most comfortable with them. They were never pushy with us booking, and they were always willing to give us free wedding planning tips even before we had decided on them, it really felt like they cared about every issue we have. The most decisive moment that had assured we hired the right company came during our engagement session. During our engagement session, it had started pouring. Our photography, Andy, was willing to wait out the 2 hours until the rain stopped, for us to finish the shooting! We were so grateful of the team as even the front desk had called us the day before to inform that if we were unhappy with the shoot, we could always re-do our engagement session.Then came to our wedding day, the team arrived and they were professional throughout. The same day edit was breath-taking! We are very satisfied with the whole experience as they really do seem to go above and beyond to satisfy us, really calm us down and got us through a stressful periodthank you so much for your services, we are really happy.

5.0/5.0
Jessica, Wedding Date: 10/11/2015

53 Reviews

4.7/5.0
 
4.4/5.0
Steve, Wedding Date: 08/06/2016
Quality of Service: 4.0 Responsiveness: 4.0 Professionalism: 5.0 Value: 4.0 Flexibility: 5.0

We used Focus Productions for our wedding photobooth and it was a hit! We loved that they gave us the digital proofs as well as a photo guest book to always remember our guests! They were professional, super kind, and the attendant for our wedding even came up to us and asked if there was anyone else we wanted to get in the phootbooth before he shut down for the night! They even printed copies of our strips for those guests who forgot to paste them in our guest book several days later for us! The only issue we had was that during the wedding season, they were quite busy and not the most responsive by email, but when they did respond, they answered all of our questions! We would definitely recommend Focus and already did for our friend's wedding!

Services Used: Event Rentals

5.0/5.0
Niki, Wedding Date: 07/31/2016
Quality of Service: 5.0 Responsiveness: 5.0 Professionalism: 5.0 Value: 5.0 Flexibility: 5.0

We used focus for our photo booth at our wedding. Everyone had a great time, they loved getting their shots right away, and we loved looking back at all the pictures afterwards in the guestbook we received by the attendant!

Services Used: Photography, Event Rentals, Videography

1.6/5.0
User6188913, Wedding Date: 2+ years ago
Quality of Service: 1.0 Responsiveness: 1.0 Professionalism: 1.0 Value: 4.0 Flexibility: 1.0

Worst customer service ever. They never initiate any follow up emails. I had to email them back to make sure my 50% deposit wasn't just taken, remember to read the fine print in their contract. He had the audacity to ask me when my wedding was, which I replied, "this coming Saturday." I emailed them twice, no response. I went to their store front at 12pm on Saturday, they were not open. I called them twice but left 2 voice mails. I had to wait till 1:30 pm for him to arrive so I could proceed with the rest of the payment.

On the day of the wedding, their lighting system was faulty, they said I would most likely be able to use their new projector... but it never made it in time. I'm still waiting for my uploaded pictures on Facebook that they promised... it's been 10 days and counting. Still nothing. I sent them a follow up email two days ago. I have not heard back from them yet.

Pros: The one who operated the photobooth (Jason) was extremely courteous, he set up the photobooth at 7pm as promised, the backdrop is good, they make enough prints for every person inside the booth

Cons: the lighting was terrible, the print quality is terrible, their photo frames were so bad (I had to initiate an email asking about the photo frames too, Lee came back with the samples just 3 days before my wedding), we ended up making our own frame, the props were of decent quality but incomplete (some broken before usage, some missing from our trial), the guy who was late for the store (Lee) has terrible manners and makes endless excuses.

I highly DO NOT recommend this photography company. It's not worth the $100 -$150 discount in comparison to other photobooths. Your wedding day is going to be stressful as it is, do not let them burden you more.

Services Used: Event Rentals

5.0/5.0
Kylie, Wedding Date: 02/06/2016
Quality of Service: 5.0 Responsiveness: 5.0 Professionalism: 5.0 Value: 5.0 Flexibility: 5.0

We hired focusbooth for our friend's event, and focus production for our wedding.
They were really easy to work with and very flexible.
Will recommend!

Services Used: Photography, Videography