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el PRADO (formerly known as Garden Court Hotel) Reviews

el PRADO (formerly known as Garden Court Hotel)

el PRADO (formerly known as Garden Court Hotel)

Palo Alto, CA
4.8 out of 5 rating, 34 Reviews
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Reviews

4.8 out of 5 rating
34 Reviews
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    4.8 out of 5 rating
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    4.8 out of 5 rating
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    4.8 out of 5 rating
97% Recommended by couples

Awards

34
WeddingWire Couples' Choice Awards 2012 Winner
WeddingWire Couples' Choice Awards 2011 Winner
WeddingWire Couples' Choice Awards 2010 Winner
WeddingWire Couples' Choice Awards 2009 Winner
  • Andrew
    Andrew H. Sent on 11/14/2023
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    Fantastic experience so far!

    Jesse, the events director at el PRADO, is exceptionally diligent, responsive, organized, and kind! We are only at the early stages of wedding planning (we'll update this review later), but we wanted to write a review just to emphasize how meaningful it is to us to have someone like Jesse on our team. We've learned that the role of the events lead at one's wedding venue is critical from the very beginning – Jesse never made us feel rushed during our walk-through, sent a simple sample quote in a clean and easy to adjust Excel sheet so we could estimate costs quickly, compartmentalized the steps of venue planning so we could focus on what matters at the initial contract stage, and was flexible with us to ensure we had everything we needed.
  • Angela
    Angela Sent on 07/24/2023
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    Simply the Best

    El Prado Hotel is absolutely beautiful. We were set on an outdoor wedding from the beginning of our engagement- thinking that was the only way to include our dogs in the ceremony.. but I was wrong. El Prado is hugely dog-friendly! To be honest, my then-fiance didn't even want to look at el prado it wasn't what we originally envisioned for our day but once we stepped on the property and saw how beautiful the hotel was- the small, intimate vibe, the aesthetics, the colors, the choices in furniture and everything- we just fell in love with the venue. Our original plan was to get married in March (off-season.. cheaper) but we learned that el prado doesn't have different prices for different months or days of the week! WHAT?! We were soo excited to hear that! They only have a minimum food & beverage cost. SOLD. We get a beautiful venue, in July, on a Saturday evening for nothing extra.

    The team at el Prado, especially Jesse, were our heroes! Jesse answers all emails quickly, promptly, and with humor. He went above and beyond ensuring our wedding day went smoothly- coordinating with all the vendors, and making sure the things I prepared are placed and prepped in the correct areas. Our guests were so impressed by the service of everyone. And these family members go to A LOT of weddings and they help out at pretty much all of them so it's with HIGH praise when they were impressed with the level of service and competencies of everyone at el prado.

    It's not the cheapest out there but I'd pay for quality and the peace of mind that everyone is working to ensure we have the best day possible. And it was absolutely perfect. I mean don't all brides and grooms think their day is perfect? But ours was perfect, not just to us but to so many of our guests who came gushing about our day. Some even said it was better than their own wedding. *beams* it's everyone working together to make our vision come to life.
  • Mayene
    Mayene Sent on 03/14/2023
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    el PRADO as a wedding venue is an absolute dream!

    We found el PRADO Hotel through WeddingWire in the summer of 2021 when we first got engaged; they were going through a remodeling and let us stop by for a quick tour even before they were reopened. We had already toured other wedding venues but we were pretty impressed by the layout of the boutique hotel and fell in love with the architecture and all the little cute nooks that we knew would be absolutely fantastic for photographs. When they had a soft reopening later that year in the fall, we visited again for another tour just to see how things had been updated and heard about all the plans.

    The Director of Events, Jesse Bresnahan, has been such a key player in our decision to book our wedding at el PRADO. el PRADO was probably the 6th or 7th venue we had toured and we hadn’t really been to one that we really walked in and felt comfortable saying yes to right away. el PRADO was exactly that. The combination of a super sweet staff and lovely setup and environment of the hotel even before setting up any wedding decor really vibed with us. We were pretty set on booking el PRADO after visiting a couple times and speaking with Jesse. Jesse has been extremely patient with our millions of questions (we have email threads of 40-50+ emails back and forth with him about wedding planning), is always professional about everything, was such a positive force during our planning, and guided us through a lot of decisions we had to make for our wedding.

    We were able to start drafting a contract for our wedding to book our date (well in advance) by December 2021 and just had to wait on a couple things before signing it, but Jesse made sure that all of our concerns and questions were addressed and worked with us over email and phone calls to get our contract just how we needed it; we booked el PRADO 12 months in advance of our wedding and felt so comfortable and excited about our decision!

    Sarah Rennert also started helping us with rooming blocks and wedding planning questions mid-2022 in the midst of all of our planning. Both her and Jesse were just phenomenal pillars of support for us. It was so great to meet her on our wedding weekend and she helped us get what we needed whenever we needed it.

    el PRADO as a wedding venue is an absolute dream! The entire staff was extremely hospitable, everyone we encountered was so warm and welcoming and always put a smile on our faces. They let us set up for our wedding ahead of time (we did a lot of DIY decor since our wedding was so specifically themed to a particular video game) and went above and beyond for us from setting up some decor day of for us, plating our dessert donuts (which we were totally just planning to have in the boxes they came in with labels from our vendor), cleaning up our room (the bridal party got ready and made an absolute mess in the Penthouse and by the night of the wedding they had cleaned up the bedroom area and sprinkled a bunch of rose petals on the bed and in the shape of a heart!), and helping us clean up and pack things away after the reception ended.

    Jesse kept checking in on me and my partner whatever floor we were on (1st floor lobby/reception, 2nd floor bar area or Biblioteca, 4th floor Penthouse, etc.), made sure we were fed and hydrated, and kept the event going and kept us aware of timing (when to come down for the processional, when to get ready for the reception grand entrance, when do start going around making toasts at all the tables, etc.). Seriously could not have appreciated him more!

    During and after our wedding, our guests were just gushing about the venue, staff, and food. We’ve heard from multiple guests that the food for dinner was some of the best, if not the best, food they’d had at a wedding, and they loved how the venue looked!

    We had our rehearsal dinner, wedding, and weekend stay at the hotel. If we ever need to hold another big event for whatever reason, we would definitely do it at el PRADO, and we’d absolutely try to find a reason (perhaps an anniversary) to stay at el PRADO again. The Penthouse is gorgeous with its outdoor patio (where we did our first look photos) and has such a lovely bathroom with a rainfall showerhead and a deep soaking tub.

    After we booked for our wedding, they opened a Tapas Bar on the 2nd floor and we visited frequently in the months leading up to our wedding. The drinks and bites available daily are delicious!

    Highly recommend el PRADO as a place to check out, have an event, do a weekend getaway, grab some drinks, or all of the above! Literally cannot stop thinking about everything, it was everything we could’ve asked for and more!
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  • J
    Juliet Sent on 11/11/2019
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    Winter Wedding at the Garden Court Hotel-AMAZING!

    I absolutely LOVED my experience with the Garden Court Hotel. Jesse Bresnahan, who was our Event Manager, was AMAZING and perhaps a big reason why our wedding was so great. Planning a wedding, as most will figure out soon enough, is extremely stressful, but with Jesse's help, I couldn't be at more ease. He was super responsive, gave tons of details when needed, and had a "can do" attitude for everything. Of course I loved the actual setting, food, and general service at the Garden Court, but I don't think I would have had such a great time planning my wedding if it weren't for Jesse. As an added bonus to the Garden Court, they give you a 5 day stay at a sister hotel in one of their locations in Spain for your honeymoon (which you have a year to use)...unheard of! They also help set it all up for you, so just one less thing to stress about. My husband and I went to Barcelona and of course, it was a trip to remember. Thank you Jesse and Garden Court team for making our wedding what we wanted and more!
  • Amber
    Amber D. Sent on 01/29/2020
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    Best. Wedding. Ever.

    Wonderful venue, incredible staff. Delicious food, professional execution. Everything was stinky and Juli Calderon was an absolute dream. Thank you for helping us celebrate the beginning of our marriage with a bang!
  • Erica
    Erica Sent on 11/05/2019
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    An Amazing Wedding Reception Experience

    Words can not describe how appreciative I am of Jesse! He was our point of contact throughout of wedding planning process when we selected to host our reception at the Garden Court. Jesse was great in providing us feedback on our plans and making spot on suggestions to make sure everything went off without a hitch.

    If you are planning a wedding reception, I highly recommend doing it here - not only is the food amazing (I was getting compliments all night), but the Terrace room on the 2nd floor is absolutely lovely - the beautiful dome windows and private balcony are just perfect for family and friends to take a breather and go outside to chat and get some air during the festivities.

    There are also so many amazing perks with hosting a wedding here - among those complimentary stay in one of their lovely suites and also complimentary stay at one of the sister hotels in Spain for 5 nights. I was really touched when we entered our suite at the end of the night and saw rose petals trailing to the bedroom and decorating the bed in the shape of a heart. Everyone I interacted with from the Garden Court was so amazingly sweet and helpful and I received endless compliments on the venue and food.
  • P
    Patty Sent on 10/11/2018
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    We had our wedding at the Garden Court Hotel about a month ago and we could not have been happier. We received sooo many compliments about the elegance of the location. Our guests still tell us that the food was AMAZING and it was the best food they've had at a wedding. Seriously! Jesse, the venue's representative, was amazing to work with. A really great guy! He was super accommodating with our requests including working with us to bring in our favorite wine for the reception. He worked with us on getting a room for the groom to get ready in, the day of the wedding. We can't stop gushing about how absolutely beautiful the location was and just how it was all absolutely perfect. Even after the wedding, Jesse and the team were very responsive in helping us book our complimentary honeymoon in Spain (5 free nights in sister hotels in Spain, woohoo!) that comes with having your wedding with them. Thank you Jesse and the Garden Court Hotel.
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    Catherine Sent on 06/23/2015
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    FABULOUS ROMANTIC .....A WONDER GROUP OF PEOPLE TO DO BUSNISS WITH......WILL USE THEM IN THE FUTURE
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    Henry Sent on 06/22/2015
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    My wife and I recently got married at this hotel in June, 2015. We hosted a mid-sized (about 70 people) wedding ceremony and reception. To make it short, we had a highly positive experience working with Garden Court Hotel. Kelly was our event manager. From the beginning of the planning to the actual wedding date, our impression of Kelly was professional, experienced, friendly, and meticulous. She worked with us very efficiently to get all the details right. Often times she made great suggestions which we took and ultimately made the event felt more complete to us. On the wedding date, pretty much all the important things went as planned and we were able to relax and enjoy as much as we could, thanks to the organized efforts of GCH. We were happy with our decision to go with this venue and would recommend it to our friends. Garden Court Hotel is an exceptional venue with excellent service for a very reasonable price.
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    Esther Sent on 11/07/2014
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    We had our rehearsal dinner at the Garden Court and had our close family and bridal party stay at the hotel as well. The property itself is beautiful, all of the rooms were luxuriously appointed, many with balconies overlooking their lovely courtyard. The dining room for our dinner had a balcony where we placed our bar, and they decorated the table tops with the linens of our choice and fresh flowers (which we had not ordered - that was a pleasant surprise). The staff was incredibly professional, from the front desk to the waiters, bartender, cleaning staff - and most of all the coordinator Kelly, who took care of us from beginning to end. Their menu options for the dinner were much more unique than what we expected from a caterer, they have a great wine list, and everything turned out delicious (we got lots of compliments from our guests). They were also very accommodating of guests with special dietary needs and even a last-minute addition. They also upgraded our room and surprised us with a heart made of rose petals outside our door on our wedding night. So many nice touches like that made it an absolute pleasure to work with them.
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    Danielle Sent on 02/14/2013
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    Super friendly staff and the wedding of our dreams. Also, the free 7 night stay at a sister hotel in Spain was delightful! Highly recommend this venue.
  • K
    Kate Sent on 09/30/2011
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    THE most amazing place to celebrate your wedding! The location, layout, planning process, service, and location are unbeatable. This hotel has expert staff to help you with every detail- and can be very creative if you are on a budget. I would do my wedding again a million times at The Garden Court Hotel!
  • Y
    Yvette Sent on 10/05/2011
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    You will love this place!
    The pictures will come out picture perfect. You will look like you've wed in some where in Europe. Their beautiful building will enhance your picture quality. All my friends, colleagues and families loved our wedding picture. They were surprised to find out it's Palo Alto, CA!
    You will have the most responsible and professional people for your wedding.
    I highly recommanded for you to try their lobby reception.
    You willl not only will meet their charming event managers but you will get to try their award winning food and wine selection.
    The menu and wine selection changes every week and you can request the food you like in advance. And you will have the most helpful attentive server you will ever meet "Victor"! All other servers and managers doing their best for smooth operation and serve your guests, Victor will make sure you get treated well. He will take good care of you.
    And your event managers are available by phone or email. They will work with you and will do all their best to make your day the happiest day of your life.
    They sure did for mind! Thank you Kelly ( who left GCH), Jesse, Jennifer and Vitor! Million thanks!!
  • J
    Julie Sent on 12/19/2009
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    Kelly, the event manager at Garden Court Hotel, was wonderful to work with. She was always prompt and extremely thorough and helpful. Her responsiveness was impressive and she helped the wedding day run smoothly. Thank you SO MUCH KELLY! You were awesome and we were so lucky to have worked with you!

    Not only was the venue beautiful and the perfect spot for our intimate reception, but the quality of service provided at the Garden Court Hotel was impeccable and outstanding. From the day we arrived at the hotel for the wedding weekend until the very last hour of our stay, we were very well taken care of and the service was truly sincere and above and beyond anything we have ever experienced at a hotel. We felt like the entire staff in the hotel knew who we were and made sure we were comfortable and happy.

    Thank you, Garden Court Hotel, for truly exceeding our expectations and providing not only a beautiful venue for our wedding but great service to us and all of our guests!!
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    Liza Sent on 11/13/2009
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    the Garden Court Hotel venue, staff, professional planners and wedding coordinators are a total solution of highly skilled professionals who take real ownership of one of a bride and groom's most memorable life moments.

    From "Where do I begin?" to running the gauntlet of roses ro your get-away limo, Garden Court is fabulous.
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    Yachen Sent on 11/12/2009
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    We loved working with Kelly (the event manager), she was very friendly and professional, responded to all of our questions and concerns in a timely manner. She went over the colors of the linens in details with us, and the menu options. I really appreciated her patience and positive attitude. Great venue, great staff, great food :)
  • S
    Sylvia Sent on 07/20/2009
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    I just had my wedding at the Garden Court Hotel and I could not have wished for a better day or location. I had one month to plan my wedding so you can imagine the pressure and the work that I was up against. However, through it all I never felt stressed or overwhelmed when planning my wedding.
    Kelly Tsutsumi was such a gem and was amazing in our planning process. She was so accomidating and was on the ball with everything. Always answering my endless questions and making sure we did not go over budget. No detail was over looked and she was there every step of the way making sure our wedding went smoothly and the way we wanted.
    We had our ceremony and reception at the Garden Court Hotel and the way the staff accomidated our guest while setting the room up was ideal. Our guest never felt like they were being pushed around. Everyone was relaxed, comfortable and most importantly happy.
    The banquet manager (shoot forgot his name) did a fab job in running the show. Asking about the speeches, the dances and the cake cutting. Kept us on track which was needed!! He always made sure everything was ok and if he could do anything more for us.
    The staff was so friendly and accomidating to all our guests!
    Our guest are still talking about our wedding and how perfect the venue was. My husband and I could not be happier! I would HIGHLY recommend you having your wedding at the Garden Cout Hotel!
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    Dahl M. Sent on 07/18/2009
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    Kelly Tsutsumi was such a wonderful Events/Banquets Manager to work with. She was very professional and knew how to manage a bride and groom's worries and stresses. She had a calm presence about helped me relax and feel confident as we progressed to our wedding week/day.

    The staff from the concierge, waiters, down to the valet and maintenance associates provided exceptional service, no matter what time of the day it was.

    Truly, a class A venue, apart from the Italian/Tuscan charm of this hotel, our guests shared that the cuisine/food we served was one of the best they have ever had.

  • V
    Vicki Sent on 07/22/2009
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    We would HIGHLY Recommend the Garden Court. The food was exceptional, as was the service and staff. It was all perfect, and we couldn't have ask for anything better. We have had so many compliments on how perfect everything was!
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    Stephanie Sent on 01/28/2009
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    The event manager, Kelly, was more than helpful when it came to suggestions and flexibility when it came to using the Garden Court Hotel for my ceremony and reception. She understood the vision of what i wanted in a ceremony and reception and delivered! I would, and have, HIGHLY recommended using this hotel for special occasions such as your wedding to many friends and family! 5 stars all the way for the Garden Court Hotel and the event manager, Kelly!
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    Monica Sent on 11/04/2008
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    We were extremely happy with the Garden Court Hotel. You want your wedding day to be special and thanks to everyone that was involved in making that happen for us our "special" day was truly spectacular!
  • Bella Tracy
    Bella T. Sent on 01/08/2013
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    What a wonderful location, and the service was impeccable. We were married here in November 2012. Our wedding coordinator was Sandy, and she did a great job keeping us together during a mad weekend of wonderful wedding activities! I appreciated her ability to listen, think though our plans with us, advise us on ideas about our ceremony and keeping me calm when we were running late! The photographer was patient and thorough, Reverend Walter was the kind of guy you'd go to church to hear and the whole event was heralded by friends and family as one of the best weddings they had ever attended. We loved it! Thank you Garden Court Hotel and him staff!
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    Nikki Sent on 07/14/2009
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    This was the most amazing Venue! Not only was it beautiful, but the services were amazing! Every Wednesday from 5-7 they have free food and wine tastings to help you chose what you want for your reception, they give you a free nights stay on your wedding day and 7 nights free at one of their international hotels to use within the 1st year of your marriage too.

    Our Reception coordinator was amazing and always very helpful even after my 300 questions. We really don't have enough great things to say about our reception and the Garden Court Hotel!
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    Tracy Sent on 11/05/2008
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    Garden Court Hotel was exceptional for our wedding reception. The venue was beautiful, the staff responsive and professional, the food exceptional.
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    Stephanie Sent on 11/04/2008
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    We were not sure what to expect when we walked into the Garden Court Hotel. We were pleasantly surprised by the warm welcomes and attentive service. We spent many Wednesdays enjoying samples from their catering menu and getting to know the staff. By the time our wedding date rolled around we felt like family at the hotel and this care and attention to detail made the day unforgettable.
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