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I have plenty of bridal shops in my area but I traveled over an hour to shop at Giggi's bridal because my sister had such a great experience there. The atmosphere was so nice and the service we received was lovely. Giggi carries beautiful gowns and any bride is sure to find something she loves. One of the women that works there, Phoua is also delightful and she actually gave me a recommendation to shop at Soma for bras that changed my life (I was having trouble finding my size)!

5.0/5.0
Katie, Wedding Date: 08/06/2016

About

Giggi formed her bridal and Tuxedo boutique in Hudson, MA since 2009. Giggi’s has become a staple in the metro west area for brides, grooms, mothers, and bridal parties. We offer one to one attention in a Professional, relaxing and elegant atmosphere.

You will find an array of Formalwear - from wedding gowns, Tuxedos, Mothers, Bridesmaids, Flower girl and of course we can not forget all your accessories to complete your look… 

Congratulations on your special occasion, 

Fondly,

Giggi and Mr. G

Details

Dress & Attire - Frequently Asked Questions
Who do you provide services for?
Bride, Bridesmaids, Father of the Bride, Father of the Groom, Flower Girls, Groom, Groomsmen, Mother of the Bride, Mother of the Groom, Ring Bearers
Which of the following items do you offer?
Garters, Hair Accessories, Jewelry, Shoes, Veils
Business Info
What types of events do you service?
Proms, Sweet 16s

25 Reviews

4.3/5.0
 
0.5/5.0
Brandy, Wedding Date: 06/02/2018
Quality of Service: 0.5 Responsiveness: 0.5 Professionalism: 0.5 Value: 0.5 Flexibility: 0.5

I tried on a few dresses here and the consultant was wonderful, however, Gigi herself walked by a couple of times and instead of making me feel welcome or saying hello, she interjected with comments, stated in a way as if I was a bother. The first interjection as she walked by wasn't "hello" or even a "how are you". I had just gotten into the first gown and my little sister was excited for me... taking a picture. There were no pleasantries. "No photos in our sample dresses" is what she said, coldly. My little sister who is only 23 felt as if she had done something horrible and looked defeated. I continued to try gowns on and when I thought I had found THE Dress Gigi turned to my consultant after walking through again to say "We don't give out style numbers!". I hadn't even ASKED for a style number. I was extremely put off by this and instead of coming back for the dress I decided to shop elsewhere. Instead of feeling excited and special, I was made to feel like just a number and looked down upon because I was merely looking at gowns that were discounted (to see if I wanted to possibly purchase TWO gowns!). Instead I decided to take my business elsewhere where I found a beautiful gown triple the cost of what I was looking for. Why? Because customer service goes a long way.... treat me like I'm just a number and I'll be sure to tell potential clients of my experience. The place I ended up getting my dress made me feel wonderful and actually showed me that they cared about how I felt. You never know someone's story unless you ask. If Gigi had shown one ounce of compassion or interest she would have come to find out that my sister and I had lost our mother at a young age and that I wanted just a little compassion and help finding my dress instead of being barked at. This is a special moment in a young woman's life and I think you should be treated as part of the family in these important moments. You won't get that here.

Services Used: Dress & Attire

0.5/5.0
Diahann, Wedding Date: 10/15/2017
Quality of Service: 0.5 Responsiveness: 0.5 Professionalism: 0.5 Value: 0.5 Flexibility: 0.5

I should have walked out and gone else where when the consultant didn't even acknowledge my mother in law and future sister in law. Not very personalble or warm people! Only thing they care about is getting your money and not getting the carpet dirty with street shoes lol. I went here because gigi advertised specializing in plus sized gowns. Well I went to one of her trunk shows and found a gown , not my dream gown but they claimed they could make it into one by adding sleeves which I wanted . I know alterations are expensive but her prices are ridiculous! I would have never bought that gown if I had known what it would end up costing me! Oh and another thing is she sized me completely wrong making the alterations more difficult and then later making some comment to my mother in law which she told me gigi said "that I must of gained weight"...I don't think so lady! You wrote down the sample size fit great which it did NOT and you ordered the same size !! I don't know if your blind but it didn't zip up when I tried the sample on so.... No I did not gain weight ! I think that's your scam in making more money on naive brides who put there trust in you. I really should have spoke up and said something then but I figured they are the professionals they know what they are doing. Ha I was wrong . This place stressed me out completely having to go back about 7 times for alterations and I live in New Hampshire not not to mention not getting my dress until 5 days before my wedding. I do not recommend this place and I will probably end up getting a call over this review but the truth hurts sometimes and I was not happy with my dress on my wedding day ! Thank you

Services Used: Dress & Attire

2.4/5.0
Jillian, Wedding Date: 10/07/2017
Quality of Service: 3.0 Responsiveness: 1.0 Professionalism: 3.0 Value: 3.0 Flexibility: 2.0

Had a wonderful experience shopping for my wedding dress with my mother and grandmother. Found it on my first time trying on wedding dresses. Dawn was wonderful and took all my thoughts and ideas into consideration. I am giving Giggi's a low rating because of their communication. It took 1 year to get my dress in when I was originally quoted 6-9 months. I did not contact the salon to see when my dress would be in until the 9 month mark - when I called the staff were unable to give me specifics on when my dress would come in or where it was in the process. They did not return calls and when I was given information about where my dress was it was often wrong. I wish the staff and Giggi were more open with me about what took so long and communicated to me that the process was going to take longer instead of me having to hunt them down. I did not have my dress altered with them because of the lack of communication.

Services Used: Dress & Attire

0.5/5.0
Deb, Wedding Date: 09/10/2017
Quality of Service: 0.5 Responsiveness: 0.5 Professionalism: 0.5 Value: 0.5 Flexibility: 0.5

I just wrote a negative review about this business that went into much detail. After being ignored as a customer for 6 months...I finally got noticed! To the person who contacted me, I want you to know that I have every right to post a negative review. However, I am going to be fair and take it down but hoping that my message was understood. To Gigi and her staff...,Do you understand that my complaint was not uncommon to what has been written by other customers? The advice that I can give you all is that a friendl greeting, kind word, compassion,patience, warm conversation and a big smile can make the biggest difference in the world!
My review: Until Gigi's change the way they treat their customers, I will not recommend shopping at this establishment.

Services Used: Dress & Attire

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