Hilton Santa Clara Reviews

Reviews

Awards

17

+4 User photos

• Elizabeth Sent on 01/30/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Excellent service!!

  We had our wedding at the Hilton Santa Clara in mid December 2018 and were very pleased with the overall experience. The venue itself was exactly what we were looking for in terms of great food, atmosphere, and service. Both Ankita and Michele were attentive and helpful during the planning process. They were flexible in accommodating our needs. Their staff were amazing and made our wedding day seamless. We received nothing but compliments from family and friends that attended. Perfect place for our reception. We highly recommend the place.

  We had our wedding at the Hilton Santa Clara in mid December 2018 and were very pleased with the overall experience. The venue itself was exactly what we were looking for in terms of great food, atmosphere, and service. Both Ankita and Michele were attentive and helpful during the planning process. They were flexible in accommodating our needs. Their staff were amazing and made our wedding day seamless. We received nothing but compliments from family and friends that attended. Perfect place for our reception. We highly recommend the place.
• Madonna S. Sent on 11/02/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Satisfied customer

  Wedding reception was great except for the feedback we got from some guests that there was a long line for the bar during cocktail hour coz there was only 1 bartender. Keeping that aside, everything went great. Ankita was great in coordinating with us during the planning and responded to calls and emails promptly. She was there on the day of and had kept some of the stuff we accidentally left behind after. Staff were very professional and respectful. Perfect place for our reception. We highly recommend the place.

  Wedding reception was great except for the feedback we got from some guests that there was a long line for the bar during cocktail hour coz there was only 1 bartender. Keeping that aside, everything went great. Ankita was great in coordinating with us during the planning and responded to calls and emails promptly. She was there on the day of and had kept some of the stuff we accidentally left behind after. Staff were very professional and respectful. Perfect place for our reception. We highly recommend the place.
• Emmy Sent on 09/05/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Excellent service, I couldn’t ask more,

  Excellent service, I couldn’t ask more,
Are you interested?
Send a message
• Karena Sent on 04/28/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Our planning could not have been easier with the Hilton team. We were extremely overjoyed with all their services and everybody complemented the organization of the hotel. We asked for certain items leading up to the day and after and was happy to see the help from everybody on staff. The initial meeting with Hilton was easy and everything felt doable. Everything from there was manageable. (I was in Phoenix, AZ planning the whole wedding!) The tasting was intimate and the chef made amazing food. The bridal suite was big and open! The bell hops were helpful to everyone! I chose all my vendors and Hilton made it work with all of them. I worked with local businesses: Estonami Flowers (Esther Gobok), Jen's cakes, and Rocking Entertainment (with lights) -DJ Warda (Sacramento,CA), Motionscope Bay Area Videography, and Tony Pham Photography.
  (I'm sorry I don't have any pictures of the actual venue but, it was beautiful!
  I would highly recommend Hilton Santa Clara to anyone planning their most important day in the Silicon Valley!

  Our planning could not have been easier with the Hilton team. We were extremely overjoyed with all their services and everybody complemented the organization of the hotel. We asked for certain items leading up to the day and after and was happy to see the help from everybody on staff. The initial meeting with Hilton was easy and everything felt doable. Everything from there was manageable. (I was in Phoenix, AZ planning the whole wedding!) The tasting was intimate and the chef made amazing food. The bridal suite was big and open! The bell hops were helpful to everyone! I chose all my vendors and Hilton made it work with all of them. I worked with local businesses: Estonami Flowers (Esther Gobok), Jen's cakes, and Rocking Entertainment (with lights) -DJ Warda (Sacramento,CA), Motionscope Bay Area Videography, and Tony Pham Photography.
  (I'm sorry I don't have any pictures of the actual venue but, it was beautiful!
  I would highly recommend Hilton Santa Clara to anyone planning their most important day in the Silicon Valley!
• Ngoc Sent on 04/28/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Good experience. The location is good and service is great.

  Good experience. The location is good and service is great.
• Elizabeth Sent on 11/27/2009
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Nele is the event coordinator that I worked with at the hilton and she was the BEST! She made planning the wedding easy and fun! The meal portions were HUGE, bigger than any wedding that I have ever been to, and they tasted fabulous! The room turned out more beautiful than I expected and everything ran smoothly. Things were right on time! The bridal suite was huge and included in the cost of the venue. We were able to get the bridal suite early so the girls could get ready there. This vendor was one of the reasons my wedding turned out to be perfect! I had no stress because I knew everything was being handled by a professional. HIGHLY RECOMMENDED!!!

  Nele is the event coordinator that I worked with at the hilton and she was the BEST! She made planning the wedding easy and fun! The meal portions were HUGE, bigger than any wedding that I have ever been to, and they tasted fabulous! The room turned out more beautiful than I expected and everything ran smoothly. Things were right on time! The bridal suite was huge and included in the cost of the venue. We were able to get the bridal suite early so the girls could get ready there. This vendor was one of the reasons my wedding turned out to be perfect! I had no stress because I knew everything was being handled by a professional. HIGHLY RECOMMENDED!!!
• Sumeet Sent on 06/18/2018
  4.9 out of 5 rating

  4.9
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Ankita was great in assisting our wedding reception. Highly recommend the Hilton Santa Clara for any reception.

  Ankita was great in assisting our wedding reception. Highly recommend the Hilton Santa Clara for any reception.

  Hilton Santa Clara's reply:

  Hi Sumeet,
  
  Thank you so much for the feedback, we really appreciate.
• Kanchi B. Sent on 02/03/2020
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Wonderful Experience

  We were so thankful to have found Hilton Santa Clara for our wedding celebrations. We had our mehndi/sangeet and our Hindu wedding at the hotel in August 2019. The location, quality and value were exactly what we needed for our wedding weekend. Both events went perfectly because of Ankita's great communication and professionalism. She was willing to work with all of our vendors and help craft a wonderful experience for us and our guests. For our wedding, we had to flip the room from a wedding procession to seated dinner, which was easy for Hilton to accommodate. Delilah assisted us and our guests find the appropriate accommodations so everyone was comfortable and able to get hotel rooms despite it being a packed weekend for the hotel. We are truly grateful for their help and recommend Hilton Santa Clara to others-- thank you so much!!

  We were so thankful to have found Hilton Santa Clara for our wedding celebrations. We had our mehndi/sangeet and our Hindu wedding at the hotel in August 2019. The location, quality and value were exactly what we needed for our wedding weekend. Both events went perfectly because of Ankita's great communication and professionalism. She was willing to work with all of our vendors and help craft a wonderful experience for us and our guests. For our wedding, we had to flip the room from a wedding procession to seated dinner, which was easy for Hilton to accommodate. Delilah assisted us and our guests find the appropriate accommodations so everyone was comfortable and able to get hotel rooms despite it being a packed weekend for the hotel. We are truly grateful for their help and recommend Hilton Santa Clara to others-- thank you so much!!

  • +2 photos
• Nigest Sent on 09/01/2018
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Ankita was a God sent to us accomodating our requests, being there to monitor all are goong well. She is Amazing.

  Ankita was a God sent to us accomodating our requests, being there to monitor all are goong well. She is Amazing.
• Thomas Sent on 08/09/2018
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5.0 out of 5 rating
    5.0

  Double check and make sure its the right size for you. I had confirmed 141 guests and 133 were present. 14 tables at 10 per table, that is with the dance floor. You may place more on the table probably at 12 max but it would not be comfortable. Be sure to check out the menu as well if it is something to your liking. FYI buffet style set up is within the shared lobby. I hired Fine Linen Creations to set up a wonderful looking divider from the floor to the ceiling to have some privacy for my guests.

  Double check and make sure its the right size for you. I had confirmed 141 guests and 133 were present. 14 tables at 10 per table, that is with the dance floor. You may place more on the table probably at 12 max but it would not be comfortable. Be sure to check out the menu as well if it is something to your liking. FYI buffet style set up is within the shared lobby. I hired Fine Linen Creations to set up a wonderful looking divider from the floor to the ceiling to have some privacy for my guests.
• Lorace Sent on 03/24/2017
  4.8 out of 5 rating

  4.8
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Venue
  The Sierra Ballroom itself doesn’t look very large, but it fit our 125 guests comfortably. The walls are neutral color, so you can transform the room anyway you want. Cocktail hour took place in the lobby and they sectioned off our area so that no wedding crashers could get in. Near the ballroom is a small room called the Yosemite Room. I used this room for myself, the bridesmaids and mothers to get our hair and make-up (H&MU) done. I had three H&MU artists to work on 12 girls, so I needed a large room for everyone to fit comfortably. The Yosemite Room was perfect for this! There was even enough room for breakfast food, items we needed for the reception, and storing equipment for vendors. It’s right next to the reception hall, so fast and easy access to retrieve items.
  
  Wedding Specialist
  Kaitlan was our wedding specialist and she was great! For most of our engagement, we were working with another specialist, but she left for another opportunity, but Kaitlan picked up from where she left off really easily. Kaitlan coordinated with the vendors on the day of and she also helped us setup the centerpieces for the cocktail hour, our guestbook table with photos, favors and name cards for each place setting. She even helped us line up the wedding party for our grand entrance into the reception hall.
  
  Food
  I may be biased but the hors d'oevres and entrees served at our wedding were the best wedding day food we’ve ever tasted. Guests came up to us and told us how great the food was. The presentation of the entrees was above average. The chef and staff are very accommodating and you can customize the meals to your liking. We asked our chef to transform the Caesar salad into something more creative and he made a bird nest like bowl out of parmesan cheese with the salad in it! My husband doesn’t have full function of his right hand, so the chefs were happy to pre-cut his prime rib for the wedding day.

  Venue
  The Sierra Ballroom itself doesn’t look very large, but it fit our 125 guests comfortably. The walls are neutral color, so you can transform the room anyway you want. Cocktail hour took place in the lobby and they sectioned off our area so that no wedding crashers could get in. Near the ballroom is a small room called the Yosemite Room. I used this room for myself, the bridesmaids and mothers to get our hair and make-up (H&MU) done. I had three H&MU artists to work on 12 girls, so I needed a large room for everyone to fit comfortably. The Yosemite Room was perfect for this! There was even enough room for breakfast food, items we needed for the reception, and storing equipment for vendors. It’s right next to the reception hall, so fast and easy access to retrieve items.
  
  Wedding Specialist
  Kaitlan was our wedding specialist and she was great! For most of our engagement, we were working with another specialist, but she left for another opportunity, but Kaitlan picked up from where she left off really easily. Kaitlan coordinated with the vendors on the day of and she also helped us setup the centerpieces for the cocktail hour, our guestbook table with photos, favors and name cards for each place setting. She even helped us line up the wedding party for our grand entrance into the reception hall.
  
  Food
  I may be biased but the hors d'oevres and entrees served at our wedding were the best wedding day food we’ve ever tasted. Guests came up to us and told us how great the food was. The presentation of the entrees was above average. The chef and staff are very accommodating and you can customize the meals to your liking. We asked our chef to transform the Caesar salad into something more creative and he made a bird nest like bowl out of parmesan cheese with the salad in it! My husband doesn’t have full function of his right hand, so the chefs were happy to pre-cut his prime rib for the wedding day.
• Joan Sent on 03/22/2017
  4.8 out of 5 rating

  4.8
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    4.5 out of 5 rating
    4.5
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  If you are looking for a nice hotel, great wedding package & good customer service this hotel is worth considering.
  the location is convenient, free parking is a plus, excellent customer service & reasonable wedding packages. They also extend special room rates for wedding guests.

  If you are looking for a nice hotel, great wedding package & good customer service this hotel is worth considering.
  the location is convenient, free parking is a plus, excellent customer service & reasonable wedding packages. They also extend special room rates for wedding guests.
• Jing Sent on 08/12/2018
  4.7 out of 5 rating

  4.7
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5.0 out of 5 rating
    5.0

  We had a wonderful experience with Hilton! We loved the people whom we worked with, and they were very flexible in accommodating our needs.

  We had a wonderful experience with Hilton! We loved the people whom we worked with, and they were very flexible in accommodating our needs.
• Jasmine Sent on 03/05/2012
  4.6 out of 5 rating

  4.6
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  the hilton santa clara was an awesome choice for our wedding reception!
  
  we had a few bumps in the road (we had a change of coordinators about 6 months prior to the wedding date, we had to ask a few favors to get hotel rooms for our guests and bridal party members, asked for a second menu tasting), but when the day of the wedding came, everything was perfect!
  
  closer to the wedding date we worked with angela, who was absolutely wonderful. she made sure all my random questions were answered, either to me personally or to my wedding coordinator, and worked with us when we had last minute change of details. i truly enjoyed working with her!
  
  the venue itself was lovely! the hotel was hosting two events on our wedding weekend, a birthday party and our wedding. the ballrooms were far enough away that we barely noticed they were there. our guests kept saying how lovely everything was set up and how friendly the staff was.
  
  the hotel was also able to give us a very reasonable discounted rate for our guests if they chose to stay overnight.
  
  can't wait to stop by again and take advantage of our free anniversary weekend stay!

  the hilton santa clara was an awesome choice for our wedding reception!
  
  we had a few bumps in the road (we had a change of coordinators about 6 months prior to the wedding date, we had to ask a few favors to get hotel rooms for our guests and bridal party members, asked for a second menu tasting), but when the day of the wedding came, everything was perfect!
  
  closer to the wedding date we worked with angela, who was absolutely wonderful. she made sure all my random questions were answered, either to me personally or to my wedding coordinator, and worked with us when we had last minute change of details. i truly enjoyed working with her!
  
  the venue itself was lovely! the hotel was hosting two events on our wedding weekend, a birthday party and our wedding. the ballrooms were far enough away that we barely noticed they were there. our guests kept saying how lovely everything was set up and how friendly the staff was.
  
  the hotel was also able to give us a very reasonable discounted rate for our guests if they chose to stay overnight.
  
  can't wait to stop by again and take advantage of our free anniversary weekend stay!
• Lillian Sent on 05/23/2017
  4.4 out of 5 rating

  4.4
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We just had our wedding reception hosted at Hilton Santa Clara in March 2017. We had checked out for a venue for our wedding around the Santa Clara and Milpitas area for some time and as soon as we stepped in, we kind of felt that was the place for us. The hotel was just the right size for our party and hotel lobby was open with lots of sunlight which we love. Though the ballroom (Sierra) was a little tight for our party of 170 but we managed to fit everybody in, not to mention we liked everything the Hilton had to offer. The pre-functional area was nice and it was right next to the lobby. It was nice that it seemed as if we got the entire area for our wedding (weekend traffic is usually pretty light).
  We also wanted to commend on the food. It definitely exceeded our expectation. We met the executive Chef and Sou Chef at our tasting and they were very meticulous and made sure everything would be done to our liking. They offered many recommendation yet they were open to our particular requests. Vast majority of our guests had nothing but praise about the food (a rarity at a bigger wedding). The hors d’oeuvre was great, too! Choices were numerous and we even had a hard time just to pick them out. As a side note, a separate vendor couldn’t get their chocolate fountain running and the Sou Chef came out to help voluntarily. Kudos to Todd!
  We had a lot of out of town guests so hotel service was important for us. Front desk staff was friendly and courteous. Our guests received excellent service. One of our guests lost his wallet in the Executive Lounge and their staff went above and beyond and found the room number and returned the wallet even before he realized it. Awesome service!
  Last but not least, Kaitlin, our wedding coordinator was awesome.

  We just had our wedding reception hosted at Hilton Santa Clara in March 2017. We had checked out for a venue for our wedding around the Santa Clara and Milpitas area for some time and as soon as we stepped in, we kind of felt that was the place for us. The hotel was just the right size for our party and hotel lobby was open with lots of sunlight which we love. Though the ballroom (Sierra) was a little tight for our party of 170 but we managed to fit everybody in, not to mention we liked everything the Hilton had to offer. The pre-functional area was nice and it was right next to the lobby. It was nice that it seemed as if we got the entire area for our wedding (weekend traffic is usually pretty light).
  We also wanted to commend on the food. It definitely exceeded our expectation. We met the executive Chef and Sou Chef at our tasting and they were very meticulous and made sure everything would be done to our liking. They offered many recommendation yet they were open to our particular requests. Vast majority of our guests had nothing but praise about the food (a rarity at a bigger wedding). The hors d’oeuvre was great, too! Choices were numerous and we even had a hard time just to pick them out. As a side note, a separate vendor couldn’t get their chocolate fountain running and the Sou Chef came out to help voluntarily. Kudos to Todd!
  We had a lot of out of town guests so hotel service was important for us. Front desk staff was friendly and courteous. Our guests received excellent service. One of our guests lost his wallet in the Executive Lounge and their staff went above and beyond and found the room number and returned the wallet even before he realized it. Awesome service!
  Last but not least, Kaitlin, our wedding coordinator was awesome.
• Afshan Sent on 10/11/2007
  4.4 out of 5 rating

  4.4
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  The reception venue was decorated exactly the way we wanted it on the day, the hilton provided decorations for the tables, designed a stage for the wedding party, set up a mike for speeches, served aperitifs in the lobby etc they were very flexible as we had our food catered elsewhere and the prices were reasonable, with a bit of bargaining! We booked the sierra ballroom 4, 5 and 6

  The reception venue was decorated exactly the way we wanted it on the day, the hilton provided decorations for the tables, designed a stage for the wedding party, set up a mike for speeches, served aperitifs in the lobby etc they were very flexible as we had our food catered elsewhere and the prices were reasonable, with a bit of bargaining! We booked the sierra ballroom 4, 5 and 6
• Kristine Sent on 06/16/2008
  3.6 out of 5 rating

  3.6
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  This hotel was a nice venue to have a reception at. The dinner choices were delicious, except my salmon turned out drier than when I tasted it at tastings. Color choices were limited for table linens. Staff was great except for the fact that eventhough I told them to serve ALL of the cake...they only served 2/3. I had so much cake left over. Their response was that as long as they served everyone a piece of cake, then there shouldn't be a problem. That made me really upset afterwards.

  This hotel was a nice venue to have a reception at. The dinner choices were delicious, except my salmon turned out drier than when I tasted it at tastings. Color choices were limited for table linens. Staff was great except for the fact that eventhough I told them to serve ALL of the cake...they only served 2/3. I had so much cake left over. Their response was that as long as they served everyone a piece of cake, then there shouldn't be a problem. That made me really upset afterwards.

Are you interested?

Send a message