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Holiday Inn Rochester NY - Downtown Reviews

Holiday Inn Rochester NY - Downtown

Holiday Inn Rochester NY - Downtown

Rochester, NY
4.8 out of 5 rating, 46 Reviews
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Reviews

4.8 out of 5 rating
46 Reviews
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    4.8 out of 5 rating
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    4.8 out of 5 rating
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    4.8 out of 5 rating
60% Recommended by couples
  • Sara
    Sara S. Sent on 08/20/2021
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    Holiday Inn Downtown is a hidden gem in Rochester

    I cannot stop raving about the Holiday Inn Downtown. From the very first email I received after inquiring to the day after our wedding- they were very responsive, flexible and amazing. Shannon, who gives you her all and doubles as your event coordinator- responded to all of my emails throughout, within hours, sometimes minutes. I cannot speak highly enough of her. We had booked pre-covid and rescheduled multiple times. Each time they worked with us with no problems.
    Finally, this past July we were able to hold our wedding. It was nothing short of perfect and beautiful. The large ballroom was absolutely stunning with a little up lighting. We used in house centerpieces (which most places do not include) and the tables looked gorgeous. We didn't spend much on any extras, besides the up lighting and a couple sequin table clothes for the desserts and cake.... and the room still took our breath away.
    All of our guests have told us the food was the best (which we agree) and the servers were very friendly and fast.
    A good chunk of our guest list stayed in rooms at the hotel and had nothing but positive things to say and loved the convenience (parking is also on site and steps away from the front door, a huge plus in the city).
    The quality you get for the reasonable price makes this a perfect wedding venue. DO NOT overlook this venue! It is recently updated, the staff goes above and beyond and honestly, you cannot beat their pricing.
    We had both our ceremony and reception here and couldn't have been happier with everything.
  • Christina
    Christina C. Sent on 07/29/2021
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    Amazing experience

    5 stars they did an amazing job everything I hoped it would be

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Christina! It was such a pleasure working with you and Ariel. We appreciate the kind words.
  • Shatora
    Shatora Sent on 02/04/2019
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    Meeting with my vendor for the first time.

    The vendor was very, reasonable. The place was immaculate and I can vision myself getting married here. They offer many things and add one to make your day a dream come true. The wedding planner shannon is very knowledgeable on her job and makes you feel comfortable. Responds to questions in a reasonable amount of time.
  • illustration stars

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  • T
    Tamara Sent on 06/13/2019
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    Offer a lot

    They offer many options to make your day special. Decor, linen, they take your requests as far as food tastes.

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Tamara for the recommendation. We are looking forward to your wedding day here at the Holiday Inn.
  • J
    Jackie M. Sent on 09/22/2019
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    Amazing venue

    We got married on 8/31/19 at the Holiday Inn Downtown. Shannon was amazing to work with. We worked with Shannon for about a year while we were planning our wedding and she was so helpful throughout the entire process. She gave so many great recommendations and was so helpful every time we had questions. She answered emails so quickly, even late evenings and weekends. Shannon was so organized and really helped make our vision come to reality. On our wedding day, Shannon and her staff were amazing to work with and made everything easy for us. We could not have asked for a better wedding planner and venue. We are so happy that we worked with Shannon and the Holiday Inn. We have received so many great compliments on the food, venue, staff and amazing views from the tent. We would recommend Shannon and the Holiday Inn to anyone!

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Jackie and Connor. It was an absolute pleasure being a part of your day. We wish you all the best!
  • Rebecca
    Rebecca S. Sent on 06/13/2019
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    Reception in the tent was gorgeous!

    We had our reception at the Holiday Inn on 6/1/2019 and everything was flawless! Shannon made everything so easy for us. She knew most of our vendors, answered all of our questions, and made the tent look gorgeous with all of our decorations. I highly recommend the tent! This is the only venue (that I know of) in Rochester with a tent that still has plenty of protection from the rain!

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you! It was an absolute pleasure working with Kyle and you. We wish you all the best on this new chapter together.
  • JAMIE
    Jamie Sent on 07/07/2019
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    Absolutely amazing!

    Without a doubt, this was our easiest and best decision of the whole getting married process. Shannon is an absolute rock star. She was on top of everything and made the whole process so easy. She recommended almost every single one of our other vendors and not once did she steer us wrong. I can't say enough good stuff about this venue or Shannon. Our day (5/25/19) was absolutely amazing and a HUGE part of it is because of the professional, excellent staff at the HI downtown Rochester.

    From Brendan joking with us in the morning as we got ready, to a few blips that were dealt with extremely discreetly and professionally, I enjoyed every single person on staff that made our day (and weekend) so wonderful. I would recommend this venue to anyone! Thank you Shannon!!

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Jamie and Matt. It was an absolute pleasure working with the both of you. we wish you the all the happiness in the world.
  • Katelyn
    Katelyn B. Sent on 01/28/2019
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    Perfect wedding day !

    Amazing wedding day! Thanks to Shannon who helped us through every step! Could not have asked for a better person to work with. Food was outstanding venue was perfect.
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    Tammy Sent on 02/05/2019
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    Great experience

    We had our wedding reception at the Holiday Inn downtown Rochester. All the staff went above and beyond our expectations. Our guests all said it was the best tasting buffet they ever had. We would highly recommend this venue for any event and especially a wedding reception.

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Tammy! It was an absolute pleasure being a part of your event. We wish you and Todd all of the best in that new chapter together
  • ashley
    Ashley Sent on 12/04/2018
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    Perfect Day

    Everything was set up beautifully, Shannon guided us and helped us out so much, responded quickly, gave us great recommendations and advice.

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Ashley! It was an absolute pleasure being a part of your wedding day. We wish you all the best!
  • D
    Dominique Sent on 09/07/2018
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    Shannon was amazing! I appreciate EVERYTHING she has done for me. She made my wedding day very special! I am sooo thankful for her and the Holiday inn!

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Dominique! It was an absolute pleasure working with you!
  • S
    Stephanie Sent on 09/20/2018
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    Someone recently reached out to me toask for a review of the Holiday Inn since they were thinking about using them for their wedding venue. Here's my advice: do it, you can't go wrong!! We had a great experience there and would recommend it to anyone!! The staff, food, hotel rooms were all soo good! Shannon, our wedding coordinator, was so organized and attentive throughout the entire planning process. She also is very quick at responding to emails which allowed me to feel at ease since we were planning out of state. You will get great quality for the price you pay!!

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you so much Steph. It was an absolute pleasure working with Brad and you!
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    Rebecca Sent on 08/13/2018
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    Shannon and her staff were absolutely wonderful to work with! She was always willing to help and offer suggestions to make the planning process run smoothly! The venue was beautiful and exactly what we had envisioned. The day of went off without a flaw as she worked to keep the day moving and ensure all of our events took place! I would highly recommend this venue to anyone!
  • A
    Ashley Sent on 07/19/2018
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    Shannon was absolutely amazing to work with! She was so quick to answer emails and questions I had throughout the planning process. All of the staff throughout the day/night were very courteous and guests couldn’t stop commenting on how attentive they all were! We would definitely recommend this venue to other future couples and appreciate everyone making our day so amazing!!
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    Thomas Sent on 06/26/2018
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    Shannon at the Holiday Inn took care of everything we needed. She was very easy to reach with questions and super accommodating to requests.

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Tommy and Poonam. It was a pleasure working with the both of you!
  • A
    Amanda Sent on 09/14/2018
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    I loved working with Shannon. She always responded so quickly whenever I reached out to her and she made sure that everything went so smoothly for our day and everything turned out absolutely perfect and more beautiful than I could have ever imagined! Thank you Shannon!

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Amanda. It was an absolute pleasure working with you as well!
  • A
    Alyssa Sent on 06/04/2018
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    Now that everything has settled down a bit I wanted to take a minute to appreciate Shannon Flanagan Eller at Holiday Inn Downtown Rochester. We can’t say enough amazing things about her. Since meeting her, she has been on top of coordinating our wedding. She’s so quick and effective when it comes to answering any questions or concerns we had (and boy did I have questions all the time) and always made us feel welcome to reach out to her. Shannon had amazing ideas as well and had great suggestions that added to the day and made it flow more smoothly, but really encouraged our input/decision for every part! She went so above and beyond for us and made our day everything we wanted and more. Everything went off without an issue! Shannon really is an expert in what she does and we couldn’t have been more blessed to have her in this important step in our lives. She’s just an amazing wedding coordinator and person and we’re just so thankful for her and everything she did for us. Thank you Shannon! ??

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Alyssa! It was an absolute pleasure working with you and sharing so many different ideas. Congratulations once again.
    -Shannon
  • S
    Sarah Sent on 01/08/2018
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    Holiday Inn was so wonderful to work with. Shannon was always there to help us. Working above and beyond to make our day so special. She made everything so easy and was fun to work with. Thank you to Shannon and the staff at Holiday Inn for making our day the best day of our lives

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Sarah and Nick! It was an absolute pleasure working with the both of you.
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    Stephanie Sent on 10/10/2017
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    Such a great venue to work with to plan a wedding. Shannon is amazing to work with as well as her entire team. Leading up to the day my questions and last minute concerns were answered within minutes. The entire weekend the whole staff was so pleasant and sweet! I couldn't have asked for a better place and better staff for my wedding! They exceeded my expections more than I could have ever thought!

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Stephanie and Kevin! It was our pleasure to make sure everything was perfect and beyond your expectation. We wish you nothing but the best!
    -Shannon
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    Andrea Sent on 09/05/2017
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    We had a great experience! Shannon was amazing. She was very professional and always prompt on emailing me with any questions. Our wedding was even better than we could have imagined. Thank you to everyone at the Holiday Inn who made our day so special.

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Andrea and Chad. It was my pleasure working with you on our dream wedding, congratulations once again!
  • D
    Don Sent on 08/21/2017
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    Shannon Flanagan (our wedding organizer from Holiday Inn) was absolutely amazing! Everything was planned out well and went off without a hitch. The banquet crew did an excellent job as well. Russel was checking in with us the whole night and was very attentive to our requests. Can't say enough good things about the Holiday Inn Downtown Rochester. Superb venue!!

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Don and Ruth! It was an absolute pleasure working with you.
  • K
    Kristen Sent on 07/20/2017
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    Great venue, very spacious and staff exceeded my expectations!

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Kristen and Darren! We wish you all the best with your new married life together.
  • E
    Erin Sent on 07/17/2017
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    The Holiday Inn was awesome and accommodating. We had a fabulous time!! They took care of everything.

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you Erin. We wish all the best for you and Tom!
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    Priscilla Sent on 06/29/2017
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    The wedding reception held at the Holiday Inn for my friends was absolutely beautiful! The staff was amazing and very accommodating! Shannon Flanagan made sure everything was perfect, and it was! We could not have asked for a better night or a better place to have had the event!

    Holiday Inn Rochester NY - Downtown's reply:

    Congratulations again to you and Edward. It was an absolute pleasure working with you to make sure all your dreams came true.
  • A
    Andrea Sent on 06/30/2017
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    Our wedding at the Holiday Inn Downtown was absolutely amazing!!! Shannon and her staff are more than accommodating and went above and beyond in every aspect throughout the entire process. The food was fantastic, appetizers & entrees. As far as price goes I doubt you could get a better priced package in Rochester for all that it includes. Shannon worked with us to make sure that everything was exactly the way we wanted and was not afraid to consider out of the box ideas in order to give us what we envisioned. Her responsiveness was on point and every email i sent was answered withing 30 minutes, literally it did not matter what time of day it was she was always accessible and responsive. Our entire experience with the Holiday Inn Downtown was exquisite and when we told our other vendors what our venue was they were pleased to hear it was the Holiday Inn Downtown because they have all had great experiences working with Shannon and her staff. Definitely consider this venue for your wedding you will not regret it!!

    -Andrea & Steven 2017

    Holiday Inn Rochester NY - Downtown's reply:

    Thank you for the kind words Andrea. You were by far one of the easiest brides to work with. We wish you the best in this new life together.
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