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Weddings

Jean Jacques Bakery Reviews

Jean Jacques Bakery View more information

Reviews

4.1 out of 5 rating
22 Reviews
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77% Recommended by couples

Awards

22
  • J
    Jeanice Sent on 03/13/2018
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    The experience was amazing. The tasting made us indecisive about choosing a flavor. Timely delivery and professional service.
  • Ashley
    Ashley Sent on 03/27/2012
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    The cake was delicious! It looked so beautiful!
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    Marlene Sent on 11/13/2011
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    Beautiful wedding cake and tasty too!
  • illustration stars

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  • M
    Megan Sent on 07/21/2010
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    We did key lime pie, chocolate pie and fruit tarts instead of cake. Everyone commented on how unique and delicious they were. Jean Jacques is the best place for desserts in Richmond.
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    Judy Sent on 06/02/2010
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    We ordered cupcakes for our wedding and they were delicious! Unlike many of the other bakeries around Richmond, they were also extremely reasonably priced and I'm so glad that we ordered our wedding cupcakes from this Richmond favorite!
  • Theresa
    Theresa Sent on 08/05/2009
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    We've had cake from Jean Jacques Bakery in the past and absolutely loved it. Initially, we did not consider them because we thought their prices would exceed our budget. After meeting with many other cake vendors, we decided to contact them. Much to our surprise, they were the lowest price in town. Our cake was somewhat unique. It turned out beautifully and tasted great. Even the non-cake eating guests remarked at how good it was. The best part is that you don't have to save the top layer for your 1 year anniversary. As their gift to you, they will bake a fresh cake for you free of charge on your anniversary. We couldn't have been any more pleased.
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    Susan Sent on 07/10/2009
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    My sister and I both used this bakery for our wedding cakes. They looked and tasted wonderful. Our cakes did not fondant on them but they both looked like they did. During my wedding my husband's grandmother thought the cake was fake until she touched it! They were very helpful during the planning processes. I would highly recommend them to anyone that asked!
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    Christina Sent on 05/01/2008
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    Allowed me to blend flavors not normally used for our cake - it turned out beautifully!
    Cake was gorgeous, delicious and even had friends who attended our wedding end up using Jean-Jacques for their wedding based on trying our cake! They were very affordable for the amount of decoration and size of cake we had. VERY professional at all meetings and worked very well with our wedding site and floral vendor.
    Got a beautiful, tasty smaller version of our cake for our 1 year wedding anniversary too - no need to freeze anything - they gave us a fresh,new cake!
    LOVE THIS VENDOR!!!
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    Nia Sent on 02/06/2015
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    THIS RATING IS FOR ONLY 2004. KEEP READING!!!
    Be careful in picking a great bakery. I got married in 2004 and Jean-Jaques was an exquisite and top of the line bakery then. Customer service made you feel like royalty.
    We had no clue of the cake we wanted..I did but the original owner himself said in his beautiful french dialog " no no you are a beautiful couple and you don't want a sage color cake" I said ok! I trust you with this cake...I said " I will make this cake beautiful for you both." I knew he would too. He cooked with Julia Childs (my idol) I saw his photo album of all his work and celebrities he baked with side by side. Oh it was very much real.
    I saw a few of the pictures on the Jean-Jaques website and it looks a bit fake. I have read other reviews and a lot of previous customers said the only real one is that cake that looks like a kid wrote on it. And for the love of baby Jesus. . . The new owners need to post more and real pictures of their cakes and desserts. . .NOT EACH OTHER. NOT PROFFESSIONAL AT ALL.
    The writing was done by Jason..he did get a better opportunity in NY. That young man had the writing of a God. I can't say that now...what in the world...if I want chicken scratch folks...I can use a regular store bakery. And most of them now are trained and take classes.
    IF PLANNING YOUR BIG BIG DAY..PICTURE WISELY...AND DON'T BE FOOLED BY THE "SAMPLES" MAKE SURE IT TASTE THE SAME.

    I WILL ALWAYS LOVE THE 2004 JEAN-JAQUES BAKERY and old staff.
    This staff after 2006...is not what I like.
  • L
    Lindsay Sent on 07/07/2008
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    I loved our cake. It was delicious and very pretty. The best part about Jean Jacques is that you don't have to save the top layer of your cake for your one year anniversary... They will make you a fresh cake topper for free! We just celebrated our one year anniversary and enjoyed a delicious new cake. I highly recommend!!!!!!!!!!!
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    Alex A. Sent on 04/24/2011
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    We absolutely loved how our wedding cake looked and tasted. There was not a slice left! People went back for seconds because they wanted to try the different flavors :) We look forward to having a fresh cake (no frozen leftovers) on our anniversary. Thanks Liliana and Jean Jacques--you guys rock!
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    Cyndi Sent on 10/04/2008
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    We love this bakery. The baker, Clement, was really fun to work with. He's a classic French baker. He did exactly the design we wanted and added some insights we didn't think about. The cake was delivered on time, in beautiful condition, and tasted delicious.
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    Alice Sent on 12/18/2008
    4.2 out of 5 rating
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    Jean Jacque's Bakery was wonderful! They were able, with only a month's notice, to enthusiastically take my idea for a three-tiered charlotte, instead of a cake, to the next level - hand-making the ladies fingers and adding a ribbon that matched the rest of my decor. It was amazing and very affordable. I highly recommend them.
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    L Sent on 09/08/2009
    3.8 out of 5 rating
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    I am so glad we went with Jean Jacques Bakery for our wedding cake. It was the cheapest wedding cake we could find in all of Richmond, and it just happened to be the most delicious too. What you save in cost though, you lose in options, but we were happy with the variety of fillings we were offered and were more concerned about the appearance.

    Liliana seems to be a very busy woman and takes a little while responding to emails, but it wasn't too much of a problem.

    The best part is that in a year, if you notify them within a reasonable time, you can get a fresh wedding cake for your anniversary if your cake gets stale or if you want to save money and serve it.
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    Alexis Sent on 07/08/2008
    3.7 out of 5 rating
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    The cake was rather smaller than expected, but it was absolutely delicious. It was simple.
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    Erin Sent on 11/18/2008
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    great tasting cake - was leaning during the whole reception - looked like they didn't support it properly.
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    Lauren Sent on 09/01/2015
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    We used Jean Jacques for our wedding cake because they were by far the most responsive bakery we met with, and Emma was a pleasure to deal with. We booked with them well in advance, and made sure to check with them several times before the wedding to ensure that everything was on track, paid for our cake in full months before the wedding date, and everything seemed to be going well. We had picked a very simple design (white cake with white polka dots) and thought that would help ensure that we weren't surprised by what our cake looked like when we received it. I had even provided an exact picture to copy. We planned to pick up our cake ourselves, and were told that the cake would come on a baking tray that could be put into the back of an SUV for easy transport. When my fiance called two days before the wedding to confirm the pickup time, they seemed to have trouble finding our order which concerned me because we had been told that making a wedding cake was a several day process - meaning they should have already been making the cake and it should be on the forefront of their minds.

    When my fiance's parents picked the cake up on the wedding day, it was in a cardboard box with a flimsy bottom, making it extremely difficult to transport without cracking the cake. Furthermore, the cake was not decorated how we had asked. Instead of polka dots, there were diagonal lines across the entire cake, making it look like it had stripes. Thankfully, the cake tasted amazing and none of our guests would have known the difference. I contacted Emma to thank her for a great- tasting cake and to mention that the cake was not decorated correctly, and all she said was "I'm sorry that it wasn't what you wanted".

    All in all, Jean Jacques is a great bakery when it comes to probably the most important part of the cake - the taste. But, be prepared for some disorganization and for your cake to possibly be "a different interpretation" of what you had in mind.
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    Shelley Sent on 12/18/2008
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    very good cake, but they got payments mixed up with another client, did not adhere to all of design discussed during consultation.
  • Rachel
    Rachel Sent on 10/07/2011
    3.3 out of 5 rating
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    Jean Jacques' has been my family's favorite bakery for basically forever. When I realized that Jean Jacques' was within my budget for wedding cakes, I was ecstatic. However, the whole process with the bakery was difficult. The original girl I placed my order with stopped working there, so it was a little bit difficult getting them to find my order. Second of all, the first girl messed up her math and overcharged me for what was supposed to be the first half of my cake cost. The good news was that the second girl I dealt with (who identified herself as the fiance of the man who made my cake) had no problem with adjusting the amount remaining on my bill. However, my cake arrived later than we had agreed on, and I was not happy! They were 15 minutes late AND instead of finding me or a member of the wedding party, they simply dropped the cake on a sheet pan in the hands of a GUEST who had arrived early! Imagine how I felt when a guest walked up to my reception with the cake! To top it off, they lost my receipt a week before the wedding and called threatening to not make the cake unless I paid it off. The cake was delicious, but the bakery needs to figure out its organization before they can conduct business properly.
  • B
    Brawner Sent on 01/27/2011
    2.4 out of 5 rating
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    I grew up going to this bakery with my family, and was thrilled that their cakes fell within our budget for our wedding. While the tasting was delicious, and I had high hopes for the design of the cake, ultimately I was very disappointed. Liliana was IMPOSSIBLE to get ahold of, and I live out of state - I was trying to make appointments to meet with TONS of advance notice, but ended up just having to show up to try to catch her. It was a total disaster. We still ended up going with them because I insisted, surely, that they would pull it off - the (simple) design we discussed was very messily put together, and the cake only had one of two fillings it was supposed to have. Even though they were the most budget-friendly option, they weren't worth what we spent, and I was horrified at what they called their "business" of dealing with couples getting married - not responding, never being available in the first place, and obviously too many hands in the design pot to get it right. Very disappointed.
  • N
    Mark A. Sent on 01/06/2012
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    Despite a good impression of Jean Jacques’ general baked goods, our experience with the wedding cake was very poor. We had tried delicious samples especially with a particular filling flavor that sold us on going with this bakery. The cake we received did not at all resemble the samples we had tried. The filling we got was essentially plain icing with flavorless sugar granules, and the cake was severely over-iced. Our caterer informed us upon cutting the cake that part of it was frozen and could not be served, and some of our family guests also said their cake pieces had this issue. We were so excited about this cake going in to our wedding and were extremely disappointed by what was delivered. We didn’t even care to eat the left overs! Following up with Jean Jacques’ after the fact, they claimed that the employee we had originally consulted with was no longer there and they felt no need to stand behind the quality of their products. We strongly recommend considering another baker for wedding cakes.
  • A
    Ashley Sent on 04/20/2018
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    a minute ago
    If 0 stars is an option, that would be my selection. Let me start this story as it is long with first initial contact. I contact via facebook and email. I got responses to both. I was gathering information on king cakes and a potential wedding cake. The cake price for a one tiered geode cake was outrageous (I made my own wedding geode cake for about $30). Then I inquired about their king cakes, they were more reasonably priced. I sent my now husband to place the order for 2 kingcakes. Not only was the order placed on january 25th for our wedding april 8th, but we prepaid for them ($70) and set the pick up date for April 6th. I thought we were in good hands. When we called to confirm pick up time on April 6th, they denied having the order or having someone prepay. Naturally it being two days before my wedding I was upset. I asked could we bring in proof of payment and have the order filled. They were too busy.i asked could we bring proof of payment and be reimbursed, and they refused that too. I talked to Emma one of the owners that I had been emailing with and she got defensive and started screaming at me (the bride) on the phone. She said , "She'd been in this business longer than I was born and that I was calling her a liar and she started screaming even more and cussing." Her husband then came to the phone and said nothing we can do. That was the end of the conversation. We did not get the cakes. We did not get our money back. When my mother in law called to try and remedy the situation, she was greeted with the same psychotic rant. These people should be locked up for fraud for taking money without giving a product. I WILL NEVER be going to this bakery ever again and will never recommend it. P.S. We still haven't gotten our money back.
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