Los Angeles Airport Marriott Reviews

Reviews

• Cheryl Sent on 07/31/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I had my 30th Wedding Anniversary celebration here and the entire staff helped to make our event very special. I felt like a Queen and my husband felt like a King. Especially, Traci in catering.

  I had my 30th Wedding Anniversary celebration here and the entire staff helped to make our event very special. I felt like a Queen and my husband felt like a King. Especially, Traci in catering.
• Porscha Sent on 07/01/2014
  4.5 out of 5 rating

  4.5
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  From the moment we reached out to the Marriott the customer service was amazing. Cheryl drew my husband and I in, and the poolside option for the wedding closed the deal. Traci took over once the contract was signed, and she was the best from beginning to end and after! My wedding was a success. Traci was a jewel to work with. Our guests loved every moment of the wedding and raved about the customer service of every Marriott associate he/she encountered.The banquet staff were amazing, the servers were amazing, the engineers were amazing, and everyone was happy. One of the showers in a room on the floor above the bride's 2 rooms broke in the wall which caused water to leak heavily down to both rooms. We contacted the front desk, and 2 engineers came right away. They fixed the issue within an hour, and comped us 2 movies and brought us milk and cookies for the flower girls and ring bearers that were staying in the room. We also had family in town that utilized the room blocks and they had no complaints. The wedding was beautiful, the reception was awesome, the rehearsal was great, and the rehearsal dinner was amazing. People have been describing our wedding as "The wedding of the year," and we owe it all to a great partnership with the Marriott. No matter what went wrong with on our end with the wedding day, Traci never flinched, and always had a to make things work. I would rate the Marriott a 5 out of 5, but because it is a hotel, they aren't as flexible on outside catering and vendors unless you pay additional fees for it. I would definitely recommend this hotel to anyone planning a wedding. They specialize in weddings and it showed!

  From the moment we reached out to the Marriott the customer service was amazing. Cheryl drew my husband and I in, and the poolside option for the wedding closed the deal. Traci took over once the contract was signed, and she was the best from beginning to end and after! My wedding was a success. Traci was a jewel to work with. Our guests loved every moment of the wedding and raved about the customer service of every Marriott associate he/she encountered.The banquet staff were amazing, the servers were amazing, the engineers were amazing, and everyone was happy. One of the showers in a room on the floor above the bride's 2 rooms broke in the wall which caused water to leak heavily down to both rooms. We contacted the front desk, and 2 engineers came right away. They fixed the issue within an hour, and comped us 2 movies and brought us milk and cookies for the flower girls and ring bearers that were staying in the room. We also had family in town that utilized the room blocks and they had no complaints. The wedding was beautiful, the reception was awesome, the rehearsal was great, and the rehearsal dinner was amazing. People have been describing our wedding as "The wedding of the year," and we owe it all to a great partnership with the Marriott. No matter what went wrong with on our end with the wedding day, Traci never flinched, and always had a to make things work. I would rate the Marriott a 5 out of 5, but because it is a hotel, they aren't as flexible on outside catering and vendors unless you pay additional fees for it. I would definitely recommend this hotel to anyone planning a wedding. They specialize in weddings and it showed!

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