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Norfolk Waterside Marriott Reviews

Norfolk Waterside Marriott

Norfolk Waterside Marriott

Norfolk, VA
4.4 out of 5 rating, 25 Reviews
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Reviews

4.4 out of 5 rating
25 Reviews
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84% Recommended by couples

Awards

25
WeddingWire Couples' Choice Awards 2023 Winner
WeddingWire Couples' Choice Awards 2011 Winner
  • A
    Alicia C. Sent on 12/01/2022
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    Connelly-Barbour Wedding

    Beautiful venue, professional staff and service. The food was excellent! It was definitely the "best day ever!" Andrea Strobel, event coordinator went above and beyond to make this a magical, memorable event!

    Thank you!
  • Tameika
    Tameika H. Sent on 09/17/2022
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    Andrea is great!

    I appreciate the professionalism and responsiveness of the hotel. Food, lodging, event space, beverages all in one place! I believe it was the best value of all the options I considered.
  • illustration stars

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  • Taylor
    Taylor H. Sent on 04/12/2022
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    Fantastic Venue!

    Andrea at the Marriott was a dream to work with! She was extremely responsive, answered all of our questions and more! I recommend the Norfolk Waterside Marriott for any event needs! My vow renewal was so beautiful and perfect!
  • Jaderose
    Jaderose T. Sent on 03/03/2022
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    What Dreams Are Made Of

    Norfolk Waterside Marriott was the first place we visited during our search for a venue. We had a good feeling that this would be the right place for our reception and we're happy we made the right choice. Working with Larissa was the best experience ever. She was very quick to respond and went above and beyond to make sure all our needs/wants were met. Words are not enough to express how truly amazing she is. The whole wedding journey was less stressful all thanks to her! The day of our wedding went by SO smoothly, it was more than what we could have imagined and definitely made our wedding dreams come true!!! Thank you so much again Larissa and the Norfolk Waterside Team!!
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    Alana Sent on 10/20/2021
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    Wonderful Experience & Amazing Staff

    We had our wedding Welcome Reception here on the rooftop and it was absolutely perfect. Andrea & Larissa on the Catering team were incredible to work with and went above and beyond for us. The banquet staff were all so nice and kind and really made our night special. I would highly recommend the Norfolk Waterside Marriott for any event.
  • Allie
    Allie Sent on 02/08/2022
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    Incredible experience with Larissa and the team!

    It’s hard to put into words what an amazing experience we had at the Norfolk Waterside Marriott for our September 5 wedding. We selected this venue right before COVID changed everything- mostly due to their beautiful new event space, menu, and room capacity (we expected lots of out of town guests). Larissa was a true professional who seamlessly guided us through the very challenging experience of planning a wedding during a pandemic, which included a 12+ month date shift. Throughout it all, she kept us calm and updated. It was such a relief to work with someone who was a real partner and that type of transparency filtered into every aspect of the wedding planning process.

    Our event was large and multi-cultural, with over 400 guests, 15+ vendors, and a list of Greek traditions. Larissa and her team orchestrated it all without a hitch. We’re nearing 6 months since our wedding and we still don’t go a week without someone bringing up how amazing it was to us!
  • Kristen
    Kristen Sent on 07/22/2021
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    Amazing Experience!!

    My Husband and I had our wedding at Norfolk Waterside Marriot 2 weeks ago. We could not have been happier with how we were treated and how smooth everything went. Larissa and her team were an absolute dream to work with. They made all of our wedding dreams come true. We would absolutely suggest this venue to any couple getting married!!

    Norfolk Waterside Marriott's reply:

    Thanks for all the love Kristen, so happy that you both had a wonderful experience and an amazing wedding here. Looking forward to seeing you again soon. Cheers!
  • Christopher
    Christopher Sent on 11/23/2022
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    Top Norfolk venue for your special day

    If you are looking for the best place to host your event in Norfolk, you found it! I am a professional DJ and I work several wedding events here every year and already have some lined up for next year. Before this year is over, I wanted to take the time and share with all review readers how grateful I am for the opportunity to be able to collaborate with such a great venue and the talented team that makes magic happen every time I am there. They communicate well with vendors, everything is always clean and looks amazing, and the layout options are awesome. I love the location, so close to everything you want to be near. They surely go above and beyond for their clients to have the best time ever. Go see for yourself, book your event here!

    Chris “DJ Karizma” August | DJ Karizma Entertainment LLC | www.karizma.bz
  • User2210655 Sent on 07/04/2015
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    Ryan Wynn was fantastic to work with throughout the entire process. He made planning for the day and executing our vision a wonderful experience.
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    Mike Sent on 06/09/2015
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    My wife and I hosted our wedding earlier this month at the Waterside Marriott in Norfolk, Virginia. Our initial meetings with the Marriott event planning staff, namely Ryan Wynn, was nothing short of exceptional. He immediately did everything he could to make sure we would leave for deployment knowing our wedding was going to be a success. Our coordinator Ryan Wynn, did everything he could to remain in contact with us and continue to organize our wedding. With my wife and I stationed on ships in the Persian Gulf, you can only imagine how stressful this could have been, but with Ryan's expert and professional guidance, the experience proved to be more fun and easy than anything else. We were welcomed home to a meticulous plan for a perfect reception. While we were already immensely satisfied with our service, the white glove treatment didn't stop at our return. With only months to spare and items like menu tasting and floorplans to discuss, Ryan fluidly worked around our schedule to fit everything in without a hassle. This was always transparent and we were always made to feel like his most important priority. We aren't overly complicated couple to work with but we did make a few unique requests to personalize our wedding. Instead of pushback or explanations of how these may not work, Ryan did everything in his power to give us exactly what we wanted to make our day all the more enjoyable. I felt like "no" just wasn't in his vocabulary. On top of that, he skillfully crafted a contract that not only allowed for our requests, but also kept our costs manageable, a priority for my wife and I. The contract we were officially given should be a model for all Marriott planners. My wife and I were left stress-free going into our wedding knowing that everything was in the capable hands of Mr. Wynn. The wedding reception flowed seamlessly and according to our guests, one of the best receptions they had ever attended.
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    Jeyzel Sent on 03/16/2015
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    Call it the perfect weather or maybe the love in the air. This venue was the best on this day and what they said they would do, they did it! I had my wedding ceremony at the Poolside Terrace and my Wedding Reception inside the Hampton Ballroom and it was the best event of my lifetime! Everyone was very professional. When I requested a drink, I got one, when it came to the food, everything that came out were full of flavor and smelled delicious! I just wished there were a little more Lobster taste in the Salmon and Lobster combination Plate. But, everything was great and the professionalism that this catering and event staff have is more than I could have asked for. Excellent quality, excellent service, excellent and recommended venue!
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    Gina Sent on 01/20/2015
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    Everything about my experience at the Norfolk Waterside Marriott was wonderful! Ryan Wynn is the catering manager, and he did a fantastic job throughout every stage of the planning process. He was very professional, knowledgeable, helpful, and you can tell he truly loves his job! Many of our guests were impressed with both the ballroom and the hotel rooms in which they stayed. The staff was extremely courteous and made everyone feel very comfortable. The food was much better than many other hotel weddings we've attended.
  • Moma
    Moma Sent on 12/03/2012
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    Absolutely wonderful! Such a beautiful location, beautiful hotel and wonderful service.
    Beautiful night. We couldn't have asked for anything more. All of our guests had a nice evening, and many stayed in the hotel as well. Everyone enjoyed their stay as well. The ceremony space and reception areas were perfect and the champagne cocktails were delicious!

    Jennifer was our event coordinator and she was fabulous.
    Thank you Jennifer and everyone at the Norfolk Waterside Marriott!
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    Casey Sent on 06/03/2009
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    The Norfolk Marriott Waterside was a great place to have the wedding. Brian, who does the wedding planning over this was fabulous to work with. He was so easy to get a hold of, or e-mail if we had any questions about what we wanted to do or look like. He came by the day of the wedding, said hello and offerend help if I needed it. The bartenders, wait staff, and hotel staff were so nice and very helpful to our guests. We even had a wedding crasher, but the hotel took care of that very quickly and quietly. Amazing venue!
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    Gary Sent on 05/19/2013
    4.8 out of 5 rating
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    We were very pleased with our daugther's expereince at the Marriot Waterside. The staff was very responsive to our needs, even though our wedding was very small and modest in cost. They demonstrated great empathy and patience given that we changed the wedding ceremony venue from inside to outside on the 6th floor deck at the last minute. The food was excellent and our servers professional, polite and very friendly. It is a very pleasant atmosphere pleasing atmosphere. Thank you Norfold Waterside Staff and God Bless!
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    Amaris Sent on 01/10/2013
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    This place was amazing, but the thing that made it the best was the wedding coordinator, Jennifer Taylor. She was amazing! She helped me coordinate everything, helped setup the day of and made sure everything went down without a hitch. The food was delicious and the staff was very pleasant. My only complaint would be the service fees they tack on. I had about 80 guests and I did an open bar and I paid over $3000 in just fees. Im sure there was a way around it but i didnt know until it was too late to change anything. However, overall I was very pleased with everything!
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    Juliette Sent on 03/09/2008
    4.8 out of 5 rating
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    We chose the Norfolk Marriott Waterside as the location for our ceremony and reception. Our event was perfect!! The Brian Harvey was great. He is very knowledgable and provided great suggestions and ideas to help our wedding weekend run smoothly. He responded to e-mails right away, and was 100% available throughout our entire wedding weekend.

    The food was delicious! The presentation was fabulous! And the wait staff during our reception was friendly and efficient. I honestly could not have requested anything more from our reception venue!
  • Amber
    Amber Sent on 06/14/2010
    4.7 out of 5 rating
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    A beautiful backdrop for those brides who want a wedding with timeless elegance. Absolutely gorgeous hotel! Wayne Callis, our coordinator, was great. He worked with our budget, answered questions in a timely manner, and made sure everything ran smoothly. The food and bev are on the pricey side, but the guests raved about the food and bar and how lovely the reception was. My only problem was that the staff started cleaning up 15 minutes before the scheduled ending time...my mom got up to use the restroom, and when she came back her place setting had been cleared (drink and all). A few other guests complained about the same thing. Staff should not start clearing the room until the last dance.
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    Jennifer Sent on 05/08/2008
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    Wonderful event overall! Very helpful with setup and listening to exactly what I wanted.
  • User2843351 Sent on 10/31/2016
    4.4 out of 5 rating
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    We had our reception at the Waterside Marriott in early October 2016 and overall it was a pleasant experience. The first sales rep we worked with ended up leaving the company a few months in, and when the new person in his position took over she had to play catch-up. In the end Samantha (our final rep) was probably my favorite vendor from the whole wedding! She replied to all of my questions promptly & treated us respectfully even though we were on a budget. She was patient when we changed our minds over & over about things. She checked in on me while getting ready the day-of in my suite & again at the reception. She truly became someone I looked to as a friend & advisor during the stressful planning!

    Our wedding was the weekend that Hurricane Matthew crashed into the area & hit harder than expected. When my mother and one of my bridesmaids were *almost* stranded in downtown the night before the wedding the Marriott staff was ready to help. I explained the situation & they were happy to give my mother & bridesmaid keys to our bridal suite so they had somewhere to shower & sleep. (They were able to make it home that night after all, but I felt better knowing they had somewhere safe to be just in case!)

    The food at the reception was outstanding; our guests raved about the crab cakes & steak. We had a special request for a unique drink that required specialty items like sugar cubes, its own table, etc. and the Marriott staff never hesitated to provide anything we needed. I gave Sam special instructions to give to the bartender & it went smoothly.

    My *only* complaint was the pricey service charge. I think I should have asked to see an estimated bill earlier than I did, so the service charge caught us by surprise at the end when we saw the final bill. I think the first sales rep we worked with (who left the company) was probably supposed to give us an estimate so there was a disconnect.

    But in the end we were very happy with our choice of reception location!
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    Jenn Sent on 11/25/2007
    4.4 out of 5 rating
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    While expensive, the Marriott was worth the money. Brian Harvey was great to work with. The atmosphere was great. The food was excellent.
  • User2163671 Sent on 06/04/2015
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    Event was terrible. Ryan was busy showing our venue to future clients than to help us with issues. Food was not served, bar was put in hall and random people were at it. My wedding cake serving set, unity sand, and actual tier of cake disappeared. Staff was rude. Room was not set to diagram I gave. Due to word limit I can't give all details I would like to but I emailed corporate when no one would return my calls at the hotel. Still waiting to hear back. While venue is stunning experience ruined it. contact me I'll share details gladly. churchland_chick@yahoo.com
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    A Sent on 06/30/2011
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    This place may have a view that you pay for but their staff is very unfriendly, and was not helpful. They have no place for the wedding party to get dressed if you rent their pool deck unless you pay another $200.00. In addition they charge you a 21% service tax chrage for the pool deck use and this is not disclosed in their contract. They show the service charge under catering services not under banquest facility use.... THIS PLACE IS A RIPOFF!!
  • User997389 Sent on 10/31/2012
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    To say that I was disappointed with the Marriott would be a gross understatement. We only used the Marriott for our ceremony and although our space was lovely our contact was difficult to work with. There was no follow through, poor communication, and no trouble shooting. My experience was not favorable and the way I was made to feel about our ceremony on our wedding day was awful. Hindsight is 20/20 and if I had to do everything all over again, it would not be at the Marriott.

    I have tried contacting the Marriott to complain about the service we experienced and have not received any reply back both from the Director of Catering and Event Planning (email) or the General Manager (certified letter). After escalating my complaints to Corporate Marriott, I finally was able to get in contact with someone at the hotel. The person who I then spoke to was very apologetic and willing to work with me about the issues I encountered. I appreciated the woman's determination to come to a resolution, which we did.
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