We had our ceremony and reception in the Park room on September 10, 2021, and the moment we saw that room in person, we instantly knew this was the venue for us as it was the most beautiful venue we had seen in the city! The Park room is so unique and the views of the park are incredible! It is not only elegant and grand but has a modern twist. Not only is the venue beautiful, but the staff and team, specifically Lorena Gutierrez and Juan Vicioso, are incredible to work with. Our wedding was so stress free and well beyond our expectations - it was amazing! We moved our venue to the Park Lane Hotel two months before our wedding due to a crazy issue with our original venue resulting in our canceling of the original venue. As soon as we committed to Park Lane, Lorena and Juan hit the ground running with us as they understood the urgency, and ensured every detailed was covered. Lorena was so prepared and on top of every question or concern we had — we felt so comfortable after our first meeting with her. Also, the food was incredible - there are so many options for cocktail hour that our guests thought that was the dinner. And the dinner itself is amazing - the lamb and chicken were beyond. Our guests are still talking about how amazing our wedding was - my husband and I cannot recommend this venue enough!
+5photos
Kiran Sent on 03/08/2023
2.2 out of 5 rating
2.2
Quality of service
2.0 out of 5 rating
2.0
Average response time
2.0 out of 5 rating
2.0
Professionalism
2.0 out of 5 rating
2.0
Value
2.0 out of 5 rating
2.0
Flexibility
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3.0
Potential to be great
We had our wedding here last fall. Our main contact was Bethanne from the beginning until the wedding day so this review is mostly about our experience with her. She was great in the beginning but as it got closer to the wedding date and we started asking more detailed questions we heard back less from her. We had to keep following up with her even until the last day where she just kind of left us hanging on the details of the setup timing. It was very anxiety inducing to work with her.
On the day of the wedding, she was just ignoring everyone on our side that was trying to help setup. She was very rude to my brother at one point and then she started being rude to me and my husband on our wedding day about some candles. We were shocked by her behaviour towards us and our friends and family trying to help and it was quite embarrassing.
Everyone else at the venue was super helpful on the wedding day and food was great. However, it is not worth having a wedding here if you're dealing with Bethanne. You can go to any other venue on Central Park S where the event managers are so much more competent and professional, and your experience will be a 1000x better.