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We used PTW to bring our guests from the Loews Hotel in Center City to our church on Rittenhouse. They did two trips in both directions, were very punctual and quick. The cute trolley cars were sold out for the day of our wedding, but they had a white school bus available that fit more people and was less expensive. We used that and were very happy!!

5.0/5.0
Christina, Wedding Date: 06/18/2016

About

Philadelphia Trolley Works offers a wide array of vehicles for all your event needs. We have trolleys that range in capacity from 24 to 40 and have three different paint schemes. We also have vans, minibuses and full size motor coaches. We remind all potential customers to make sure they visit their transportation provider and select their specific vehicle! Transportation is a critical component to your special day; do not leave it to chance!

Details

Transportation - Frequently Asked Questions
What types of vehicles do you have in your fleet?
Horse and Carriage, Motor Coach, Shuttle, Trolley, Van
Schedule permitting, which of the following driving services do you provide?
Multi-Location Trip, One-Way Trip, Round Trip
Typically, what is the minimum rental time required to book your services during peak season?
3 Hours
Business Info
What types of events do you service?
Anniversaries, Baby Showers, Bar / Bat Mitzvahs, Birthdays, Bridal Showers, Christenings, Corporate Events, Debutante Balls, Eco-Friendly / Green Weddings, Engagement Parties, Graduations, Holiday Parties, LGBTQ Weddings / Ceremonies, Memorials, Proms, Quinceaneras, Sweet 16s

75 Reviews

4.2/5.0
 
0.7/5.0
Stephanie, Wedding Date: 05/19/2018
Quality of Service: 1.0 Responsiveness: 0.5 Professionalism: 0.5 Value: 1.0 Flexibility: 0.5

DO NOT BOOK THIS COMPANY! I hired Philadelphia Trolley Works (PTW) to provide shuttles for my guests between the ceremony and reception locations. Though my wedding was in downtown Philadelphia and the locations weren't more than 10 blocks apart, it rained the entire day of my wedding, so the shuttles were a prudent hire and critical to keep guests dry and safe. PTW hired to provide two buses making two rounds of shuttles from the ceremony to the reception space, with each bus holding approximately 50 guests and each round taking about 1/2 of my 200 guests. Unfortunately, each bus made only ONE trip before departing without any notice given to myself, my coordinators, or my guests. This left about half of my guests, including my family (mother, father, and brother) stranded in poor weather waiting uncertainly for the buses to return. It was about 30 minutes before we realized the buses weren't coming back and the guests committed to taking taxi's and ubers to the reception location. This delay put our reception behind schedule (given that the bride's family was not there on time) and forced many guests to shell out money for transportation when we had promised them shuttles. No one took this poorly, but I was still embarrassed by the mishap. PTW's drivers had apparently booked another engagement IMMEDIATELY after my wedding. The poor weather + regular downtown traffic caused the first loop to run so slowly that they were unable to make the second trip without missing their second engagement. So, they simply left. As the professionals in this situation, PTW should have anticipated that the window we hired them for was too short, especially given that THEY WERE THE ONES TO SUGGEST THE WINDOW IN THE FIRST PLACE! At the VERY LEAST, someone at their office could have had the courtesy to inform my coordinators of the situation sooner so that guests could have made alternative plans sooner rather than later.

Services Used: Transportation

1.5/5.0
James, Wedding Date: 02/10/2018
Quality of Service: 1.5 Responsiveness: 1.0 Professionalism: 2.0 Value: 2.0 Flexibility: 1.0

Avoid this business at all cost. We engaged them for a wedding in Philadelphia and 1) even despite detailed instructions they sent the buses to the wrong hotels and then 2) employed faulty equipment so that one bus with a malfunctioning defroster contributed to visually incapacitating/effectively blinding the driver. Wedding guests were up front wiping down the windshield in an attempt to aid his vision. No such luck. He ran up on a median and crashed into a bike rack. The potential for physical danger to guests was very real and we were lucky that there were no reported injuries as of this review. When asked about compensation Philadelphia Trolly Works offered minimum recompense, were intractable about it, and had the stones to insist in the release that we post no reviews of the service in order to be compensated. Do NOT take a risk with these guys when it is a day that comes once in a lifetime. An epic fail.

Services Used: Transportation

0.9/5.0
Dominique, Wedding Date: 06/10/2017
Quality of Service: 0.5 Responsiveness: 1.0 Professionalism: 1.0 Value: 1.0 Flexibility: 1.0

Don't use this company. I booked a trolley for my wedding. They sent a trolley with an broken air conditioner that leaked water all over the trolley's floor. I was upset and worried that gowns would get wet while on the trolley. I filed a complaint and asked for refund of 50%. The manager "Ray" was not sympathetic to this special occasion and said he would only refund $150 because they did the job and it was just water. I also would have to sign a waiver stating I would not right negative reviews regarding the company. Don't use this company!

Services Used: Transportation

4.9/5.0
Nicole, Wedding Date: 03/24/2017
Quality of Service: 5.0 Responsiveness: 5.0 Professionalism: 5.0 Value: 5.0 Flexibility: 4.5

I got a bus for my wedding day from Philadelphia Trolley Works. Jenna booked for me and she was great! Andre was our driver and he was PERFECT. Professional and friendly. He was great. I have been recommending them to all the brides I know who are getting married. Their prices are the best. I was able to get a bus all day for cheaper than other places were doing a 4-6 passenger limo for 4 hours. I highly recommend.

Services Used: Transportation

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