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The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon Reviews

The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon

The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon

Avon, OH
5.0 out of 5 rating, 56 Reviews
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Reviews

5.0 out of 5 rating
56 Reviews
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    5 out of 5 rating
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96% Recommended by couples

Awards

56
WeddingWire Couples' Choice Awards 2024 Winner
WeddingWire Couples' Choice Awards 2023 Winner
WeddingWire Couples' Choice Awards 2022 Winner
WeddingWire Couples' Choice Awards 2021 Winner
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2019 Winner
WeddingWire Couples' Choice Awards 2018 Winner
  • C
    Catherine C. Sent on 11/13/2023
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    A perfect day

    Shannon Besenfelder and the staff at the Emerald Event Center were unbelievably professional, efficient, accommodating, and kind. We had the best day of our lives! They thought of everything from putting champagne and chocolates in our wedding night suite to making sure all of the small details were taken care of. Our reception ran unbelievably smoothly! I would highly recommend the Emerald Event Center!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Catherine and David! Thank you for the kind words. All your planning really came together for your big day. You and your reception room looked beautiful. Thank you for letting me and the staff be a small part of your special day.
    Shannon
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    Maura J. Sent on 10/09/2023
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    Beautiful Wedding Venue

    The staff was wonderful, everything ran smoothly and all our needs were meet! Beautiful venue to get married at, highly recommend!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Maura Jeanne,

    Thank you for the great review! We are glad that your experience was an amazing one.
    Shannon
  • illustration stars

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    Connor C. Sent on 08/18/2023
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    Elegant and perfecty coordinated reception venue!

    Emerald Event Center was the perfect place for our wedding reception! Shannon is an excellent communicator and was attentive to every detail of our big day. We loved having every linens, decor, cake, and delicious food all included with our package. The venue was absolutely beautiful. The attached hotel was a huge bonus and really became a central hub for our family and friends all weekend long. Thank you to Emerald and their amazing staff for such a great experience and a perfect wedding reception!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Connor and Megan!

    Thank you for your great review! I am so glad we exceed your expectations, and you had a perfect day!
    Thanks again!
    Shannon
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    Megan D. Sent on 09/03/2023
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    Amazing, detail-oriented, all-in-one place!

    We had the most amazing experience with Emerald Event center!! Shannon is an expert communicator. She was very responsive and handled every detail exactly as we requested. The price was a great deal; it included a fantastic full bar, linens, delicious food throughout the whole night, and our cake. When we arrived after our off-site ceremony, the room was more beautiful than we imagined. She took the time to get everything set up exactly as we requested. The evening flowed so smoothly thanks to a very attentive staff. A server even approached me after the reception ended to ask if I wanted my glass of wine back- I had set it down while dancing and she kept track! The hotel attached was a huge bonus and let us socialize with our guests easily all weekend long. We had the best day thanks to Emerald. It would not have been the same anywhere else. Book your wedding here!!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Hi Megan!
    Thank you so much! We are so glad that you had a wonderful time!
    It has been a pleasure planning with you for your big day!
    Shannon
  • Annie
    Annie Sent on 08/28/2023
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    A dream venue

    We worked with Shannon Besenfelder for our wedding on July 29th and could not have been more impressed. From the moment we toured the venue all the way to the reception, Shannon was in constant contact and made us feel totally confident.

    We wanted a venue that didn't require any setup on our part. Emerald was perfect because I was able to drop off all of the centerpieces, table cards, etc. and all we had to do was get married and enjoy the evening. The room looked even more gorgeous than we anticipated!

    I wish I could get married again simply to work with Shannon. You can tell she loves what she does. Shannon made wedding planning completely stress-free and was able to accommodate all of our requests.

    Our guests had high praise for the food and staff (thank you Sue and Kevin!). They especially loved being able to walk upstairs to their room after an open bar. I cannot recommend Emerald Event Center enough - it is five star service from beginning to end.

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Hi Annie!
    Thank you for the kind words. Your dress was amazing! Timeless, classic elegance! Your choices and planning for your reception really came together. We are so happy that you and your guests had an amazing time! Thank you again!
    Shannon
  • Julia
    Julia M. Sent on 08/11/2023
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    Amazing Vendor Experience at Emerald Event Center!

    We can't say enough wonderful things about hosting our wedding at the Emerald Event Center. Shannon and her team were amazing to work with. From our initial consultation meeting, we really felt that Shannon cared about providing a unique and positive experience. She was always responsive and timely in her communications and quick to answer any questions we had. We have continued to receive many compliments from our guests about the reception. The food, catered in-house, was the best wedding food we've ever had. The hotel connected to the reception space was especially convenient for our large number of out-of-town guests with a very reasonable hotel block price. The venue staff did an excellent job setting up the venue to our specifications. We could not be more pleased with how accommodating, friendly, and professional everything was. Thank you for being an integral part of our BEST DAY EVER!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Julia!
    Thank you! I loved working with you on your special day! Your vision really came to life! Congratulations again.
    Shannon
  • Elizabeth
    Elizabeth Sent on 06/27/2023
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    Elizabeth and Joel's Wedding Day

    Beautiful venue; wedding cake and bridal suite included in price; fabulous food and service. Excellent staff. This place made wedding dreams come true!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Thank you again for your great review! All the planning came together! The room looked amazing and Elizabeth you looked beautiful in your dress! Thank you for letting us be apart of your special day!
    Shannon
  • Allison
    Allison W. Sent on 05/30/2023
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    Easy and Helpful

    Shannon was AWESOME! My event went off so well. The hotel held our decorartions and even our marriage contract the day before. One stop shop. They cleaned up everything afterward and put our decorations in front of our suite so we could easily take it home. The food was GREAT! So many compliments. The room looked beautiful! 10/10

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Hi Allison!

    Thank you for your kind words and great review! We had a great time planning your wedding! We are happy that everyone loved the food and had a great time!
    Shannon
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    Teresa G. Sent on 11/03/2022
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    Excellent Staff

    Shannon and the rest of the staff were very helpful and accommodating. My son's wedding went off without a hitch. The staff were very professional able work with us.

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Teresa,
    Thank you for the great review! It was a pleasure planning with you all for your son's big day!

    Shannon
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    Nicole H. Sent on 11/09/2022
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    The Emerald Event Center created the most special day for us!

    We had the absolute best experience working with the Emerald Event Center and their staff. They were attentive, organized and the food was absolutely amazing. I cannot thank them enough for making our wedding the best day ever!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Nicole! Thank you! We are glad you and your guests had an AMAZING TIME! Cheers to a lifetime of love and happiness!
    Shannon
  • W
    Wendy L. Sent on 09/28/2022
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    Mr. And Mrs. Terry Dillinger

    Shanon was a pleasure to work with at a time that is very stressful. She was always available for any questions or concerns we had and was willing to answer or help solve the problem. She also had great suggestions.

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Wendy, Thank you! It was a pleasuring planning your big day with you both! I am glad you and your guests enjoyed the evening at the Emerald Event Center!

    Shannon
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    Maddy Sent on 10/08/2022
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    Fabulous! Loved it!

    Shannon was amazing! She was so helpful through every part of planning and right there on the day-of! Everyone had a fabulous time, and I didn’t have to worry about anything. I can’t recommend her highly enough!! She took care of all my out of town guests at the hotel, and arranged a lovely breakfast for everyone on the morning after.

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Maddy!

    Thank you! I am so glad you and your guests enjoyed, and we exceeded your expectations! It was a pleasure planning with you to make your dream day come true.

    Shannon
  • Kali
    Kali S. Sent on 09/22/2022
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    Best experience

    Shannon the wedding coordinator is amazing. This venue does it all sets up takes down, catering, cake, decorations, hotel suits. If you want a stress free wedding this is the place they were there all day day of to help with anything! Amazing!!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Kali!
    Thank you for your Kind Review! We are glad your wedding went Amazing! You looked beautiful and your vision for the space really came to life!
    Shannon
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    Corinne M. Sent on 08/29/2022
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    An absolutely perfect day!!

    My husband and I began researching venues to host our wedding last year. We happened to come across Emerald Event Center and decided to make an appointment. We were immediately blown away by the venue, location, hotel amenities, and how knowledgeable Shannon was. Upon booking our date for 8/27/22, we had no idea that we were making the absolute best decision! Shannon was phenomenal at answering phone calls and e-mails. She truly went above and beyond with everything from start to finish! On our wedding weekend, the staff were all so kind and helpful to us! Everything was more than we could have ever asked for or dreamed of! From the food to the small details everything was the best! We got so many compliments from our guests, too! We could not recommend this venue enough to everyone! Hands down the best place to host your wedding!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Corinne,
    Thank you for the great review! It truly was a pleasure planning your special day with you! Your colors and wedding vision for your reception really made the room look romantic and elegant! We are so happy you and your guests had a great time!
    -Shannon
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    Reanna N. Sent on 08/24/2022
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    Best day ever

    Shannon helped to make our day amazing and went above and beyond. The veggie dish was “best vegetarian option I’ve ever had at a wedding” and the bar staff were prepared.

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Reanna! Thank you for your great review! Chef Chris makes the tastiest Vegetarian pasta! We are glad you and your guests enjoyed the night!
    Shannon
  • E
    Elisa B. Sent on 06/17/2022
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    Phenomenal Experience!

    The Emerald Event Center was perfect all around. Our guests commented that the food and cake were both some of the best they've ever had! We had 250 guests and the space was perfect, including the beautiful courtyard. The wait staff and bartenders were friendly and efficient. Shannon was SO helpful during the entire process, she was quick with her responses and helped bring my dream wedding to life!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Elisa, Thank you!
    Your wedding was so beautiful and your guests were so much fun!
    It was a pleasure planning your special day with you!
    Congratulations again!
    Shannon
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    Taylor P. Sent on 04/05/2022
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    Excellent!

    Emerald Event Center helped make my fairytale wedding a reality. They were flexible with my vision. We were able to have our ceremony, cocktail hour, pictures, and reception all in one place. All of our guest were extremely pleased with the convenience of it. The food was excellent and the service was quick everyone got their food around the same time so not one person was receiving their food after other tables finished. Shannon really helped keep me on track with reminders to schedule time for tastings, payments, and details. She responded super quick with any questions I had at anytime.

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Taylor,
    We are glad we were able to make your fairytale wedding come true!
    It was a pleasure planning with you. Best wishes to a lifetime of happiness!
    Shannon
  • Alicia
    Alicia Sent on 07/07/2022
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    Incredible, must hire!

    Super simply put, you will not get anymore bang for your buck anywhere else. The Emerald Event Center is beautiful, clean, new, and attentive. They handle nearly everything and make sure the logistics are taken care of, even on rehearsal day. I’ve heard so many compliments on how beautiful the venue was and how delicious dinner tasted. I could not be more grateful for everything the team took care of here.

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Alicia!
    Thank you for your kind words. We are so glad you and your guests enjoyed your big day! It was a pleasure planning with you.
    -The Emerald Event Center Team
  • Melissa
    Melissa S. Sent on 12/30/2020
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    Better Then I Imagined

    The people at E.E.C. were incredibly friendly and helpful. They were also very accommodating, as we had a "Covid" wedding and constantly had to make changes. We requested a Vegetarian only menu. The Chef came up with a unique (& fabulous) menu. Shannon, our coordinator took care of everything on our wedding day. I didn't have to worry about setting up a single decoration. She made it beautiful and exactly how I envisioned. We initially thought we didn't want a "hotel" for our venue. But I am so glad we went this route. Neither the ceremony or reception rooms, had a hotel/conference room feel. And the convenience of having our honeymoon suite 50 yards away, couldn't be beat!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Melissa, Thank you for the kind words. We are glad we were able to make your wedding day a dream come true! Congratulations again!!
  • K
    Kristen R. Sent on 11/09/2021
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    October 30, 2021

    Our wedding day was as amazing as we hoped and it's thanks to Emerald Event Center.
    Shannon was truly amazing. She has responded to every question, extremely accommodating and strived to make all the details come to together.
    Our reception was decorated exactly how we envisioned, and didn't have to worry about a thing.
    The kitchen staff has truly wowed all of our guests, as the food was DELICIOUS, and delivered hot and under incredible timing.The service staff/bartenders also all so friendly, attentive and fun! We couldn't have asked for better service.
    We truly were accommodated on our special day and didn't have to worry about a thing. People are still talking about what a beautiful day this was. If you are searching for a venue, look no further. You will be in GREAT hands!!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Kristen,
    Thank you! We are excited the Emerald Event Center exceed your expectations on your special day.

    Kristen your vision really came through in your décor and the room looked specular.
    It was a pleasure planning with you!
    Shannon
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    Caroline K. Sent on 10/27/2021
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    Oct 15 Edom Wedding

    We had the best experience working with Shannon! She was always responsive if we had questions and she made sure our wedding day was stress free from the beginning. I can't thank you enough for everyone's hard work on our day. Thank you for making our dream wedding a reality!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Caroline,
    Thank you for the kind words. We are so glad you had a wonderful day and your dream wedding came true!
    Shannon
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    Laura M. Sent on 10/15/2021
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    Excellent experience

    The Emerald event center did a wonderful job in all areas. They did a great job with the ball room set up. The food was great and the staff was very helpful.

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Thanks Laura! We a happy that the wedding went well and everyone was happy. It was a pleasure planning with you.
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    Christie D. Sent on 07/15/2021
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    More than I could ever ask for!

    Everything was taken care of and any questions we had were answered immediately. Shannon did exactly what she needed to do to see that our needs and desires were all checked off. I cannot express how wonderful every staff member was and how they made our wedding the best day! I am a detail oriented person and literally everything in the hall was set up exactly how I wanted and I could not have done it better myself! The attention to detail was amazing and the hall was truly breathtaking. We were so glad we chose the Emerald Event Center and I truly do wish I could have a wedding there every year! It is the best venue with the kindest people!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Christie,
    Thank you for your kind words. It was a pleasure planning your big day with you! :)
    Shannon
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    Marissa H. Sent on 12/02/2020
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    Love emerald

    So accommodating, so flexible, so awesome!! Dream Cinderella-like reception with the ballroom vibe! Shannon is a dream to work with. You wont regret it. Catering staff is awesome and the food... superb!

    The Emerald Event Center at the Residence Inn by Marriott Cleveland/Avon's reply:

    Thank you! I am so glad we exceeded your expectations. Your decisions on color theme, linens and décor made your reception.
    Cheers to a lifetime of happiness.
    Shannon
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