ROCKDIMENSION Reviews
Reviews
4.7 out of 5 rating
4.7 out of 5 rating
14 Reviews
93% recommend it
Awards
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User1351919 Sent on 09/27/2013Jenny provided me with a valuable experience that will forever be unforgettable. From the details of the decorations to the exciting activities, Jenny really knows how to plan a party. All my guests were very satisfied and not to mention there expectations were far exceeded. I would definitely recommend Jenny to plan my friends/families parties and would love to have her as my event planner for future events! -
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Jaime Sent on 05/13/2019Brides & grooms beware - stay away!
BRIDES & GROOMS BEWARE - CHECK THE REVIEWS - THEY ARE NEARLY ALL FROM VENDORS & NOT CLIENTS. DO NOT HIRE JENNY CHANG OR ROCK N EVENTS.
My fiance & I hired Rock N Events & Jenny Chang to do our wedding for October 2019. Jenny was the most expensive wedding planner that I spoke to, an investment of $22k. It was an investment we were willing to make & we were under the impression that Jenny & her team were capable of planning & executing our destination, multicultural wedding. At a $22,000 investment you expect the best. I was so wrapped up in Jenny’s charismatic energy that I naively believed her despite the advice of those around me. This is a time in my life & my fiancé’s life that is supposed to be fun, unfortunately we feel fully deceived & now we are left with $10,000+ down the drain.
The following is a list of only some of the heartbreaking details (unfortunately The Knot cuts me off at a character limit)
> First and foremost we were told that EVERYTHING would be kept track of in a “journey system” which is really just a google tracking sheet. When we inquired as to why it was NEVER updated the response was “oh, we don’t really use that”
> Jenny & team also messed up our save the dates - they didn’t input my fiancé’s family addresses &tried to blame Minted on this. They were the ones who recommended Minted and they said that Minted often messed up - which boggles me because if they mess up a lot why do you use them? Also they kept trying to blame Minted for this situation yet Minted showed me exactly what Jenny and her team did and how the mistake was made. Because of Jenny’s mistake, my fiancé’s family in India might not get their visa’s in time for the wedding and they took zero responsibility.
> I told Jenny that I wanted an Israeli food caterer & she came back to me with a Jordanian caterer & Kosher catering options. Neither of these make any sense for me culturally as I clearly stated that I am neither Jordanian/that I keep kosher. If you are a wedding planner of such high caliber, you should know and understand your couple’s preferences & cultural background.
> We were often handed off to her team of “executives”, if you look at some of Rock N Events Glassdoor reviews you will find that many of these are interns.
The straw that broke the camels back for us was when we confronted Jenny that we wanted to part ways. She declared she had a process for this already making us realize that this kind of thing probably happens often to her. She promised us a partial return of the deposit as she admitted to dropping the ball on the above items. That promise was made on APRIL 17TH it is now May 13th & the $5,000 check has yet to arrive. It gets worse. We sent her an email expressing our concern that we have not heard back nor received the check. She has not responded. We sent her and her team a text message & we hear nothing. She has vanished. All we have is an email confirmation from Monica Alvarez who also promised a return of $5,000 check and said “its going out tomorrow” that was sent on April 29th. We emailed Jenny one last time to let her know that we felt it was our duty as bride and groom to be to let other couples know about our terrifying experience and we never want someone to go through what we have been through, yet she has gone radio silent. My fiancee & I have now hired Leora of Best Bride and our experience has been amazing. Leora has done several weddings at Hummingbird Nest & told us that the quote that was given to us by Jenny was not even possible to be done at this venue and that we likely have to double our budget. You can imagine how shocking & stressful this was for us. Jenny’s team has gone radio silent, & have failed to follow through on their promise to make the situation right after admitting to us that they dropped the ball & messed up several times. I caution every bride out there to NOT use Rock N Events or Jenny Chang for your wedding planning team.
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