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Royal Carriages Limousine, Inc. Reviews

Royal Carriages Limousine, Inc.

Royal Carriages Limousine, Inc.

Houston, TX
3.2 out of 5 rating, 22 Reviews
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Reviews

3.2 out of 5 rating
3.2 out of 5 rating
22 Reviews
65% recommend it
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  • Quality of service
    3.1 out of 5 rating
  • Average response time
    3.3 out of 5 rating
  • Professionalism
    3.1 out of 5 rating
  • Value
    3.3 out of 5 rating
  • Flexibility
    3.4 out of 5 rating
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  • Clare
    Clare Sent on 01/25/2021
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    Simple and Dependable

    We decided we needed a shuttle between the ceremony location and the reception last minute. My now husband called Royal Carriages the week of the wedding and they got it all figured out in one phone call. They were there on time. The shuttle was clean and the staff was helpful. Very happy with them!
  • C
    Carmen Sent on 02/23/2014
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    Right on time. Clean vehicles and very courteous
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    Erika Sent on 05/13/2012
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    I didn't want a big limo for my wedding day. My church is small and modest, and we didn't want anything flashy, so we chose a nice black suburban instead because I really just needed to get from the hotel to our church. The suburban was clean and looked great inside and out. The driver was on time, waiting for me, and the suburban was able to comfortably fit me, my MOH, my dad, one of the flower girls and two bridesmaids. He drove carefully through Saturday afternoon Galleria traffic and still got us to the church near downtown with plenty of time. Ike calmed my nerves while we waited inside the suburban for showtime by making a few jokes and offering us some bottled water. He even helped a couple of the groomsmen and my dad with their butonnierres and told guests who were parking in front of the church (no parking zone/fire lanes) that they needed to go around to the parking lot in the back!! Thank you Ike and Royal Carriages for your impeccable customer service! We couldn't be happier!
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  • K
    Kelsey Sent on 03/27/2012
    5 out of 5 rating
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    The service was great - they were quick to respond and were able to change our booked time at the last minute. Our driver was friendly and got us everywhere on time. The limo was in wonderful condition. The price was reasonable compared to other limo companies. Overall, I'd definitely recommend Royal Carriages!
  • A
    Autumn Sent on 08/08/2010
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    Our wedding day was nothing short of hectic as it so often is for anyone, however this company completely stepped up to the plate and took away all our worries about transportation. The car was beautiful, the chauffeur professional, they rolled out a red carpet for us as we came out of the church. I couldn't have been more thrilled. Thank you Royal Carriages for everything, we will definitely be using you again in the very near future.
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    Chandrea Sent on 03/31/2009
    5 out of 5 rating
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    They were very helpful and were able to meet our needs. We rented Three limos and all were clean with professional drivers. There was a slight mix uo, but after calling company, it was resolved within two minutes. They were able to meet location change request at the last minute and I would use them again. I had a wonderful experience!
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    Thomas Sent on 01/17/2008
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    The limo was set up perfectly and arrived promptly at the church. The driver rolled out a red carpet for us and took us exactly where we wanted to go. He picked us up later from the reception and dropped us off at the hotel. It was an almost perfect service. Our only problem was we specifically asked the driver if we had tipped him and he said no so we left $90. After checking our files we found out we had. However after complaining they refunded the tip without hassle and apologised profusedly for the driver. Maybe it was an honest mistake on the drivers part.
  • B
    Megan Sent on 03/16/2010
    4.8 out of 5 rating
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    We had a limo pick us up from our reception andtake us by our house and onto our hotel. The limo was very nice, and the driver was very friendly and responisve. He even arrived early for us when we wanted to leave a few minutes early. We had a great time.
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    Jamie Sent on 11/08/2011
    4.6 out of 5 rating
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    Okay so i gave them 3 stars because 1. online reservations was impossible to use. Just call 2. after i got out of the limo there was black stuff all over my wedding dress from the limo seats. Yuck!!! other than that i was happy with them being there on time and knowing where to go.
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    Sophie Sent on 02/28/2014
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    We rented two vehicles from this company for our wedding day. We got 2 different experiences with 2 different drivers/2 different vehicles. The first vehicle we got for the day was a 20 Passenger Black Limo Bus. The driver had NO idea where she was going, didn't even ask for help with directions, and a 10 minute ride took 30 minutes. Plus on top of that, there was NO AC, the driver had to use the emergency pull to open the door, and the radio didn't work. So having the majority of our wedding party crammed in the bus with NO AC was horrible. Our exit vehicle was a 10 passenger black regular limo. Our driver was awesome and so accommodating! We were running 5-10 minutes behind schedule and he was so nice to wait a few extra minutes, and when he dropped us off at our hotel, he helped with all our luggage while we checked in. He was awesome! I would totally use this company again, but would definitely not request the same Limo Bus.
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    Debbie Sent on 11/30/2010
    4.5 out of 5 rating
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    We used Royal Carriages to rent a towncar for a wedding. We had a few dollars remaining from our wedding budget and rather than let a friend take us in their car, we thought we'd splurge on our remaining funds on a limo. Luckily, the price was right and the availability was there.
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    Cynthia Sent on 08/03/2008
    4.4 out of 5 rating
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    We booked an antique Royals Royce for our getaway car. It was beautiful and the chauffer had chilled champagne for us on our drive away. We couldn’t have been happier with the car and the ease of booking with the company. We also had a license plate which said our name.

    We were a bit skeptical about the price for the length of drive. On the website, it says the price of the rental only includes a trip from A-B, which in our case was less than a mile. But the driver took us on a little trip around Houston before dropping us off so we could drink our champagne and enjoy the moment.
  • L
    Linda Sent on 04/23/2008
    4.3 out of 5 rating
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    I was very pleased with our limo service, I personal spoke with the owner Tony, What a nice man and very professional.
    Our driver was always on time and knew exactly where to go.
  • Elisabeth
    Elisabeth Sent on 12/08/2010
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    My husband and I had a little money left over for transportation from the venue to the hotel and Royal Carriages was able to fit us in the week before our wedding date. The night of the wedding, we called the driver to see if he was able to pick us up a little earlier than expected and he was there within 15 minutes of our phone call. However, during the short ride from our venue to the hotel, the driver got lost, rolled down the partition and proceeded to rudely demand turn by turn directions. Talk about a buzz kill. Once we arrived at the hotel the driver seemed to be in a hurry to drop us off and be on his way (even though we had paid for his services for an hour and the ride took 30 minutes). It seemed more like a taxi ride, than a limo ride from our wedding.
  • S
    Stacie Sent on 06/02/2008
    1.3 out of 5 rating
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    I'll get to the little things later, but what I hated the most about it (and maybe it was just my driver) was that he missed the turn off to my venue and KEPT ON GOING. He kept telling me that "the road is up here" and I kept arguing with him that "no, I know where I'm getting married, and that was the only road to get to it." First off, I didn't like that he didn't know where he was going. But I could've let that slide, cause anybody can get lost. But to argue with me about where it was and how to get there was completely unacceptable. He even continued driving about 5 blocks before he decided I was correct, and turned around. (All this is going on in Friday evening rush hour traffic, my sister is about to get carsick - he was a CRAZY driver, and I'm about to be late to meet my photographer.)
    The little things...He wanted to be paid UP FRONT. I didn't like that, cause who knows, he gets the money, drops us off to get our hair done, he could leave us there - it wouldn't matter, cause he already had the money...The other thing, there was no ice in the limo. I wasn't expecting sodas, or even water, but there wasn't even any ice. I guess you have to special request this??
    All in all - I would not recommend, cause you never know if you'd get the same driver I got, and he was awful.
  • L
    Lex Sent on 06/12/2023
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    Avoid at all costs

    AVOID AT ALL COSTS!!!
    This place is a scam and they do not care about customer service whatsoever. They will not accommodate you for any reason. They trick you into a contract that doesn’t favor the consumer at all and will not work with you at all. We needed to cancel for emergency reasons and we gave well in advance notice and they would not refund us or talk to us. We even went in person and the manager refused to come out to speak to us. They do not care about you at all. All they want is your money. Do not book!
  • E
    Eli K. Sent on 06/12/2023
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    Very Bad Experience!

    Very poor service! Management was very rude and not accommodating at all. Actual service does not live up to the website at all! I would avoid at all costs!
  • Catherine
    Catherine C. Sent on 02/27/2020
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    Worst bus service in houston

    WORST SERVICE IN HOUSTON!! DRIVER GOT LOST! A TWENTY MIN. DRIVE TURNED INTO OVER AN HOUR. DRIVER DID NOT KNOW HOW TO TURN THE BUS AROUND AFTER GETTING LOST DOWN A DARK DIRT ROAD. PASSENGERS ON THE BUS HAD TO ASSIST HER TO TURN THE BUS AROUND!! DO NOT USE!!
  • User1617994 Sent on 05/13/2014
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    Used for shuttle service & get away car.
    This company was not user friendly.
    The driver was rude.
    They didn't know where they were going and therefore were late (didn't know where they were going even with the addresses & GPS). Not all guest were picked up. Because they were so late any guest with a car drove themselves or carpooled so they wouldn't miss the ceremony.
    Unprofessional, unhelpful and a waste of money.
    Not pleased. Will not use this company again for anything.
  • S
    Shannon Sent on 08/10/2010
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    Our limousine did not show up at the church to pick up my husband and I after we got married. I called and the lady I spoke to was very rude and said that I called the day before and cancelled without giving a reason and that the girl who called just gave a first name not a last. Then the lady said she called my cell number, which wasn't my cell number, and confirmed the cancellation. And after arguing for several minutes she said it would be 20 mins total for a new limo to arrive. I called 15mins later and she said it'd be another 20-25 mins. It doesnt even take 15 mins to get to the church! I said forget it and have him come to the reception place at 1:25. He arrived extremely early in the wrong color limo and did not give us the red carpet promised in the contract. The lady said she would make a note about a partial refund but no one has bothered to contact me since. We did not get a service we paid for and they did not confirm a cancellation with me. The story sounded made up cause they ran out of cars and we were an hour late to a 2 1/2 hr reception. I called the number they said they called and there was no Shannon at that number so they lied. End of story. Even when i went in to the business they continued to argue with me and made me out to be the villain. Horrible service and no customer service!!! They are on the better business bureau so file your complaint with them also!
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    Crystal Sent on 08/13/2008
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    Worst Experience I ever had with a limo company!!!!!
    They ruined my wedding night!!!!!!
    I had booked them for 10:30 to pick us up, they charged me an hour before (starting at 9:30 because the wedding was in Friendswood and it would take an hour to get there!) So 10:30 came around and the Limo was not there!!! All my guests were outside waiting. The people that ran the place I rented were getting mad at me because I did not book the place for overtime. I called the limo's main office and they contacted the driver. They then called me back and said the driver was 10 mins away. 20 mins past and he still was not there!!!!!!! My husband and I both called and started to complain because the place was going to charge us extra for the time. Finally 40 mins late the driver showed up!!!!!!!! Did not have a wedding sign, or red carpet like I paid for in the wedding package. The driver was very rude did not say a thing to us, then about a few miles after he drove us away he got a FLAT TIRE!!!!!!!! He pulled over and by that time we were furious. We called the office and they did not pick up!!!! The driver said they could get another Limo, but it would take an HOUR!! We had a 9:00 am flight to Maui the next morning and thank god one of our family members drove by and saw us and picked us up, or I wouldnt of had a wedding night at ALL!! I WOULD NEVER BOOK THIS COMPANY AGAIN THE SERVICE AND DRIVER WERE AWFUL!!!!!!
  • User1599881 Sent on 04/28/2014
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    ATROCIOUS!! We used this company to shuttle guests to & from our wedding. We got word from guests of the awful service(door of the bus flapping open on freeway, bus driver used profanity toward my aunt, grandmother fell getting off the bus b/c the driver didn't get the step out for her,etc).BUT, the story gets worse when I called the company about the service. After multiple tries to reach the manager, he(who told me his name was Tony)finally called me back & I explained how unhappy I was & how I thought this company prided themself on excellent service. After having to basically convince him, he agreed to reimburse us for a portion of the amount we paid. Days passed & we didn't hear back after he told me he'd call me back in 2 hours & email me the paper work to reimburse us. We called multiple times & when Tony was never available, we finally spoke to another man who was. He told us his name was Carlos & that he was a bus driver & after filling him in, he said he couldn't really help us and we'd have to talk to Tony. Well, he proceeded to put us on hold & then put us through to another representative who I'd already spoken with. BUT, here's where it gets unbelievable. Come to find out, through the 2nd rep who admitted it to us, the man we spoke with WAS TONY & not only that, HE WAS THE OWNER OF THE COMPANY, and his real name is HUSSEIN!! So, recap: The OWNER of the company lied multiple times, pretended he was 2 other people & still did not honor his promise of reimbursement! Who runs a company & is so much of a coward that he can not even be honest about who he is?! It wasn't until we told them that we knew exactly who that was we were talking to & were going to get our attorney involved, that they finally sent us the form to reimburse us. Here we are 3 wks later from the time we signed & submitted the reimbursement form(4 wks from the original conversation with Tony/Carlos/Hussein)& still do not have our money! Whatever you do, DO NOT USE ROYAL CARRIAGES!
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