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Sheraton Eatontown Hotel Reviews

Sheraton Eatontown Hotel

Sheraton Eatontown Hotel

Eatontown, NJ
4.9 out of 5 rating, 58 Reviews
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Reviews

4.9 out of 5 rating
58 Reviews
  • Quality of service
    4.9 out of 5 rating
  • Average response time
    4.8 out of 5 rating
  • Professionalism
    4.9 out of 5 rating
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    4.9 out of 5 rating
96% Recommended by couples

Awards

58
WeddingWire Couples' Choice Awards 2023 Winner
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2019 Winner
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    Dakota L. Sent on 01/22/2024
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    The best day

    I have nothing but amazing things to say about the Sheraton. This was the first and only venue we looked at and we knew immediately this was where we wanted to get married. The cocktail hour and grand ballroom are absolutely stunning! The entire team from the catering sales/coordinator to the Maitre D were so helpful throughout the whole wedding planning process! They answered and annoying questions I may have had along the way very promptly and were so accommodating! On my wedding day the power had gone out for several hours before the reception. The staff was extremely helpful and reassuring that they would get to the bottom of the issue and have some out to fix it; they kept me updated the whole time. The bridal suite was beautiful and the rooms were so clean. The food was great, all of my guests are still talking about the cocktail hour and dinner. I have type 1 diabetes and the bartender was also very accommodating making sure to keep a big bottle of apple juice behind the bar just for me in case of a low blood sugar. I would recommend the Sheraton to anyone!
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    Daisy Sent on 02/22/2023
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    Awesome place

    This place is amazing they did everything and more to make my day great. They went above and beyond and more for me and my husband on our day. They also treated my guest who booked rooms amazing. Thank you Sheraton for all you did on our day
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    Kathy C. Sent on 10/12/2023
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    Easy and professional

    My daughter's wedding on 10/1/23 was nothing short of excellent. From start to finish was perfect. I can not thank Heidi, Angel, and all the staff for the attention and guidance they gave during the process. The food was outstanding and our guests loved the whole night. Thank you all for your help. I highly recommend this venue. You won't be disappointed!
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  • M
    Michael Sent on 10/11/2023
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    My day was magical. The attention and attentiveness I received By Heidi from the first day I met her was amazing. She made us feel special.

    I booked with the Sheraton of eatontown NJ because I loved how beautiful the grand ballroom was, the staircase in the entrance of the hotel and what a great contemporary feel to each room. the outdoor ceremony area was a huge plus as well. Then there was Heidi, who made us feel like family from our first meeting over a year prior to my wedding. She and her staff were always available for any questions and meetings that I needed to make sure our day was perfect. My guests enjoyed the evening as much as we did and raved about the food and all the choices that we made. The desert pedestals were a great upgrade. I’m more than happy that I chose The Sheraton because it made our wedding everything I wanted it to be and more. ❤️❤️❤️❤️
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    Mark E. Sent on 05/25/2023
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    Excellent staff and beautiful venue

    My daughters wedding was at this location...the Sheraton Eatontown in May of 2023. If I had to rate the the staff on a 10 pt scale, from the initial consultation to the last minute of the wedding I would rate them a 20. Our primary contact was Lara, who was a doll to work with from the minute we stepped into the hotel when we were first looking at the venue. But the whole team was great. If Lara wasn't available, Heidi and Jackie stepped in quickly and efficiently. They were super helpful in answering any questions we had along the way and assuring me that everyone would be perfect and it was! The venue itself was beautiful as well. One of the primary reasons we even considered the hotel was for the possibility of an outdoor ceremony, if the weather cooperated, which it did! I also need to give a shout out to Mick and Angel. We had reserved a block of rooms for guests and Mick was super helpful in accommodating all requests and Angel was our maitre d and was so easy to work with. Overall, we are extremely pleased with Lara and the rest of the team. Thank you!!!
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    Areeba Sent on 01/23/2023
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    Best Wedding Venue in Tri-State Area!!

    We hosted our wedding reception at the Sheraton Eatontown and it was nothing short of a dream come true. It is truly a hidden gem in Eatontown, not far from the beach! The white glove client service we received was truly outstanding, with every single staff member going above and beyond to ensure that our experience was perfect in every way. Jackie, Heidi, and Lara were always available to answer any questions or concerns we had, and they made sure that every detail was attended to with care and precision.

    The decor was absolutely breathtaking, with beautiful custom lighting options and elegant centerpieces and table arrangements that added a touch of romance to the space. The Grand Ballroom was spacious and elegant, with room for all of our 200 guests. The cocktail room beautifully lit and incredibly spacious. The outdoor terrace was really nice too. The lobby and outside areas were amazing for photos as well!

    Every aspect of our wedding reception was perfect, and we are truly grateful to the staff for making our special day one that we will treasure for the rest of our lives. If you are looking for a place that truly goes above and beyond to make your wedding day perfect, look no further. The Sheraton Eatontown Hotel is a truly remarkable place and we can't recommend it highly enough.
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    Malie Sent on 10/26/2022
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    excellent venue

    My parents celebrated their 50th anniversary at the Sheraton Eatontown. I very much recommend this venue for any occasion. Heidi, was very kind and responded very quickly to all my questions. Angel was the best and very helpful. He was there for me the beginning of the party until the end asking if I need anything. Paul was very helpful with a smile on his face. I thank everyone who works at the front desk they were so kind and very accommodating
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    Sabrina S. Sent on 10/12/2022
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    You're in Good Hands

    We knew from the second we walked in and saw the large, beautiful staircase in the lobby and gorgeous ballroom that the Sheraton Eatontown is where we wanted to get married aesthetically, but what should really seal the deal for anyone considering this venue is the staff. Heidi and Jackie were available for me practically 24/7 to answer my many questions and made planning so easy! Angel, the maitre d', was a literal angel and made sure everything went off without a hitch on the big day. Rita, the Room Sales Coordinator, was incredibly sweet and so helpful with all of our needs concerning the room blocks. And Laura, the captain of the wait staff, went above and beyond to get us absolutely anything we needed at the reception. I even got sick at one point, and she was right by my side offering assistance until I could rally. The level of care, humanity, and attention to detail at the Sheraton is unmatched; I could honestly cry right now with appreciation! The guests raved about the food, from cocktail hour to the ice cream sundae bar. It truly was the best wedding ever and I am so thankful. GET. MARRIED. HERE. You won't regret it!
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    Beatriz C. Sent on 11/21/2022
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    excellent professionalism

    I had my wedding in the Regal Ballroom, and I had a great experience, Jackie and Heidi were very helpful and professional. I recommend.
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    Rebecca G. Sent on 09/11/2022
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    Luxury hotel for a great price!!!

    What initially drew me to the Sheraton were the modern chandeliers in the Grand Ballroom. We booked during their Black Friday Deals, and got so much for an affordable price! The Sheraton definitely looks and feels like a luxury hotel. Any questions or concerns that we had, the team at the Sheraton worked with us to resolve it. We had our ceremony outside and were concerned with the outdoor pool and Route 35, but we did not hear anything! The food was amazing and we felt taken care of every step of the way. The team at the Sheraton definitely knows how to throw a wedding!!
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    Meg Sent on 06/10/2022
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    You Should Definitely Hire The Sheraton to Host Your Wedding!

    Five stars does not seem adequate to express my delight with how well our wedding went. When my husband and I started the search for venues last year, it was exhausting. I am SO glad we picked The Sheraton because they were absolutely wonderful to work with from start to finish. From our initial meeting, Heidi and Jackie were always upbeat and SUPER responsive. As the the days drew near, there were loads more questions to answer and some snafus we had to work through and they made the process pretty painless. They were on top of every detail and honestly, much of the planning was in their hands so I got to step back, which was wonderful during a busy time. I honestly never really got too stressed because I knew I was in good hands.
    Angel, the maître d', made sure everything was in order the week of and day of and constantly checked in with us to see how things were going. The cocktail hour was amazing. I’ve gotten so many compliments on the food and service. SO MUCH FOOD! The reception was just beyond what I had hoped for and the ballroom looked absolutely beautiful. I could not have been happier with the way things turned out. The hotel itself is beautiful, the accommodations were lovely. The bridal and groom suites were super spacious and the BEST place to spend the morning of getting ready. The only down side was that the time went by so quickly and we were having so much fun. I HIGHLY recommend you hiring The Sheraton to host your wedding. You won’t be disappointed. Heidi, Jackie, Lara and Angel are like the dream team.
  • Amber
    Amber B. Sent on 03/02/2022
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    You will never regret the Sheraton!

    The Sheraton was the perfect choice for our wedding day. It was the only venue we toured because we were confident in our choice. Heidi was always super communicative, answering all of my emails within minutes or having an out of office notice on if she wasn't going to (which is always appreciated!). We had a small situation with the hotel bar being closed after our rehearsal dinner when we were told it would be open, but the staff at the Sheraton quickly jumped into motion and set us up in the executive lounge on the 6th floor for our guests to enjoy. The day of our wedding, everything went super smooth. Heidi and Jackie were there to be hands on with anything we needed, our Maitre D, Angel, was constantly asking us how everything was going, and our head waiter was always there with another drink when ours were empty (even on the dance floor). Our guests loved the modern space, convenience of the hotel being upstairs, and the food reviews we are receiving from others was well worth everything. You will not be disappointed if you book with the Sheraton!
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    Travis Sent on 09/29/2018
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    What can I say about the Sheraton of Eatontown? We just signed our contract today to have our wedding May 2020 and we have been nothing but ecstatic. Jenny and Rachel are so amazing. They have reassured us every step of the way. The whole venue is gorgeous. I cannot wait for our big day!

    Sheraton Eatontown Hotel's reply:

    We can't wait either! Thank you so much!
    -With much love from the Grand and Regal Ballrooms team at the Sheraton Eatontown Hotel
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    Taylor Sent on 03/26/2019
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    Experience

    The Sheraton is everything I asked for!

    Sheraton Eatontown Hotel's reply:

    Thanks a million!
    -With much love from the Grand and Regal Ballrooms team at the Sheraton Eatontown Hotel
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    Jennifer S. Sent on 12/05/2019
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    The Sheraton Is The Best!!!!

    Lauren Ferlise, Catering Manager went above and beyond and far exceeded our expectations. Lauren is an excellent communicator and always follow through. Jenny was there to help whenever Lauren wasn’t available. Corey, Maitre De made sure our party went off without a hitch. In addition, Claudio at the Front Desk went out of his way to accommodate all of our out of town family and friends and helped make their hotel experience a memorable one.

    Sheraton Eatontown Hotel's reply:

    Thank you so much for this wonderful review! Eve's Bat Mitzvah was spectacular, and we are honored to have been part of such an important day in your lives. Thank you again!
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    Nguyen Sent on 12/25/2019
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    A wonderful venue

    Reviewed On 12/26/2019 by Nguyen H
    The Catering/Sales team at the Sheraton Eatontown were phenomenal. They’re true professionals whose really care about you and your visions. From the first day of planning all the way to the last minute of the wedding reception, they’re always there to make sure everything was the way we wanted it. Their attention to details along with their services are beyond words. The food were amazing, and the ball room was beautiful. My wife and I are so glad that we’ve chosen this venue for our wedding. To any new couple that are looking for a venue for their wedding, we highly recommend you give the Sheraton of Eatontown a look. You will not be disappointed!

    Sheraton Eatontown Hotel's reply:

    Thank you for this amazing review! We could not be more happy for you and Walaa, and we're thrilled your wedding day was absolutely perfect. We wish you both a lifetime of love and happiness!
  • Katelyn
    Katelyn Sent on 11/07/2019
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    Couldn't Ask For More!!!

    We had our wedding at the Sheraton in Eatontown 11/2/19, and it was incredible!! The newly renovated venue/hotel is gorgeous, modern and sleek, but still so classy. I mainly worked with Jenny, and she was awesome, she took care of all the details, making sure our day went beautifully. But both Jenny and Lauren were great, and one was always available for questions or assistance. The food was great, and the cocktails got lots of compliments too!! Everything ran smoothly, even the last minute changes/additions. They absolutely went above and beyond, I wouldn't change a thing!

    Sheraton Eatontown Hotel's reply:

    Katelyn, thank you so much for your incredible review! We are honored to have been a part of yours and Paul's beautiful wedding day, and we're thrilled you both had an exceptional day. Thank you again for your review, and we all wish you lots of love and happiness in your lives together.
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    Heather Sent on 11/03/2019
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    Great Wedding 10/26/19

    We had such a great experience working with the Sheraton for our October 26th wedding! We asked sooooo many questions, because obviously this was a new experience to us, and we wanted everything to be perfect. Jenny could not be more welcoming and accepting to our questions. She wrote back immediately, even when it was a late at night question. Jenny made us feel at ease during our final menu detailing that all of our requests and details. Even on the day of she was there making sure everything was perfect and all the details we had talked about during our conversations/emails were followed through. All of our guests raved about the food! Our only caution was there was a second wedding happening the same time, and there is always going to be something that does not go exactly as you would like. During our reception our photographer wanted pictures of us outside, and we were not able to get all of our pictures that we wanted because of the other wedding. Overall, the Sheraton made sure our wedding was a day worth remembering and one that went as smoothly as possibly. During our wedding planning process, we had the pleasure of working with Jenny, Rachel, Jimmy, Elina and Alex. All of our guests loved our wedding and the new Sheraton. We highly recommend considering the Sheraton as your wedding venue!!!

    Sheraton Eatontown Hotel's reply:

    Thank you for the lovely review! We are so thrilled that you and Dan had a beautiful wedding day. We wish you both a lifetime of love and happiness. Congrats again!
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    Erin Sent on 10/04/2018
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    The Sheraton Eatontown Hotel is beautiful. The staff is wonderful & they are very accommodating. I highly recommend having a wedding or event here.

    Sheraton Eatontown Hotel's reply:

    Thank you! We truly appreciate it.
    -With much love from the Grand and Regal Ballrooms team at the Sheraton Eatontown Hotel
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    Stephanie Sent on 10/06/2018
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    I just booked my wedding with Jenny and I could not be happier or more excited. After being treated terribly at many other venues, Jenny rolled out the red carpet for us at the Sheraton Eatontown Hotel! We booked in the spacious and beautifully remodeled Regis ballroom and the entire place looks so great now! I’m very excited for next September. Jenny has been communicative and extremely helpful throughout the entire process! Highly recommend. The room block process was super simple too.

    Sheraton Eatontown Hotel's reply:

    Thank you so much!
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    Stephanie B. Sent on 09/14/2019
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    Above and Beyond My Expectations

    The Sheraton of Eatontown and in very specific particular, Jenny McCann delivered above and beyond exceptional hospitality during my wedding on Sept. 7, 2019.

    Having booked with Jenny, I worked with her the entire year, coordinating pick up and drop offs with vendors, asking a million questions, coordinating a ceremony rainy weather back-up plan (we were close, but thank god didn't need it), coordinating a rainy day rehearsal and you name it. She was always responsive and patient with all my questions and never ever let me go 24 hours without responding (when she was in office of course).

    As we approached closer to the date, working with Jenny was a breeze. I loved finalizing our menu selection, working on specific details with her, etc. She gave great suggestions, and wrote everything down clearly for the catering staff so they wouldn't get anything wrong. She even went out of her way to make me the signature cocktail, so I could taste it before buying it! Kelly helped make me a sign for the cocktail that matched my colors on the invitation. Again, everything was above and beyond. The Sheraton of Eatontown truly knows hospitality.

    I'd like to discuss the day before / and day of my wedding and how exception both Jenny and the overall staff at the Sheraton were to me on these special days. There was a minor snafu with my moms room - I tried to get her on the 1st or 2nd floor and the front desk accidentally put her on the 4th - one call to Jenny and not only was it straightened out in record time, but also she was upgraded. I mean, I can't say enough. She saved my life. Making my parents happy day of - I couldn't ask for anything more.

    Jenny isn't the only story here. The front desk staff were always patient and accommodating. The bar staff - incredible. The waitresses and waiters during the day - and of course my Matre D' Elina - provided unparalleled service and made me feel truly blessed the entire day.

    Given the hospitality industry, and particularly the hotel industry in general, I'd say the staff & people were top down, perfection.

    The rooms since the renovation are incredibly clean. The entire hotel smells so nice and wonderful. The ballrooms are perfect. I mean, get married here.
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    Bansari P. Sent on 09/13/2019
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    The Best Ever!

    Sheraton Eatontown was recently renovated - with a modern and chic though. However, what made Sheraton Eatontown our pick for our wedding day were - Rachel James, Jennifer (Jenny) McCann, Lauren Ferlise, and Kelly Young. This team was incredibly friendly and helpful from the day we signed to the day we were married. Not only were they quick in their responses, but they were able to successfully resolve any issues we may have had. Our wedding day was absolutely amazing, and the catering sales team played a big part. We were able to enjoy our wedding day because we knew we were in good hands :)
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    Roney A. Sent on 08/09/2019
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    Wedding day

    Since the first email to the Sheraton Hotel in Eatontown we only have great things to say about everything. Kelly, Jenny,Lauren and Elina they are awesome. Thank you so much for making our special day so “Special”

    Sheraton Eatontown Hotel's reply:

    Wow - thank you for the beautiful review! We are so honored to have been a part of your wedding day. Congratulations again!
  • Michelle
    Michelle M. Sent on 12/06/2018
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    Amazing, can’t wait for our wedding!

    Booked with Jenny at the Sheraton, absolutely in love with it! Can't wait for July of 2019!

    Sheraton Eatontown Hotel's reply:

    We're honored that you chose us to be part of your big day. Thank you and congratulations!
    -With much love from the Grand and Regal Ballrooms team at the Sheraton Eatontown Hotel
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    Tracy Sent on 07/08/2019
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    Bar/Bat Mitzvah's

    We just had our children's B'nai Mitzvah at the Sheraton of Eatontown and it was amazing. From Beginning to end everything the staff was helpful, the food was great, the venue is gorgeous. Working with Jenny McCann at the Venue was the highlight, she was so helpful, understand and made the planning as simple as possible. I highly recommend.

    Sheraton Eatontown Hotel's reply:

    Thank you so much, Tracy! It was our pleasure to help make this a special day for you and your family.
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