Southern Exchange Ballrooms Reviews

Reviews

• Marisa W. Sent on 08/07/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Spectacular Venue!

  Not only is this venue beyond gorgeous, but the team at Southern Exchange is an absolute pleasure to work with. Michael was so open with us and made sure that our vision was executed. Our guests raved about the venue and the spectacular food! I knew as soon as a I walked into the Whitehall Ballroom that this was the place we would get married and my choice was confirmed time and time again. If you are looking for a beautiful venue for your wedding and amazing food, look no further than Southern Exchange!

  Not only is this venue beyond gorgeous, but the team at Southern Exchange is an absolute pleasure to work with. Michael was so open with us and made sure that our vision was executed. Our guests raved about the venue and the spectacular food! I knew as soon as a I walked into the Whitehall Ballroom that this was the place we would get married and my choice was confirmed time and time again. If you are looking for a beautiful venue for your wedding and amazing food, look no further than Southern Exchange!
• Carolina S. Sent on 08/12/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Bridal extravaganza of Atlanta

  Just visited this location for a bridal expo, and it's breathtaking. The only deal breaker for me would be parking, since their doing construction around the area, but you can always have valet.

  Just visited this location for a bridal expo, and it's breathtaking. The only deal breaker for me would be parking, since their doing construction around the area, but you can always have valet.
• Ashley Sent on 05/15/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  We used the Grant Loft for a Gala event. The room was beautiful! It brought a great ambiance to the event. The location of the DJ, bar, and catering tables were perfect and there was still plenty of room for tables, dancing, and mingling. The hallway was perfect for entrance tables and anything else we wanted displayed. Guests were really comfortable coming in and out of the room. The venue location through the sky-walk was wonderful and convenient. Their customer service was absolutely amazing. Any question I had was quickly answered and everything was extremely organized! I strongly recommend the Southern Exchange Ballrooms for any event!!

  We used the Grant Loft for a Gala event. The room was beautiful! It brought a great ambiance to the event. The location of the DJ, bar, and catering tables were perfect and there was still plenty of room for tables, dancing, and mingling. The hallway was perfect for entrance tables and anything else we wanted displayed. Guests were really comfortable coming in and out of the room. The venue location through the sky-walk was wonderful and convenient. Their customer service was absolutely amazing. Any question I had was quickly answered and everything was extremely organized! I strongly recommend the Southern Exchange Ballrooms for any event!!
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• Laxmi Sent on 06/05/2018
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Venue was very good with elegant chandeliers. There was a lighting and DJ company I used 'ByteGraph' - please don't use them. They can ruin the event.
  Initially young people were assigned to us and they are not RELIABLE. But later Kim Blake and Jessie took over and they did a wonderful job.

  Venue was very good with elegant chandeliers. There was a lighting and DJ company I used 'ByteGraph' - please don't use them. They can ruin the event.
  Initially young people were assigned to us and they are not RELIABLE. But later Kim Blake and Jessie took over and they did a wonderful job.
• Julie Sent on 02/05/2016
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  It was stunning. The venue is the part that made my wedding day so beautiful. Understated, beautiful floral arrangements added to the beauty.
  
  The food was the best wedding food I ever had (and I ate it the day after).
  The space was absolutely magnificent.
  The place made my wedding a STUNNING event.
  
  my dreams came true at 200 peachtree ...

  It was stunning. The venue is the part that made my wedding day so beautiful. Understated, beautiful floral arrangements added to the beauty.
  
  The food was the best wedding food I ever had (and I ate it the day after).
  The space was absolutely magnificent.
  The place made my wedding a STUNNING event.
  
  my dreams came true at 200 peachtree ...
• Omoye O. Sent on 02/25/2019
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Beautiful Venue

  It's just so beautiful. We had our ceremony and reception at Southern Exchange. The space is just so naturally beautiful that just a few decorative items are required to personalize it. I loved having my wedding in the heart of downtown Atlanta and would do it all over again at this venue.

  It's just so beautiful. We had our ceremony and reception at Southern Exchange. The space is just so naturally beautiful that just a few decorative items are required to personalize it. I loved having my wedding in the heart of downtown Atlanta and would do it all over again at this venue.
• Tanekka Sent on 08/04/2017
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.5 out of 5 rating
    4.5
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    4.5 out of 5 rating
    4.5

  Rebecca and Kim are absolutely amazing! They went above and beyond to make sure that my day was flawless. Kim even stood with me before I walked down the aisle and held my train so it wouldn't get dirty on the freight elevator. I actually changed venues in the early stages of wedding planning and because of them I am definitely glad I did! I cannot thank them enough!

  Rebecca and Kim are absolutely amazing! They went above and beyond to make sure that my day was flawless. Kim even stood with me before I walked down the aisle and held my train so it wouldn't get dirty on the freight elevator. I actually changed venues in the early stages of wedding planning and because of them I am definitely glad I did! I cannot thank them enough!

  Southern Exchange Ballrooms's reply:

  Thank you so much for your kind words, TaNekka! It was a pleasure working with you up to and throughout your wedding day. Thank you for choosing us to host your wedding. We wish you a lifetime of happiness and love!
• Brittani Sent on 11/27/2018
  4.6 out of 5 rating

  4.6
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0

  Great Place

  The venue was beautiful. Everything did have to be brought in from an outsource vendor but gave lots of room for creativity and creating my event the way I wanted it. We worked with Amanda who was awesome. Extremely responsive and made our vision come true completely. Amanda was great at making every request happen, even when we changed things the night of the rehearsal.

  The venue was beautiful. Everything did have to be brought in from an outsource vendor but gave lots of room for creativity and creating my event the way I wanted it. We worked with Amanda who was awesome. Extremely responsive and made our vision come true completely. Amanda was great at making every request happen, even when we changed things the night of the rehearsal.

  Southern Exchange Ballrooms's reply:

  Thank you so much, Brittani! We love to be a glamorous blank canvas so that each wedding can be unique and magical for each individual couple. We will make sure Amanda reads your compliments and we are honored to have been a part of your special day. Congratulations again!
• Deandrea D. Sent on 05/02/2022
  3.8 out of 5 rating

  3.8
  • Quality of service
    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    3.0 out of 5 rating
    3.0

  They'll get the job

  The positives:
  - The venue is beautiful
  - They’re responsive to emails / questions
  - The pre wedding tasting was great
  - The food was great
  - The drinks were great
  - Our guests had fun
  
  The issues:
  Our main and primary issue is we were told several things in writing prior to booking the venue, signing the contract, or paying our deposit which the venue either tried to not honor or ended up not honoring at all.
  
  The first was regarding menu prices. At the time of signing we asked numerous times if we are locked in on prices when we sign or if they fluctuate. We even required the food prices to be itemized in our contract before we signed. When it got closer to the event, our itemizations were removed from the latest event order and we were told their menu follows new prices. This was an issue for a few reasons. 1 is was sneakily removed without any conversation and 2, it was in direct contradiction to what we were told before signing. By told I mean in writing on multiple emails.
  
  Our other issue is we were told the service fee was a different charge for drinks than what was in our final contract. When we told the event person this and showed him the previous email from him before we signed, he said he must have made a mistake before. Since it was his mistake, the proper thing to do would have been to honor what they said.
  
  We were also told, in writing, the venue can pack up to go boxes for food for guests that don’t show up because the venue can not decrease the guest count after you sign. After our event when we asked about the togo boxes, they gave some answer about food poisoning. When I showed them the email when they said something totally different before we paid our money, they didn’t respond.
  
  We aligned on a floor plan that had an aisle in the middle for the wedding party to make an entrance. When we arrived, there was no aisle, and we had to enter along the side of the tables which made it hard for guests to see.
  
  Like I said, some things they ended up honoring, others they did not. They should have honored everything they told us in writing and not have changed their word at all as this is illegal and has couples sign under false pretenses. They also have an arbitration clause in their contract so be mindful of that. We worked with the same person from start to finish so turnover wasn’t an excuse. If you choose them, your event will be nice, it will probably go fine. However these are the issues we had so be prepared.

  The positives:
  - The venue is beautiful
  - They’re responsive to emails / questions
  - The pre wedding tasting was great
  - The food was great
  - The drinks were great
  - Our guests had fun
  
  The issues:
  Our main and primary issue is we were told several things in writing prior to booking the venue, signing the contract, or paying our deposit which the venue either tried to not honor or ended up not honoring at all.
  
  The first was regarding menu prices. At the time of signing we asked numerous times if we are locked in on prices when we sign or if they fluctuate. We even required the food prices to be itemized in our contract before we signed. When it got closer to the event, our itemizations were removed from the latest event order and we were told their menu follows new prices. This was an issue for a few reasons. 1 is was sneakily removed without any conversation and 2, it was in direct contradiction to what we were told before signing. By told I mean in writing on multiple emails.
  
  Our other issue is we were told the service fee was a different charge for drinks than what was in our final contract. When we told the event person this and showed him the previous email from him before we signed, he said he must have made a mistake before. Since it was his mistake, the proper thing to do would have been to honor what they said.
  
  We were also told, in writing, the venue can pack up to go boxes for food for guests that don’t show up because the venue can not decrease the guest count after you sign. After our event when we asked about the togo boxes, they gave some answer about food poisoning. When I showed them the email when they said something totally different before we paid our money, they didn’t respond.
  
  We aligned on a floor plan that had an aisle in the middle for the wedding party to make an entrance. When we arrived, there was no aisle, and we had to enter along the side of the tables which made it hard for guests to see.
  
  Like I said, some things they ended up honoring, others they did not. They should have honored everything they told us in writing and not have changed their word at all as this is illegal and has couples sign under false pretenses. They also have an arbitration clause in their contract so be mindful of that. We worked with the same person from start to finish so turnover wasn’t an excuse. If you choose them, your event will be nice, it will probably go fine. However these are the issues we had so be prepared.
• Reina Sent on 11/03/2017
  3.4 out of 5 rating

  3.4
  • Quality of service
    3.5 out of 5 rating
    3.5
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    2.5 out of 5 rating
    2.5
  • Flexibility
    3.0 out of 5 rating
    3.0

  Venue was used for cocktail hour & reception. Beautiful, Spacious, well equipped.
  
  Needs paint & it appeared to be in process, however, not complete by the event. The portion completed, had patchy shades.
  The venue cost itself seemed less expensive at first, however, the line item's add up, it is costly. EVERYTHING must be in writing or it will not be honored, even if the rep said it was normal part of all events. The reps promise the moon to get the contract signed & deposit.
  
  During cocktail hour someone was flickering the lights on and off. Bar tenders wanting guests to pay more tips after I was precharged a 22% gratuity.... They promote the bride/groom names on ticker sign outside, it was up for a very short time, it was more promos the bride/grooms names(they didn't tell us that).
  
  My biggest complaint is truly the lack of creativity when it came to setup. It seem like that person just didn't care. The placing of the cake, next to the front door, she stated, it would look fine. It looked awful, with the exit sign behind every pic, just like I said it would. To them it was just another wedding, whatever, pay them, was how it felt.
  
  They responded, they were professional, they were polite.... However..... they really did not work to help make the wedding special, perfect, the way it should be. Giving decor ideas, creative table placement etc., so very disappointing. Every answer seemed to be no we can't do that... the only choices were preset whether or not they worked. We met 3 times, and every time she was in a hurry to leave.
  
  Southern Exchange, beautiful Venue... needs people who want to work with brides and mothers of brides, people with decor vision and enjoy what they do. Finish the paint job, charge top dollar, but hire top talent too. Rebecca Day was wonderful, this was zero reflection on her, she would be the only one I would recommend working with if choosing this venue.
  
  

  Venue was used for cocktail hour & reception. Beautiful, Spacious, well equipped.
  
  Needs paint & it appeared to be in process, however, not complete by the event. The portion completed, had patchy shades.
  The venue cost itself seemed less expensive at first, however, the line item's add up, it is costly. EVERYTHING must be in writing or it will not be honored, even if the rep said it was normal part of all events. The reps promise the moon to get the contract signed & deposit.
  
  During cocktail hour someone was flickering the lights on and off. Bar tenders wanting guests to pay more tips after I was precharged a 22% gratuity.... They promote the bride/groom names on ticker sign outside, it was up for a very short time, it was more promos the bride/grooms names(they didn't tell us that).
  
  My biggest complaint is truly the lack of creativity when it came to setup. It seem like that person just didn't care. The placing of the cake, next to the front door, she stated, it would look fine. It looked awful, with the exit sign behind every pic, just like I said it would. To them it was just another wedding, whatever, pay them, was how it felt.
  
  They responded, they were professional, they were polite.... However..... they really did not work to help make the wedding special, perfect, the way it should be. Giving decor ideas, creative table placement etc., so very disappointing. Every answer seemed to be no we can't do that... the only choices were preset whether or not they worked. We met 3 times, and every time she was in a hurry to leave.
  
  Southern Exchange, beautiful Venue... needs people who want to work with brides and mothers of brides, people with decor vision and enjoy what they do. Finish the paint job, charge top dollar, but hire top talent too. Rebecca Day was wonderful, this was zero reflection on her, she would be the only one I would recommend working with if choosing this venue.
  
  
• Benedict T. Sent on 08/08/2022
  1.8 out of 5 rating

  1.8
  • Quality of service
    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
  • Professionalism
    3.0 out of 5 rating
    3.0
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    3.0 out of 5 rating
    3.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Worst reception ever

  Not a good place for intercultural marriage ceremony. Most countries also have their own ways of doing things and what makes the people happy. It’s not the venues wedding but the people. I understand they want to keep their standards at reception but standards and culture are two different things: The most traditional reception style for a Ghanaian wedding is big portions and variety of plated choices. This makes the people happy. Celebrating feast is fundamental in the culture. It’s a time of happiness and joy. The chef of the place restricted the Ghanaian chef how much food can be served and also burnt fish whenever they went back to reheat for our Ghanaian Chef. We were highly disappointed with the service provided and the amount of money paid for that. This is a scam and if you have an intercultural marriage with different culture please stay away. It will be a waste of time and money. Venue is only worried about making money from you and nothing else. We wouldn’t mind paying for a service we will be happy with. We don’t recommend. Happy to be done and never will we use this venue or recommend to anyone. This review will be shared across all platforms for awarenesses.

  Not a good place for intercultural marriage ceremony. Most countries also have their own ways of doing things and what makes the people happy. It’s not the venues wedding but the people. I understand they want to keep their standards at reception but standards and culture are two different things: The most traditional reception style for a Ghanaian wedding is big portions and variety of plated choices. This makes the people happy. Celebrating feast is fundamental in the culture. It’s a time of happiness and joy. The chef of the place restricted the Ghanaian chef how much food can be served and also burnt fish whenever they went back to reheat for our Ghanaian Chef. We were highly disappointed with the service provided and the amount of money paid for that. This is a scam and if you have an intercultural marriage with different culture please stay away. It will be a waste of time and money. Venue is only worried about making money from you and nothing else. We wouldn’t mind paying for a service we will be happy with. We don’t recommend. Happy to be done and never will we use this venue or recommend to anyone. This review will be shared across all platforms for awarenesses.
• Heeba S. Sent on 09/25/2021
  1.4 out of 5 rating

  1.4
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Stay away from this venue

  Stay away from this venue please!
  No doubt it is very beautiful.. however, they gave us a very hard time when the event got close. They bind you to a contract and pull up hidden charges towards the end. When we were having these issues the president offered to give us a refund. A WEEK BEFORE THE WEDDING. Knowing we obviously can’t accept. Staff is not very flexible and they have all types of restrictions which is pretty flexible for other venues.
  NO I WOULD NOT RECOMMEND THEM.

  Stay away from this venue please!
  No doubt it is very beautiful.. however, they gave us a very hard time when the event got close. They bind you to a contract and pull up hidden charges towards the end. When we were having these issues the president offered to give us a refund. A WEEK BEFORE THE WEDDING. Knowing we obviously can’t accept. Staff is not very flexible and they have all types of restrictions which is pretty flexible for other venues.
  NO I WOULD NOT RECOMMEND THEM.
• Siera Sent on 03/14/2017
  1.2 out of 5 rating

  1.2
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    2.0 out of 5 rating
    2.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  I am writing this review almost one year post wedding - which was much needed after everything that we went through with this venue. The space don't get me wrong is something I've always dreamed up - but working with this venue was a NIGHTMARE. It started off by the fact that we signed a contract with 200 Peachtree only to be told 1 month post that our contact (and the entire venue) was under new management. Not communicative (had to threaten to just show up to get an answer). Venue rep was horrible (rude and not bright). BEWARE: not only is everything an upsell - they try to spring it on you by making it seem like it's included. Due to the management switch - we were told we could only use Bold despite the fact that our original venue contact told us we could use any caterer. Bold was 3x the price of our preferred caterer. After a long fought battle (we're talking 6 months of back and forth) we won out - but our caterer told us post-event they were difficult to work with in the kitchen. Night before our wedding, our wedding planner gets a call that evening saying our venue called and the bar will be closing at 8:30pm vs 9:30pm as planned because they said we never said 9:30. Everyone had 9:30 even the venue rep's assistant but they said we owed more money. LIVID doesn't even begin to describe my dad who refused to pay. The venue rep didn't show up at our wedding until 8:30pm & even told us she just arrived - my mom was cleaning broken glass off the floor and spills because no one was there to do it. It was just sad. If you want a headache - use this venue. I could give a laundry list of rude, unprofessional & difficult things the people working this venue did and they're aware of our unhappiness.

  I am writing this review almost one year post wedding - which was much needed after everything that we went through with this venue. The space don't get me wrong is something I've always dreamed up - but working with this venue was a NIGHTMARE. It started off by the fact that we signed a contract with 200 Peachtree only to be told 1 month post that our contact (and the entire venue) was under new management. Not communicative (had to threaten to just show up to get an answer). Venue rep was horrible (rude and not bright). BEWARE: not only is everything an upsell - they try to spring it on you by making it seem like it's included. Due to the management switch - we were told we could only use Bold despite the fact that our original venue contact told us we could use any caterer. Bold was 3x the price of our preferred caterer. After a long fought battle (we're talking 6 months of back and forth) we won out - but our caterer told us post-event they were difficult to work with in the kitchen. Night before our wedding, our wedding planner gets a call that evening saying our venue called and the bar will be closing at 8:30pm vs 9:30pm as planned because they said we never said 9:30. Everyone had 9:30 even the venue rep's assistant but they said we owed more money. LIVID doesn't even begin to describe my dad who refused to pay. The venue rep didn't show up at our wedding until 8:30pm & even told us she just arrived - my mom was cleaning broken glass off the floor and spills because no one was there to do it. It was just sad. If you want a headache - use this venue. I could give a laundry list of rude, unprofessional & difficult things the people working this venue did and they're aware of our unhappiness.