The Custom Wedding Shop Reviews
Reviews
0.6 out of 5 rating
31 Reviews
6%
Recommended by couples
-
User992204 Sent on 10/27/2012I did become alarmed when I couldn't get in touch with anyonhe regarding my order. I went and looked at the reiviews and became evern more concerned. I went ahead to reach out to my credit card company and we decided to give the company the amount of time they say on the website to get your order. I e-mailed everyday and I called everyday and left a message. I did get my order on time and it was what I ordered. I'm very happy about this. I did have a back up plan just in case. We ordred a unity candle for our 25th anniversary party. I can say that there is no way to talk with anyone after you've placed the order to make a change. I hope they get the process better on this, as there prices were very good. -
User896152 Sent on 08/12/2012Horrible experience with this company. I logged on to the website and spoke with a rep via the online chat before placing my order. I asked questions about the shipping / expedited options before I ordered, and was assured I would get my order in time for my wedding.
After placing my order I realized there were no expedited shipping options during check out and placed a call to the company to request. I called 5 times with no response at all. Left messages, emails, etc with not even one response call. Finally I got in touch with someone a few days later who promised me my item would ship the next day. I kept checking the order status on the website with no change and then began calling the company again for an update. Every person I spoke with at Custom Wedding Shop assured me my item would ship within "24-48 hours" and yet it never did. I cannot even count the amount of emails / phone messages I left juts asking them to please let me know one way or the other if the item was available. NO RESPONSE
I finally had to file a paypal dispute due to the poor customer service and lack of communication. This is what did the trick and my order was shipped out the next day. I received it only 5 days before my wedding when it was promised to be here 2 weeks ago. I would recommend doing business with any other company before turning to this one. Your wedding day is too important to be lied to by a vendor. -
User904036 Sent on 08/19/2012Do not recommend. Item not received on time. Poor customer service. -
User1026038 Sent on 11/25/2012Screw This company!!! I ordered my product 3-4 weeks prior to my wedding, contacted them when I did not hear ANYTHING after the alloted time frame, got no connection on phone, emailed them, got a damn response saying they would call me within 24 hours by email, NOTHING. They charged my card the day after I purchased the item. NEVER GOT my order for my wedding on Nov 10th, 2012 along with the numerous brides below and had to go buy a DAMN unity set the day of my wedding. Like the other bride said FUCK YOU!! Lost my money and didn't have the set I wanted. DO NOT ORDER FROM THIS COMPANY, THEY ARE OUT OF BUSINESS AND TAKING PEOPLES MONEY!!!! AND NOT GIVING REFUNDS!!! -
User1025667 Sent on 11/25/2012Do NOT order from this company!!! I ordered a custom sand ceremony set on August 26th for my wedding in Jamaica in November. I placed notes on the order that I would need the set by October 27th. As October approached, I got nervous since I wasn't hearing anything from the company. I emailed them-no response. I called-no response. I tried online chat-disabled. I waited until the first week of November and when it clear that the set was not going to come on time I had to order another one from a different company (weddingoutlet.com=I highly recommend them!!). I had to pay an extra $50 for the rush order and next day shipping! Much to my dismay, we arrived home from Jamaica to find the sand ceremony set on our doorstep (Sounds like I was lucky to have received it after reading these reviews!) I have left numerous messages (phone number disconnected) and emails regarding a refund and of course, no one has gotten back to me. I am disputing the charge with my bank currently and have filed a complaint with the BBB.
-
User957814 Sent on 10/03/2012I placed an order with them back on August 19th, and made sure that they knew i needed my items by October 1st. I was emailed beginning of September to tell me the bridesmaids gifts were out of stock, but that the personalized Sand Ceremony kit and everything else would ship by September 25th. We are now at October 3rd, and i have emailed them 4 times a day since last Friday, and my fiance and I have called on average 25 times a day only to get voicemail. I am so upset, because now I have to rush order from another company for the sand kit, and will be filing a dispute with my bank regarding this company and will be filing a report with the BBB. DO NOT ORDER FROM THEM~ -
User961512 Sent on 10/06/2012omg...I can not believe that a company would do this to brides. Do not order from this company. They will take your money, and you will not see your shipment @ all. I sent several emails, and always got there automated response. After several days of no response (except the automated), I started calling only to get a recording saying they were unavailable and to leave a message. Call after call after call no answer and no return call. Soon when trying to call the message was updated advising that they were having phone issues. Phone isses my @$$, this company is 'FAKE'. DO NOT ORDER>>>YOU WILL REGRET IT! Thanks to my aswesome bank they refunded me my money, and hopefully they will get there money back from these jerks!
-
User994182 Sent on 10/29/2012Scammers. I have filed a complain against both Seeton Company LLC and The Custom Wedding Shop. They have done the same thing to me as all of these other poor brides. I ordered my personalized cake server and knife set on September 24. When I followed up on 10/17, they immediately replied back stating that they were sorry for the delay and that it would be sent Friday 2nd day mail. I waited until Monday, nothing. Followed up Tuesday with no response. Followed up Friday, no response. Finally called and SHOCKER.... voicemail. I went and read the reviews on the company and low and behold, they have done this time and time again. When I went to file a complaint with the BBB, even more amazing... I wasn't the first one! DO NOT UNDER ANY CIRCUMSTANCES ORDER FROM THEM. I am now 5 days out from my wedding, with no personalized cake server and knife set. So irritating that they would target brides who are so excited for all things wedding and then THIS happens. You've been warned.
-
User1013393 Sent on 11/12/2012This company is horrible. I ordered an engraved sand ceremony set and was promised I'd have my order by the date I requested which was October 18th. I received my order on October 20th incomplete. I had ordered extra side vases because my husband and I have 3 children between us. I couldn't use the sand ceremony kit as is b/c I was missing 2 of the 3 vases for our children. I called and emailed the company as soon as I received the package and didn't receive any response. I had to run out last minute to try and find a replacement and was lucky enough to find one on such short notice but it was an extra stress and inconvience I did not need. I'm in the process of disputing the charge with my credit card company. This is the absolute worst company. BRIDES BEWARE, DO NOT ORDER ANYTHING FROM THIS COMAPANY!!
-
User962090 Sent on 10/07/2012I saw all the bad reviews on this website, but decided to give this company the benefit of the doubt. DON"T DO It!
I ordered a floating unity candle on 8/25/12 for my wedding on 10/6/12, thinking that would be enough time. On 9/5/12, I received a package in the mail from this company, however, it was someone elses order and receipt (they ordered sand). I emailed this company and explained what happend. They were very prompt and said that they would fix the issue. Two weeks went by and I didn't hear anything, no emails stating that my order shipped, no phone calls, etc. So I email them again. This time, I was told I received my order on 9/5/12. I attempted to call and finally got put through to 3 different people, each one huffier than the last, until finally someone stated that they'd correct the issue. When I asked what date I would have the unity candle, since my wedding was in 2 weeks, on October 6th, she stated it would be there, guaranteed, by 10/1/12. On 10/1/12, no unity candle (big surprise). I called approximately 20 times to their store and left several voicemail messages throughout the day. Not a single message was returned. I emailed these people as well, demanding that by 10:30 AM the next day, I demanded a phone call stating that they were either going to refund my order or overnight it. At 11:00 PM the same night (after calling all day), I finally received an email stating that they would overnight my package. 3 days later (priority mail is not overnight), I finally had my unity candle (talk about stressing before the big day). However, I have to say, it appears they ran it that day extremely quickly just to get it out of their hair. It was not the way the one looked in this picture. Do not use them!!!!
Are you interested?
Send a message Are you interested?
Send a message