Skip to main content
Weddings

The Inn at Serenbe Reviews

The Inn at Serenbe

The Inn at Serenbe

Palmetto, GA
View more information

Reviews

2.9 out of 5 rating
11 Reviews
  • Quality of service
    2.8 out of 5 rating
  • Average response time
    2.7 out of 5 rating
  • Professionalism
    3 out of 5 rating
  • Value
    3.1 out of 5 rating
  • Flexibility
    2.8 out of 5 rating
45% Recommended by couples
  • C
    Claire Sent on 09/06/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    This is an absolutely gorgeous venue with wonderful staff. Our guests LOVED the natural beauty of Serenbe and the fantastic food. Staying at the Inn feels both luxurious and comfortably rustic. We loved it!!
  • S
    Sarah Sent on 08/18/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Stunning venue in the countryside of Georgia and yet very accessible to Atlanta itself and the airport, only 30 minutes away. Beautiful new rooms, delicious food, and the perfect venue for a stress-free wedding all in one place.

    The Inn at Serenbe's reply:

    We are so happy to hear you enjoyed your time at Serenbe! It was a pleasure to have you and we wish you all the best!
  • H
    Heidi Sent on 12/19/2014
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    I love Serenbe and the beautiful serene community Steve and Marie have created. It was one of the best days of my life. And when it started to down pour an hour before the wedding, the whole staff rallied around us to keep everything running smooth. And the food was phenomenal. A perfect weekend and venue for our special day.
  • illustration stars

    Are you interested?

    Send a message
  • W
    Katelyn Sent on 06/05/2008
    4.6 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      4.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      4.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    As I mentioned before, the original wedding plans had to be changed because the judge was two hours late. This restaurant was very accomodating, both in the planning and in the actual reception. My family is vegetarian, so they provided a couple of alternatives to the dinner they had planned in order to accomodate us.
  • M
    Marji Sent on 08/18/2016
    2.6 out of 5 rating
    • Quality of service
      2.5 out of 5 rating
    • Average response time
      2.5 out of 5 rating
    • Professionalism
      4.0 out of 5 rating
    • Value
      2.5 out of 5 rating
    • Flexibility
      1.5 out of 5 rating
    Be organized and persistent. It is a beautiful venue but frustrating to work with. Their reservation system is one for a bed and breakfast not a full scale multi room venue. They need to take the time to keep better records of room block, billing, communication if they want to continue to be a destination. They also don't care about the customer.

    The Inn at Serenbe's reply:

    Thank you for your feedback. I am sorry to hear you had an unpleasant experience during your time at Serenbe. We are always looking for ways to improve and your comments are extremely helpful! It was a pleasure to have you all with us and we hope to see you soon.
  • N
    Nayla Sent on 05/21/2018
    2.5 out of 5 rating
    • Quality of service
      2.5 out of 5 rating
    • Average response time
      3.0 out of 5 rating
    • Professionalism
      3.0 out of 5 rating
    • Value
      2.5 out of 5 rating
    • Flexibility
      1.5 out of 5 rating
    What a beautiful venue and truly special wedding space. That said, the groom and I were very disappointed by the lack of responsiveness to feedback, as well as our guests' (and our direct) experience with trying to book rooms in our blocked hotel rooms (on more than one occassion, guests were told that the rooms were full when they were not or that they could not book for reasons that were not accurate). We were also disappointed by no prior warning that the pool and hot tub (which were amenities we were very excited about) would be not only closed but in the middle of remodeling, rendering them an eyesore for the weekend. That said, the quality of service and professionalism on the weekend of was much, much better; the staff who greeted us on site were very kind and professional. The food catered by the kitchen associated was delicious. The attention to details in terms of greeting guests, s'more packages and firewood were awesome. We booked the whole place so that guests could stay at the inn which was wonderful. All in all, it is a very expensive place for a wedding and to stay the night. If Serenbe seemed to respond or care about the host experience, it would go a long way towards making it a truly one-of-a-kind and wonderful experience. Our own experience left us having very mixed feelings about the place and how it is run.
  • O
    Olivia Sent on 10/13/2018
    2.4 out of 5 rating
    • Quality of service
      2.0 out of 5 rating
    • Average response time
      1.0 out of 5 rating
    • Professionalism
      2.0 out of 5 rating
    • Value
      4.0 out of 5 rating
    • Flexibility
      3.0 out of 5 rating
    The venue is beautiful and I loved the setting and the hotel staff was great. The hotel is just beautiful and I totally recommend. However, we had a not so great time with the events department. It was incredibly difficult to get a response or get in touch with anyone. We also had several issues during the event. Luckily i didn't notice as the bride but they didn't follow through with a few key items that we had asked for and confirmed beforehand. So bottomline the venue is beautiful that it was worth the issues but i would definitely be really clear with the events team with what you want and double confirm everything.
  • B
    B P Sent on 11/09/2021
    2 out of 5 rating
    • Quality of service
      2.0 out of 5 rating
    • Average response time
      2.0 out of 5 rating
    • Professionalism
      2.0 out of 5 rating
    • Value
      2.0 out of 5 rating
    • Flexibility
      2.0 out of 5 rating

    Very stressful

    Incredibly beautiful venue and the actual wedding weekend was very fun. But planning with Serenbe was incredibly difficult and stressful. They promise a lot upfront and then backtrack on everything, don't remember previous conversations and are generally disorganized. If you do decide to work with them, get everything in writing and keep very detailed records of prices quoted and things they've promised so that you can advocate for those things when they inevitably try to change it up on you.
  • A
    Amy M. Sent on 11/20/2018
    1.6 out of 5 rating
    • Quality of service
      1.0 out of 5 rating
    • Average response time
      1.0 out of 5 rating
    • Professionalism
      1.0 out of 5 rating
    • Value
      3.0 out of 5 rating
    • Flexibility
      2.0 out of 5 rating

    Very poor experience

    Pros: Serenbe is a beautiful community and place to get married. I will say that we thoroughly enjoyed our small and intimate ceremony and reception. Our townhouse where we stayed was beautiful! Cons: Very poor and unprofessional customer service. Expect to be stressed! I would email their staff and would not get a response for over a week. Invoices were incorrect and I had to double check everything. I would ask for things and I guess they don't write any notes. There was a point that I waited so long for a response to an email that I called the manager and front desk support. Even they were unresponsive and I just had to wait. This was not for a quote, I was a client who had already paid a large deposit for my event. To top it off at the end, we were over-charged for our bar at the reception. The bar was open for 3 hours and again, this was a small and intimate ceremony. Fewer than half of our guests were drinkers due to religion, health status or they were underage. We were charged for 7 drinks per person and I know for a fact that many of our drinkers had less than 3 drinks! Despite our complaints, we were left to pay for an exorbitant bar tab.

    I would not recommend Serenbe at all unless you are willing to deal with frustration, empty promises and needless markups.
  • S
    Sammy Sent on 06/23/2018
    0.6 out of 5 rating
    • Quality of service
      0.5 out of 5 rating
    • Average response time
      1.0 out of 5 rating
    • Professionalism
      0.5 out of 5 rating
    • Value
      0.5 out of 5 rating
    • Flexibility
      0.5 out of 5 rating
    My wife and I attended a wedding and reception at Serenbe Inn last weekend. What a disaster! First, the bride had to walk down the aisle in silence because the sound operators at Serenbe were totally incompetent and could not figure out how to turn on the music! Then at the reception, over half of the overhead string lights were not working! In addition, the bride's family had to take wine glasses and bottles of wine to all of the guest tables (after everyone was seated) because the catering people at Serenbe "forgot" to do it. Looking around the grounds, flower beds that should have been planted with flowers had nothing but either mulch or pine straw in them. The place, in general, looks like they are strapped for cash. Based on the way it looked and the fact that NONE of their facilities are ADA compliant, I would not be surprised if they were not in business much longer.
  • User1579738 Sent on 04/08/2014
    0.5 out of 5 rating
    • Quality of service
      0.5 out of 5 rating
    • Average response time
      0.5 out of 5 rating
    • Professionalism
      0.5 out of 5 rating
    • Value
      0.5 out of 5 rating
    • Flexibility
      0.5 out of 5 rating
    Exteremley unprofessional, unorganized and inflexible. Poor communication after we put paid the deposit for venue. Upon arrival, rooms were run down with issues including bug infestation, non-working electronics, broken and leaking kitchen applliances and more. Requests to fix the items went unanswered throughout most of the weekend, which is unacceptable considering the cost of rooms and venue rental fees.

    I would not recommend them for anyone planning a wedding as you will have much un-needed stress in just trying to manage the venue.