The Langham Huntington, Pasadena Reviews
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4.3 out of 5 rating
28 Reviews
4.3 Good
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Quality of service 4.4 out of 5 rating
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Average response time 4.3 out of 5 rating
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Professionalism 4.4 out of 5 rating
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Value 4.3 out of 5 rating
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Flexibility 4.3 out of 5 rating
85%
Recommended by couples
Awards
28
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Gavesh S. Sent on 12/09/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We didn’t get the help of wedding wire.
We didn’t get the help of wedding wire. -
Quality of service
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Rose O. Sent on 12/02/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The loveliest of weddings
My husband has stage 4 pancreatic cancer. My daughter just got engaged and needed to have her wedding quickly. She wanted her dad to walk her down the aisle and father daughter dance. I contacted the Langham and they made it all happen. The staff is the best. My wedding planner worked with them and in 30 days she got her enchanting wedding. Every detail was made. The Langham is the place to have a perfect wedding.-
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+2 photos
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Quality of service
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Sherry Sent on 05/30/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We learned that we truly get what we pay for. During the wedding planning process, we went through small frustrations here and there upon finding out that we'd have to pay more for this and that -- things that The Langham would have to provide. But in hindsight, we knew that it was well worth it. The Langham delivered with exceptional service, and our catering and events manager, Vicki Wang, was always timely and kind in her responses to our questions. Our guests were extremely pleased with the bartenders at our mocktail/cocktail bars and also with the dinner entrees. Everything about our wedding day experience was amazing -- for us and for our guests. We had a beautiful wedding at The Langham and look forward to celebrating our anniversaries here! -
Quality of service
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Kim Sent on 07/13/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
After looking at multiple venues throughout Los Angeles, we saw the Langham and knew right away that
this was where we had to have our wedding. The ballroom where we’d hold the reception is gorgeous.
The Horseshoe Garden where we would have the ceremony is breathtaking. Everything was magical.
The staff was so nice and helpful from the very beginnning to the day of the event. All the guests commented on how amazing the venue was. The
Langham was the perfect venue for our amazing wedding. -
Quality of service
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User2158713 Sent on 06/01/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Langham Huntington was my dream venue! I had the perfect ceremony in their intimate and beautiful japanese garden followed by my reception in the Georgian ballroom (those ceilings!). It turned out to be everything I had wished for. Our table settings fit in perfectly with the Georgian ballroom and made it unforgettable! The people at the Langham are also great to work with. They worked with my planner to make sure everything was perfect! -
Quality of service
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Melanie Sent on 08/31/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Christie & Jill were wonderful from start to finish. Getting our detailed requests in, from catering to cake to rooms to set up. All the funky requests, last minute changes & odd details were all executed flawlessly.
Signature drink was served on point, staff were all smiles and were true five-diamond quality professionals (valet, lobby, bell hop, catering, bar, etc).
Definitely worked with us on pricing, and we are beyond grateful for that!
Hotel is also so convenient - tucked away when you're inside, but just a few minutes from anything that you might need - very helpful on the night before or day of! -
Quality of service
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Jung Sent on 07/15/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had our wedding here and it was absolutely beautiful! The best part about Langham is the smell once you walk in the lobby. Everything at this hotel is just so magical and beautiful! -
Quality of service
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User852780 Sent on 07/05/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This is a really enormous hotel, but somehow it feels very intimate and secluded, so it's a great location for a large wedding. We were really happy with the services provided and the overall experience. We looked at so many different venues, but kept coming back to this hotel since there isn't really anything that compares to the quality of service provided.
I could go on and on about this place, so I will just tell you to go and see it for yourself- it's hands-down the most gorgeous venue we found and perfect for a wedding! -
Quality of service
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Julie Sent on 12/21/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This place was so great. The only problem i had was that the staff directed some of my guests the wrong way and they missed my ceremony since the venue had to change due to rain. Other than that it was the perfect day and I loved it. It was expensive but totally worth it!!! -
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S. Sent on 07/02/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Everything was perfect! -
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Carissa Sent on 07/13/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We just had our wedding at the Langham, and we absolutely loved everything the hotel and its staffed offered. The venue itself is gorgeous, and the service along the way in every way was impeccable. All of our guests commented on how attentive everyone was. They went out of their way to make our day perfect. I know some people might say that for the price it charges, they should, but I still feel they did more than expected of them, even at that price. We are from out of town, so the planning process was a little more complicated, but there was always a prompt response and ample suggestions. We're so happy we held our wedding at the Langham! Can't wait to come back for our one year anniversary! -
Quality of service
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Serineh Sent on 06/23/20095 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Though expensive, they deliver what they promise and it is a BEAUTIFUL venue. -
Quality of service
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Dainora Sent on 05/19/20095 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Jill planned everything to smallest details to make our wedding day exceptional! Exceptional food from the head chef and attention from the manager. -
Quality of service
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Janel Sent on 09/02/20095 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Langham Huntington Hotel & Spa is an luxurious venue with breathtaking views of the San Gabriel Mountains. The hotel itself has a European feel and timeless elegance. We are so happy we chose this hotel. The hotel was able to work with our date and budget. We opted to get married on a Friday to cut down on some costs.
Overall, the staff was first class. Our guests raved about the food and exceptional service. They made sure to cater to our every need. They truly made our dream come true with their flawless execution of such an important day.
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Jo Sent on 11/10/20174.9 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had an amazing experience working with the Langham (specifically John Strait) in planning our wedding. John made sure the event was perfect - including helping us personalize the event. The service was impeccable, and the venue is beautiful. I would highly recommend getting married at the Langham. -
Quality of service
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Blythe Sent on 08/31/20084.9 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 5.0 out of 5 rating
This venue is awesome!! The Langham is the new name for The Ritz-Carlton Pasadena. My husband and I used the Horseshoe Gardens as our ceremony site (but beware... we had to rent umbrellas at $90 each to provide shade!) and the Viennese Ballroom for our reception. The service is first class and Amanda Hardesty (she was our Meetings & Special Events Coordinator), was the best! She took care of our EVERY request with the utmost professionalism and courtesy. This is a five-star venue in every way! Your every wish is really their command... absolutley beautiful venue! -
Quality of service
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Kate Sent on 02/25/20184.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We stayed here the night before and the night of our wedding in the Wisteria Cottage, beautiful, gorgeous, excellent staff! -
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Michael Sent on 10/22/20154.8 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This hotel is breathtaking. As soon as we saw it we knew we had to get married there. The room was breathtaking and the horseshoe garden even more so. Bob Wyar and John Castino were totally great. There were a couple hiccups the day of but overall the place was great. -
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Justin Sent on 06/03/20134.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
What more can I say? The Langham Huntington is the most elegant and most gorgeous location for a wedding in all of Southern California. Our catering manager was amazing and she even added all these little touches of class and elegance that we never expected, including gifts and perks that made us feel like we were part of The Langham Family. Throughout the whole wedding process we felt like we were VIP's at The Langham and it showed. Thanks! -
Quality of service
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Allie Sent on 07/07/20164.6 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.5 out of 5 rating
Love love love this venue! These guys know how to handle hospitality like champs!
We had our wedding reception here as well as stayed here for our wedding night and had getting ready photos here. This venue is stunning and coupled with the right photographer (we hired David with Blacktie Photography), you really get some amazing photos!
There are some great areas on these grounds for bridal party and romantic photos. This hotel/venue just has so much to offer. Yes it's expensive, but totally worth it.
Rooms are gorgeous and spacious, and the wedding coordinator we dealt with here was on top of her game. Very responsive and very helpful. Highly recommended! -
Quality of service
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User1005544 Sent on 11/06/20124.6 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This venue is absolutely beautiful and the staff was extremely helpful throughout our months planning. John Castino is amazing and can make anything happen. My only fault with them was not having my reservation for my room for the night before our wedding. The staff member didn't seem to try to look it up or resolve the matter even though we had booked the room months ago. Aside from that everything went great and my experience at the hotel was impeccable. -
Quality of service
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Grace Sent on 07/07/20084.4 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
Very expensive but worth it. All our guests were impressed with the food and how beautiful the venue was. The service was also amazing. -
Quality of service
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Laura Sent on 02/17/20174.2 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
This venue is beautiful. I went here to visit and was immediately in love!!!! The ballrooms are beautiful and vintage. (The pictures are accurate) The food was amazing!!! We were able to do a tasting and everything was sooo good. We had some requests that were different from their "packages". Some things they were flexible about and some they were not- mostly about the bar. We were not allowed to have a cash bar for our wedding which we wanted. We were only allowed to have luxury liquors at the bar which we didn't want/need but that was the only option for weddings. We also wanted to have signature drinks which they were originally going to charge $3 dollars for- but they eventually let us do with out charging extra. We had a bridal suite included for us to get ready in which was beautiful and more than enough room for everyone to get ready. Overall, it was a great location. We had the ceremony in the Horseshoe garden and the reception in the Viennese Ballroom. The hotel grounds are beautiful and was a beautiful backdrop for our pictures. They hotel does not provide many linens (white or black) which was fine for us since we were going to bring ours in anyway. We also had to rent chivari chairs- they only would provide blue conference chairs for the reception.
Once the wedding was over on Sunday, the staff was not very helpful in taking out all of our stuff from the hotel rooms. They had another event and was not interested in helping us with bell carts the next morning. We could not get anyone to help us. My dad was talking to one of the hotel managers who was not helpful or return our phone calls the next day. For all the money we paid for our event- it was disappointing. -
Quality of service
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Jennifer Sent on 09/05/20083 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 2.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
Although I still love the Ritz Carlton hotels, I found the wedding service we received that day was a little less than what I'd come to expect from such a trusted brand. They switched out the wedding coordinator on us the day of the wedding, which we knew about ahead of time; however, that day of the new wedding the coordinator was practically absent. While the wedding party was waiting to take pictures in the horseshoe garden no one brought us water despite our asking for it ahead of time. Some of the party ran to the bar to get a drink, which only prolonged the pictures because we had to wait for their return.
While I would work with Ritz Carlton again, I've learned that no matter where you go bad service can happen anywhere.
This location has changed hands and is no longer a Ritz Carlton.
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Quality of service
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Anna Sent on 09/11/20072.4 out of 5 rating
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Quality of service 2.5 out of 5 rating
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Average response time 2.0 out of 5 rating
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Professionalism 2.5 out of 5 rating
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Value 2.5 out of 5 rating
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Flexibility 2.5 out of 5 rating
The Ritz Carlton has a reputation of world class service that exceeds expectations. For the price that we paid for the ceremony and reception at this hotel, we definitely did not feel that we got what we paid for. The hotel did not meet our expectations, let alone exceed them. Many things went wrong and it took the hotel over a month to rectify things. We eventually had to escalate it to the GM of the hotel and even then, we felt like our special day was ruined. -
Quality of service
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