The Odyssey Restaurant Reviews
Reviews
4.5 out of 5 rating
4.5 Very good
4.5 out of 5 rating
28 Reviews
91% recommend it
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.6 out of 5 rating4.6
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Value 4.6 out of 5 rating4.6
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Flexibility 4.4 out of 5 rating4.4
Awards
28
+7
User photos
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Kathleen Sent on 10/13/20195 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Tour at the Odyssey Resturant
Ms. Melissa showed us all the different rooms available at the Odyssey and I really love the top to bottom glass windows which shows the valley and gives the room an open atmosphere. She is an awesome and sweet lady to work with.Ms. Melissa showed us all the different rooms available at the Odyssey and I really love the top to bottom glass windows which shows the valley and gives the room an open atmosphere. She is an awesome and sweet lady to work with. -
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Janet Sent on 03/20/20195 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Great, Professional
Don't us there photographers
All other referrals are fineDon't us there photographers
All other referrals are fine -
Quality of service
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Mihran Sent on 11/04/20175 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
It was an amazing experience! Our waitress was a woman named Megan, and she was excellent! She was consistently responsive and always checked up on us. She was also very nice and friendly towards us, and noticed if we needed a refill on our drinks. Thanks to the kindness and warm-hearted environment of this lovely restaurant and it’s enployees, we had an amazing time!
It was an amazing experience! Our waitress was a woman named Megan, and she was excellent! She was consistently responsive and always checked up on us. She was also very nice and friendly towards us, and noticed if we needed a refill on our drinks. Thanks to the kindness and warm-hearted environment of this lovely restaurant and it’s enployees, we had an amazing time!
The Odyssey Restaurant's reply:
Thank you for the amazing review Mihran! We love to hear such amazing reviews from our guests and it was a pleasure having you with us! If you have a moment, please rate us on yelp and facebook as well! We look forward to having you back again in the near future and we will definitely relay the compliments to our staff as well! -
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Jacob Sent on 10/29/20175 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
My wife and I got married in October 2017 and had our wedding at the Odyssey! Everything about the night turned out wonderful! We booked the gazebo area for our ceremony and the Apollo room for our reception. The gazebo area looked beautiful and had great lighting during the event, and we even got to use chiavari chairs for free for the ceremony because they were left over from a previous event. The Apollo room was also the perfect size for our wedding (160ish people) and the view from the windows of the valley at night was incredible (one guest even said it felt like he was floating in space). The dance floor was perfectly sized, and the tables were laid out perfectly. The restaurant also has free parking, which was a HUGE selling point for us. Having our reception and ceremony at the same place also made things transition perfectly. And then there was the food! We actually chose this place because we ate here before and it was great, and on the day of it did not disappoint. We chose to do a buffet with several options, and people were going back for seconds and thirds. Even the appetizers were great and laid out in a beautiful way. The staff was also extremely supportive throughout the process, and were more than willing to adjust things in the weeks leading up. The waiters and serving staff were professional and attentive, even bringing my wife and I food right to our table from the buffet! The package we got also included one hour of open bar, a ceremony coordinator and a wedding cake. Compared to other places, the fact that parking was free and all of that was included made it a great deal. The Odyssey is a beautiful place for a wedding, and it exceeded our expectations in every way.My wife and I got married in October 2017 and had our wedding at the Odyssey! Everything about the night turned out wonderful! We booked the gazebo area for our ceremony and the Apollo room for our reception. The gazebo area looked beautiful and had great lighting during the event, and we even got to use chiavari chairs for free for the ceremony because they were left over from a previous event. The Apollo room was also the perfect size for our wedding (160ish people) and the view from the windows of the valley at night was incredible (one guest even said it felt like he was floating in space). The dance floor was perfectly sized, and the tables were laid out perfectly. The restaurant also has free parking, which was a HUGE selling point for us. Having our reception and ceremony at the same place also made things transition perfectly. And then there was the food! We actually chose this place because we ate here before and it was great, and on the day of it did not disappoint. We chose to do a buffet with several options, and people were going back for seconds and thirds. Even the appetizers were great and laid out in a beautiful way. The staff was also extremely supportive throughout the process, and were more than willing to adjust things in the weeks leading up. The waiters and serving staff were professional and attentive, even bringing my wife and I food right to our table from the buffet! The package we got also included one hour of open bar, a ceremony coordinator and a wedding cake. Compared to other places, the fact that parking was free and all of that was included made it a great deal. The Odyssey is a beautiful place for a wedding, and it exceeded our expectations in every way.The Odyssey Restaurant's reply:
Hello Cindy and Jacob,
Congratulations once again and thank you for the amazing review! It was such a pleasure working with you and we love to hear that your special occasion was as beautiful as you had planned. We only want the best for our guests and thrive to make the evening as memorable as possible. On behalf of the entire staff here at The Odyssey we thank you and are so happy that we could be a part of this special day!
We wish you all the best and hope to work with you again for upcoming Anniversaries to come!
Melissa Saldibar
Director of Special Events -
Quality of service
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Lyn Sent on 09/13/20175 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
We had our wedding last August . It was a small and intimate wedding with 30 guests. We had the ceremony and the reception outdoor in their skyline patio. Our guests enjoyed the beautiful sunset during the ceremony and the spectacular view of the valley at night during the reception. Melissa Saldivar is our event coordinator and she was very helpful. Prompt in answering our emails and questions. We had the sit down dinner and everybody enjoyed the food and the drinks. Our servers were very attentive. Thank you Odyssey.We had our wedding last August . It was a small and intimate wedding with 30 guests. We had the ceremony and the reception outdoor in their skyline patio. Our guests enjoyed the beautiful sunset during the ceremony and the spectacular view of the valley at night during the reception. Melissa Saldivar is our event coordinator and she was very helpful. Prompt in answering our emails and questions. We had the sit down dinner and everybody enjoyed the food and the drinks. Our servers were very attentive. Thank you Odyssey. -
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Tamara Sent on 12/30/20165 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
I have been dining at the odyssey for many years. I am so thankful this is where I chose to have my wedding. The ladies in the catering office answer every question promptly. At the reception we had our own team leader, Eduardo, who made sure that not only my husband and I were taken care of, but also our wedding party. We booked the garden area and garden room. It was the best night of our lives.I have been dining at the odyssey for many years. I am so thankful this is where I chose to have my wedding. The ladies in the catering office answer every question promptly. At the reception we had our own team leader, Eduardo, who made sure that not only my husband and I were taken care of, but also our wedding party. We booked the garden area and garden room. It was the best night of our lives. -
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Paul Sent on 04/02/20155 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
The Odyssey turned out to be the perfect setting for both our ceremony and the reception for our wedding. Margot and Megan were our helpful contacts for The Odyssey. They were responsive and refreshingly straightforward about any questions or concerns we had along the way. There was a deposit required when we signed the agreement, but the amount was not burdensome. And it allowed us time to determine the actual number of guests so that the final cost was fair. The bride was treated like a queen and picked up by a Limo service as part of the package. The wedding cake was included as well. And every server was friendly and attentive. We were thrilled with The Odyssey and so were all of our guests.The Odyssey turned out to be the perfect setting for both our ceremony and the reception for our wedding. Margot and Megan were our helpful contacts for The Odyssey. They were responsive and refreshingly straightforward about any questions or concerns we had along the way. There was a deposit required when we signed the agreement, but the amount was not burdensome. And it allowed us time to determine the actual number of guests so that the final cost was fair. The bride was treated like a queen and picked up by a Limo service as part of the package. The wedding cake was included as well. And every server was friendly and attentive. We were thrilled with The Odyssey and so were all of our guests. -
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![Maria]()
Maria Sent on 09/15/20145 out of 5 rating5.0-
Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
The Odyssey was just incredible for our wedding reception. The customer service was phenomenal! Every question I had prior to our wedding day they answered promptly. All the details I had envisioned was set in our banquet room. Pricing was very reasonable. I can't wait to go back for their Sunday brunch! Thanks again, Odyssey and team!!The Odyssey was just incredible for our wedding reception. The customer service was phenomenal! Every question I had prior to our wedding day they answered promptly. All the details I had envisioned was set in our banquet room. Pricing was very reasonable. I can't wait to go back for their Sunday brunch! Thanks again, Odyssey and team!! -
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Maria Sent on 03/11/20135 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
We had the Athena Rooms for our recent mid day wedding. The view is beautiful to begin with and with the perfect weather it was even more spectacular. Everything from the set up, the food the attentive staff made our day truly enjoyable. Many of of guests had not had the experience to enjoy this place before, and were so satisfied with everything. Meredith, our contact made everything so easy to plan. Can't wait to use them again!We had the Athena Rooms for our recent mid day wedding. The view is beautiful to begin with and with the perfect weather it was even more spectacular. Everything from the set up, the food the attentive staff made our day truly enjoyable. Many of of guests had not had the experience to enjoy this place before, and were so satisfied with everything. Meredith, our contact made everything so easy to plan. Can't wait to use them again! -
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Marina Sent on 12/02/20095 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
They were great! We had a lot of requests, and they worked with us on everything! We got a ton of food for the price! Just loved it!They were great! We had a lot of requests, and they worked with us on everything! We got a ton of food for the price! Just loved it! -
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Theresa Sent on 10/09/20095 out of 5 rating5.0-
Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Top quality service and the food was amazing!Top quality service and the food was amazing! -
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Elizabeth Sent on 11/29/20085 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
I loved their food and the price for the service is excellent. choices in cake could be better but defenitly an elegant place for a wedding or anniversary.I loved their food and the price for the service is excellent. choices in cake could be better but defenitly an elegant place for a wedding or anniversary. -
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Lisa Sent on 05/18/20075 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
We had both our ceremony and reception at The Odyssey and everything was amazing!! The location was beautiful with a gorgeous view of the San Fernando Valley and the ballroom was incredible. The food was perfect and the entire planning process was a great experience. I worked with Emily in catering-she did a great job and was very quick to answer questions and return phone calls.
We highly recommend The Odyssey!!We had both our ceremony and reception at The Odyssey and everything was amazing!! The location was beautiful with a gorgeous view of the San Fernando Valley and the ballroom was incredible. The food was perfect and the entire planning process was a great experience. I worked with Emily in catering-she did a great job and was very quick to answer questions and return phone calls.
We highly recommend The Odyssey!! -
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User1962818 Sent on 12/10/20144.9 out of 5 rating4.9-
Quality of service 5.0 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
This was hands-down the most affordable, yet beautiful and convenient venue that I could have chosen in which to celebrate such a special day. We used the Athena Ballroom, which is great because of its separate bar area which was great for our cocktail hour. There is a room minimum, and they are flexible in which way you meet the minimum; through guest count, beverages, appetizers, chair covers and sashes, appetizers, and cocktail tables. We had 130 guests, and there was ample space to comfortably seat all the guests (10-person round tables), as well as a spacious dance floor. The view was AMAZING. Parking was super convenient, and there's convenient freeway access. All of my guests were impressed with the food, the service, and the look of the venue. I'm coming back to celebrate an anniversary down the road!This was hands-down the most affordable, yet beautiful and convenient venue that I could have chosen in which to celebrate such a special day. We used the Athena Ballroom, which is great because of its separate bar area which was great for our cocktail hour. There is a room minimum, and they are flexible in which way you meet the minimum; through guest count, beverages, appetizers, chair covers and sashes, appetizers, and cocktail tables. We had 130 guests, and there was ample space to comfortably seat all the guests (10-person round tables), as well as a spacious dance floor. The view was AMAZING. Parking was super convenient, and there's convenient freeway access. All of my guests were impressed with the food, the service, and the look of the venue. I'm coming back to celebrate an anniversary down the road! -
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Tess Sent on 07/30/20084.9 out of 5 rating4.9
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5.0 out of 5 rating5.0
I had both ceremony and reception at The Odyssey and was quite happy with it. The staff are very responsive and professional. Great service and great value for cost.I had both ceremony and reception at The Odyssey and was quite happy with it. The staff are very responsive and professional. Great service and great value for cost. -
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Christina Sent on 01/22/20094.8 out of 5 rating4.8
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
I really thought they did a great job. They were very efficient and were also very flexible. The room looked beautiful and everything went smoothly. The only things I was not happy with is they didn't give us the iced tea that they were supposed to at dinner and they started clearing salads when people weren't done as well as took away water glasses when people were still on the dance floor. I think they were doing this so that they could clean up and get out of there as soon as possible. I would definitely recommend to use them but just make sure you tell them you do not want the servers to take anything away until the end of the reception (like the drinks).I really thought they did a great job. They were very efficient and were also very flexible. The room looked beautiful and everything went smoothly. The only things I was not happy with is they didn't give us the iced tea that they were supposed to at dinner and they started clearing salads when people weren't done as well as took away water glasses when people were still on the dance floor. I think they were doing this so that they could clean up and get out of there as soon as possible. I would definitely recommend to use them but just make sure you tell them you do not want the servers to take anything away until the end of the reception (like the drinks). -
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Melanie Sent on 11/01/20174.6 out of 5 rating4.6
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Quality of service 4.0 out of 5 rating4.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 4.0 out of 5 rating4.0
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Flexibility 5.0 out of 5 rating5.0
The Odyssey in Grenada Hills saved us from disaster after The Castaway (their sister restaurant) cancelled our wedding reception event 1.5 months before the date! I can't thank them enough for the top-notch treatment & flexibility in regards to prices, menu options & policies regarding pre-wedding set-up. They bent to our every whim when it came to matching what Castaway had initially promised us for our wedding reception.
When we came to the Odyssey, my husband & I were nervous it wouldn't be nearly as beautiful or wallet-friendly as Castaway, but the moment we arrived & spoke to Rebecca & Barry, we knew we were in great care.
The gorgeous view from the private, downstairs balcony/patio was well worth the stress of losing our 1st choice wedding venue. We were actually relieved in the end; The Odyssey is much more "private event friendly". We had 2 wedding food tastings following the 1st meet. Our initial tasting fell far below what we knew the restaurant was capable of, seeing as we'd previously dined there as patrons. The 2nd was awesome. For our guests' meals, we chose the filet mignon&shrimp (which is off-menu), Jidori chicken with creamy mustard sauce & truffle ravioli with cream sauce. Many of our wedding guests complimented the food, which I took as a good sign. If feeding people WELL at your event is what you want, The Odyssey is for you.
Now to what we felt was just SLIGHTLY off-putting about this venue: the decor in the restaurant is ancient, gaudy & definitely NOT my style. The oddly patterned carpeting is clearly well-worn & needs replacing. We made very readable table & seating charts for the staff, but when my husband arrived to decorate, the set up was wrong. He had to rearrange all the tables, chairs & most of the place-settings. It ended fine, but my best friend was without a seat at the table we placed her, because the staff didn't set up enough chairs. The cake wasn’t unpacked upon our entrance. Weird, but it all was okay in the end!The Odyssey in Grenada Hills saved us from disaster after The Castaway (their sister restaurant) cancelled our wedding reception event 1.5 months before the date! I can't thank them enough for the top-notch treatment & flexibility in regards to prices, menu options & policies regarding pre-wedding set-up. They bent to our every whim when it came to matching what Castaway had initially promised us for our wedding reception.
When we came to the Odyssey, my husband & I were nervous it wouldn't be nearly as beautiful or wallet-friendly as Castaway, but the moment we arrived & spoke to Rebecca & Barry, we knew we were in great care.
The gorgeous view from the private, downstairs balcony/patio was well worth the stress of losing our 1st choice wedding venue. We were actually relieved in the end; The Odyssey is much more "private event friendly". We had 2 wedding food tastings following the 1st meet. Our initial tasting fell far below what we knew the restaurant was capable of, seeing as we'd previously dined there as patrons. The 2nd was awesome. For our guests' meals, we chose the filet mignon&shrimp (which is off-menu), Jidori chicken with creamy mustard sauce & truffle ravioli with cream sauce. Many of our wedding guests complimented the food, which I took as a good sign. If feeding people WELL at your event is what you want, The Odyssey is for you.
Now to what we felt was just SLIGHTLY off-putting about this venue: the decor in the restaurant is ancient, gaudy & definitely NOT my style. The oddly patterned carpeting is clearly well-worn & needs replacing. We made very readable table & seating charts for the staff, but when my husband arrived to decorate, the set up was wrong. He had to rearrange all the tables, chairs & most of the place-settings. It ended fine, but my best friend was without a seat at the table we placed her, because the staff didn't set up enough chairs. The cake wasn’t unpacked upon our entrance. Weird, but it all was okay in the end!-
![The Odyssey Restaurant 5]()
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![The Odyssey Restaurant 6]()
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![The Odyssey Restaurant 7]()
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Quality of service
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Brigid Sent on 08/10/20104.6 out of 5 rating4.6
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 3.0 out of 5 rating3.0
I really enjoyed having my wedding at the Odyssey. If you can request Emily Meyers, she was fantastic. The venue is rather strict about candles, but they are up in a dry area so you can't really blame them for that. Just make sure you check with the Fire Marshal before you buy your centerpeices or do LED candles like we did. Can't tell in any of the pictures and really isn't that all that matters? The Garden room was beautiful, and the bartenders and wait staff were great! We used the gazebo area for the ceremony and they got those chairs our super fast after the ceremony so we had that whole area for pictures and such. Overall a great value for the money!I really enjoyed having my wedding at the Odyssey. If you can request Emily Meyers, she was fantastic. The venue is rather strict about candles, but they are up in a dry area so you can't really blame them for that. Just make sure you check with the Fire Marshal before you buy your centerpeices or do LED candles like we did. Can't tell in any of the pictures and really isn't that all that matters? The Garden room was beautiful, and the bartenders and wait staff were great! We used the gazebo area for the ceremony and they got those chairs our super fast after the ceremony so we had that whole area for pictures and such. Overall a great value for the money! -
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Antonia Sent on 04/28/20104.6 out of 5 rating4.6
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 3.0 out of 5 rating3.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
This review is for my April 17, 2010 wedding reception. Overall, their level of service was impeccable. Here are the things they did right:
1. They worked with us to get the room we wanted. Once we assured them we would have the minimum amount to secure the room, they were fine with us having a slightly lower occupancy.
2. Value: we got a 3 entree buffet, with dessert and our cake, a 3 hour bar, champagne toast and a dessert bar for under $70 per person(not including gratuity--that's pretty darn competitive for Los Angeles).
3. They were willing to set up the special linens that I had ordered for the event. They were also willing to work with me and let me fold their napkins and have them placed on my chargers so that the staff would only have to place the chargers with the napkins already folded on them(so they didn't have to work twice).
4. When it turned out that the candy for my candy buffet would melt if stored in my coordinator's car, I was able to call them and they let my MOH and Fiancee(at the time) set up the candy buffet early the morning of the wedding.
5. They augmented our decor with additional buffet linens and lighting which made the room look even more spectacular with the uplighting I ordered along with the gobo projection on the dance floor.
6. Hospitality. They greeted our wedding party with champagne and hors d'oeuvres upon arrival. We had two waiters filling our plates when my husband and I went up to the buffet and they could trip over themselves fast enough to make us feel comfortable.
7. The food was excellent. Period.
Here are the things that they really need to work on:
1. They didn't cut our wedding cake to be served to our guests!!!! This really ticked me off. I went with the bakery that they told me to go with, and I paid $11 per slice over what was included in the package for this spectacular-looking cake that few or none of my guests even tried because no one bothered to cut it! And this was a service that was supposedly included in the package! Not only that it they ended up wasting over 40 hours of hard work I could have put in elsewhere other than my DIYed menus when I added in a diagram of my cake so my guests could know which flavor each tier was so they could tell the server which flavor they wanted. All of this work was wasted because they didn't cut my cake and serve it!
I actually have to have this cake served to my guests at my church one week later(no thanks to them).
2. Communication. They should have told me when I booked(almost a year beforehand, May 2, 2009) that the Garden Room's wiring was not up to code to handle the uplighting I had ordered. It was a "little detail" they left out of their documentation until they finally dropped it on me like a ton of bricks one month before the wedding when I met with them to finalize everything(and yes, my coordinator was there when they told me, so I wasn't the only one who heard it). It actually took two weeks me nagging and waiting after that for them to give me and my DJ a straight answer as to whether I would need a generator or not along with where to put said generator.
This left me scrambling the last week to let my lighting person know to get a generator which cost me an additional $120 to rent. This leaves us to issue #3
3. Building maintenance. Now I may be a clueless bride that doesn't know anything, but my darling husband and I bought a house two months prior to our wedding and last I looked in to the way real estate works, it is the responsibility of the owner of a building to maintain the wiring up to code. It's really a shameful they have neglected to do that on such a beautiful location! Seriously, this is a matter of pride and common sense.
Would I book another event with them? Yes, absolutely. But I would seriously watch my banquet manager like a hawk and insist that they cut the freaking cake like there were supposed to have done on the basis of our contract(yeah watching them was my my coordinator's job which I will go into detail later)! And I would insist on them telling me upfront on whether or not the wiring can handle extra stuff like lighting.
The second issue is extremely important to know so you don't end up scrambling at the last minute trying to throw more money into an already expensive event.
This review is for my April 17, 2010 wedding reception. Overall, their level of service was impeccable. Here are the things they did right:
1. They worked with us to get the room we wanted. Once we assured them we would have the minimum amount to secure the room, they were fine with us having a slightly lower occupancy.
2. Value: we got a 3 entree buffet, with dessert and our cake, a 3 hour bar, champagne toast and a dessert bar for under $70 per person(not including gratuity--that's pretty darn competitive for Los Angeles).
3. They were willing to set up the special linens that I had ordered for the event. They were also willing to work with me and let me fold their napkins and have them placed on my chargers so that the staff would only have to place the chargers with the napkins already folded on them(so they didn't have to work twice).
4. When it turned out that the candy for my candy buffet would melt if stored in my coordinator's car, I was able to call them and they let my MOH and Fiancee(at the time) set up the candy buffet early the morning of the wedding.
5. They augmented our decor with additional buffet linens and lighting which made the room look even more spectacular with the uplighting I ordered along with the gobo projection on the dance floor.
6. Hospitality. They greeted our wedding party with champagne and hors d'oeuvres upon arrival. We had two waiters filling our plates when my husband and I went up to the buffet and they could trip over themselves fast enough to make us feel comfortable.
7. The food was excellent. Period.
Here are the things that they really need to work on:
1. They didn't cut our wedding cake to be served to our guests!!!! This really ticked me off. I went with the bakery that they told me to go with, and I paid $11 per slice over what was included in the package for this spectacular-looking cake that few or none of my guests even tried because no one bothered to cut it! And this was a service that was supposedly included in the package! Not only that it they ended up wasting over 40 hours of hard work I could have put in elsewhere other than my DIYed menus when I added in a diagram of my cake so my guests could know which flavor each tier was so they could tell the server which flavor they wanted. All of this work was wasted because they didn't cut my cake and serve it!
I actually have to have this cake served to my guests at my church one week later(no thanks to them).
2. Communication. They should have told me when I booked(almost a year beforehand, May 2, 2009) that the Garden Room's wiring was not up to code to handle the uplighting I had ordered. It was a "little detail" they left out of their documentation until they finally dropped it on me like a ton of bricks one month before the wedding when I met with them to finalize everything(and yes, my coordinator was there when they told me, so I wasn't the only one who heard it). It actually took two weeks me nagging and waiting after that for them to give me and my DJ a straight answer as to whether I would need a generator or not along with where to put said generator.
This left me scrambling the last week to let my lighting person know to get a generator which cost me an additional $120 to rent. This leaves us to issue #3
3. Building maintenance. Now I may be a clueless bride that doesn't know anything, but my darling husband and I bought a house two months prior to our wedding and last I looked in to the way real estate works, it is the responsibility of the owner of a building to maintain the wiring up to code. It's really a shameful they have neglected to do that on such a beautiful location! Seriously, this is a matter of pride and common sense.
Would I book another event with them? Yes, absolutely. But I would seriously watch my banquet manager like a hawk and insist that they cut the freaking cake like there were supposed to have done on the basis of our contract(yeah watching them was my my coordinator's job which I will go into detail later)! And I would insist on them telling me upfront on whether or not the wiring can handle extra stuff like lighting.
The second issue is extremely important to know so you don't end up scrambling at the last minute trying to throw more money into an already expensive event.
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![Tanya and Matt]()
Tanya Sent on 05/27/20084.6 out of 5 rating4.6-
Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 4.0 out of 5 rating4.0
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Flexibility 4.0 out of 5 rating4.0
Spectacular view and value for your money. Great food and excellent service. Recieved several compliments on the quality of our venue.Spectacular view and value for your money. Great food and excellent service. Recieved several compliments on the quality of our venue. -
Quality of service
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Araceli Sent on 10/23/20164.5 out of 5 rating4.5
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Quality of service 5.0 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 4.0 out of 5 rating4.0
The Odyssey is a beautiful venue & it is definitely worth the money because of the amazing views it has, the size of the banquet rooms, & the delicious food. The Banquet service for our wedding was TOP NOTCH. My husband & I felt like royalty on our wedding day. Eduardo, the Banquet Captain, would always come to our sweetheart table to ask if we needed anything, would make sure we had a drink in our hand & at our table, & we had appetizers waiting for us at our table (we did romantic pictures during Cocktail hour). The rest of the Banquet team was attentive to the guests & quick with service. The Catering Sales team at the Odyssey was professional, friendly, and for the most part, responsive. We did feel though that our event director was constantly out of the office. Sometimes I had to email twice in a row to get a response. The week before details were due, I reached out to clarify what they needed & I was told 5 days before that due date that the assistant was going to reach out to me to schedule the details meeting. I heard from the assistant 2 days before the due date that she was currently available the next week. Even though we got everything submitted & in order, it was still somewhat frustrating that I had to stay on top of their work. I understand they have tons of events to work on but it would have been nice if they were a bit more organized. Other than that,, the team is helpful and friendly. Their packages worked well with our budget but they cannot be tweaked as they are sold as packages. Do know that if you select open bar, you cannot choose what time it starts - it has to start from the beginning of the reception. We found this out 2 weeks before the wedding during our meeting regarding the final details (we were bummed because we knew a lot of people were going to miss out on the first hour). Overall, the venue was great. It has plenty of parking, delicious food, great views, and spacious rooms. Thank you Odyssey!The Odyssey is a beautiful venue & it is definitely worth the money because of the amazing views it has, the size of the banquet rooms, & the delicious food. The Banquet service for our wedding was TOP NOTCH. My husband & I felt like royalty on our wedding day. Eduardo, the Banquet Captain, would always come to our sweetheart table to ask if we needed anything, would make sure we had a drink in our hand & at our table, & we had appetizers waiting for us at our table (we did romantic pictures during Cocktail hour). The rest of the Banquet team was attentive to the guests & quick with service. The Catering Sales team at the Odyssey was professional, friendly, and for the most part, responsive. We did feel though that our event director was constantly out of the office. Sometimes I had to email twice in a row to get a response. The week before details were due, I reached out to clarify what they needed & I was told 5 days before that due date that the assistant was going to reach out to me to schedule the details meeting. I heard from the assistant 2 days before the due date that she was currently available the next week. Even though we got everything submitted & in order, it was still somewhat frustrating that I had to stay on top of their work. I understand they have tons of events to work on but it would have been nice if they were a bit more organized. Other than that,, the team is helpful and friendly. Their packages worked well with our budget but they cannot be tweaked as they are sold as packages. Do know that if you select open bar, you cannot choose what time it starts - it has to start from the beginning of the reception. We found this out 2 weeks before the wedding during our meeting regarding the final details (we were bummed because we knew a lot of people were going to miss out on the first hour). Overall, the venue was great. It has plenty of parking, delicious food, great views, and spacious rooms. Thank you Odyssey! -
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Troy Sent on 07/15/20094.5 out of 5 rating4.5
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 3.0 out of 5 rating3.0
Thank you so much!Thank you so much! -
Quality of service
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Jonathan Sent on 02/08/20084.3 out of 5 rating4.3
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.0 out of 5 rating4.0
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Professionalism 4.0 out of 5 rating4.0
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Value 5.0 out of 5 rating5.0
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Flexibility 4.0 out of 5 rating4.0
Of all the places we searched, The Odyssey was the best location for the price.Of all the places we searched, The Odyssey was the best location for the price. -
Quality of service
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User1122153 Sent on 03/30/20134 out of 5 rating4.0-
Quality of service 5.0 out of 5 rating5.0
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Average response time 4.0 out of 5 rating4.0
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Professionalism 4.0 out of 5 rating4.0
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Value 3.0 out of 5 rating3.0
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Flexibility 4.0 out of 5 rating4.0
I had my wedding at the Odyssey on March 23, 2013. Everything went very smoothly the day of my event. Things were set up and ready to go and everything looked beautiful. When dealing with the Odyssey after my contract was signed, there were a few small issues. The date for the second payment was wrong on my contract, so that was kind of rushed in order to get that since we thought we had another month before it was due. A few things that I wish were done differently, was being able to confirm a date for rehearsal so it was easier to book a place for rehearsal dinner, and plan for family that was coming from out of town who needed to arrive by a certain time. They can only confirm a date two weeks out, which made it kind of difficult for my bridesmaid who lives in Washington. These were just little things that occurred. Everything else went very well and I was very at ease having the coordinator as part of the ceremony package. I liked knowing everything was being taken care of. I would hold another event at the OdysseyI had my wedding at the Odyssey on March 23, 2013. Everything went very smoothly the day of my event. Things were set up and ready to go and everything looked beautiful. When dealing with the Odyssey after my contract was signed, there were a few small issues. The date for the second payment was wrong on my contract, so that was kind of rushed in order to get that since we thought we had another month before it was due. A few things that I wish were done differently, was being able to confirm a date for rehearsal so it was easier to book a place for rehearsal dinner, and plan for family that was coming from out of town who needed to arrive by a certain time. They can only confirm a date two weeks out, which made it kind of difficult for my bridesmaid who lives in Washington. These were just little things that occurred. Everything else went very well and I was very at ease having the coordinator as part of the ceremony package. I liked knowing everything was being taken care of. I would hold another event at the Odyssey -
Quality of service
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Melissa Sent on 10/13/20124 out of 5 rating4.0
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Quality of service 4.0 out of 5 rating4.0
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Average response time 4.0 out of 5 rating4.0
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Professionalism 4.0 out of 5 rating4.0
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Value 4.0 out of 5 rating4.0
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Flexibility 4.0 out of 5 rating4.0
We booked the Apollo room (west & east) for our wedding reception. This is the biggest room that they have in the restaurant. The view is amazing but there is a $$$$ minimum to be able to book both the Apollo east & west rooms. If you don't reach the minimum, you can only have either the east or west room or a different room.
Before we booked Odyssey for our wedding, we attended their food tasting/expo. The food tasting event is for those who booked their event at the Odyssey. They serve the food buffet style (appetizers, salads, entree's) and event vendors also participate in the expo ( cake bakery, dj, florist, photographer, videographer). We also did a personal food tasting and another expo food tasting to choose our appetizers.
The restaurant manager on the day of our wedding did a great job! We were taking pictures outside and they gave us drinks. They also came to our table very often asking if we need something or we want a drink. There were appetizers waiting for us at our table when we arrived at the reception. The reception was amazing and the view is breath taking. The guests loved the place. I loved that we have a really big dance floor. The food was hit and miss. Some guests loved their food and some said it's just ok. Me and my husband loved our food my only concern was I ordered a rice pilaf and not basmati rice to go with my Chicken Scalloppini. I personally love the Portabello mushroom ravioli. We asked for a side of the ravioli and they gave us a plate of ravioli. We also requested a passed hors d'oeuvres but they serve it buffet style.
Overall I had a great wedding experience.We booked the Apollo room (west & east) for our wedding reception. This is the biggest room that they have in the restaurant. The view is amazing but there is a $$$$ minimum to be able to book both the Apollo east & west rooms. If you don't reach the minimum, you can only have either the east or west room or a different room.
Before we booked Odyssey for our wedding, we attended their food tasting/expo. The food tasting event is for those who booked their event at the Odyssey. They serve the food buffet style (appetizers, salads, entree's) and event vendors also participate in the expo ( cake bakery, dj, florist, photographer, videographer). We also did a personal food tasting and another expo food tasting to choose our appetizers.
The restaurant manager on the day of our wedding did a great job! We were taking pictures outside and they gave us drinks. They also came to our table very often asking if we need something or we want a drink. There were appetizers waiting for us at our table when we arrived at the reception. The reception was amazing and the view is breath taking. The guests loved the place. I loved that we have a really big dance floor. The food was hit and miss. Some guests loved their food and some said it's just ok. Me and my husband loved our food my only concern was I ordered a rice pilaf and not basmati rice to go with my Chicken Scalloppini. I personally love the Portabello mushroom ravioli. We asked for a side of the ravioli and they gave us a plate of ravioli. We also requested a passed hors d'oeuvres but they serve it buffet style.
Overall I had a great wedding experience. -
Quality of service
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