VIP Sedan & Limousine Reviews
Reviews
3.7 out of 5 rating
3.7 out of 5 rating
23 Reviews
74% recommend it
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![Becky]()
Becky W. Sent on 05/09/2020Fabulous Limo experience!
During the pandemic we needed to celebrate our daughters birthday and we did it in style with VIP! Fabulous driver, amazing limo, arrived on time, stayed later than booked, truly a great memory for our entire family. Highly recommend worth every penny! -
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![Sandy]()
Sandy Sent on 08/29/2022Transportation
VIP got us from our wedding prep hotel to our photo location and back. They were on time, fit 12 comfortably and efficient. This way, nobody could be late for pictures and we all got back to the wedding location at the same time. No stragglers. Very personable. The tip is built-in to the cost, so no worries on the day of the event. Staff in office very nice and easy to talk to. Communication was great the whole time. -
![Wishicouldb]()
Wishicouldb Sent on 05/27/2020You will feel VIP with VIP Limo
Loved the personal touch on all levels with this company. They did everything they could to grant our wishes and give one magical evening! Highly recommend. -
![kellerm7]()
Michelle Sent on 08/16/2010We rented the VIP limo bus for our wedding and it was AWESOME! We had such a great time!!! The driver was wonderful and very polite. It was pretty expensive, but I do realize that you get what you pay for and in my experience, it was definitely worth it! -
![Nicole]()
Nicole G. Sent on 04/14/2021Would not recommend
I would not recommend this company to anyone that is looking for a party bus they are very unprofessional & could not withhold their end of the contract & hung the phone up on me when I asked for a refund after they breached our contract less than 6 months to our wedding date.VIP Sedan & Limousine's reply:
Nicole, hello – I want to assure you that we absolutely understand your frustration with this situation, but I do want to address what I feel are some significant inaccuracies in your review of our services.
To be clear in the situation, as I have made very clear in our communications, the vehicle that was booked for your services was taken out of inventory due to it being unable to pass our internal safety inspections. When the 1994 converted school bus was transferred to our fleet last fall from another provider, we had hopes of bringing it up to standards – through the winter, it remained parked more often than running, as we continued to work on its safety and mechanical performance. While fun and comfortable transportation is what we deliver at VIP, we will absolutely, in no way, jeopardize the safety of our passengers or our employees. While most other clients who had booked this vehicle both understood and appreciated our commitment to safety, I do understand that you continued to have concerns with the need to remove this option from our fleet.
As soon as we finally understood that we would be unable to meet our safety standards and would need to discontinue offering this vehicle as an option, we contacted you. While yes, it was just at 6 months from your wedding that this situation arose, you had only finally reserved the vehicle 3 weeks prior with a deposit for the services (even though we had graciously held the vehicle for almost 9 months for you without receiving that deposit). And, at that time, we even honored rates quoted 9 months earlier that were no longer valid, in an attempt to assist in every way we could.
At the time we notified you of the removal of the vehicle from our fleet, we offered 3 alternate vehicle options, each with a 15% discount offer to minimize the pricing difference, or a complete refund to you as an option as well. When I personally spoke with you on the phone, I continued to offer multiple options.
Once we were notified that your decision was to cancel and that you would prefer a refund, we processed that refund within minutes. When there was an issue with the refund on your end, our team provided you with every resource we had regarding the refund, and even offered to partner with you on a call to your credit card company to ensure the refund made it way back to your new card number as quickly as possible.
If there was another team member who “hung…up on you” when you spoke, I would definitely like to have that information – but as I personally spoke with you multiple time, Nicole, I can assure you no disconnect happened.
While there are times we have made errors – and we accept that negative reviews can be deserved in those cases – I know personally that we handled these interactions with nothing but professionalism and a desire to assist a valued client with their services. -
User1089752 Sent on 02/12/2013They did not show up for my wedding. We had to find another service AFTER the ceremony because the driver did not check his schedule. We used the Trolly and had a blast, and made it to the reception on time despite the fact VIP FAILED. Do not book with this company.
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