Embassy Suites by Hilton Norman Reviews

Reviews

• Bethany S. Sent on 08/12/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great ambiance

  Staff did a great job. Beautiful venue

  Staff did a great job. Beautiful venue
• Marsha Sent on 06/10/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I would definitely recommend this venue for any wedding. Tony was fabulous in helping us create the most fabulous reception and went above and beyond for creating our dream. He was so much fun to work with and was awesome at helping us create the dream back drop that my daughter visioned behind her cake table. When we were first starting out a year ahead of my daughter's wedding date, we felt we could not afford this venue and went with another hotel in town. At the last minute, we had to change venues and were so fortunate to have another booking cancel which enabled us to book at the Embassy Suites. Tony was our superhero in working with us on the budget so we could have the food and drinks we desired. The staff (including Ken and Gregg), the rooms, and the food were all top notch and worth every penny of our weekend. Thanks to everyone at the Embassy Suites for a dream wedding weekend!!!

  I would definitely recommend this venue for any wedding. Tony was fabulous in helping us create the most fabulous reception and went above and beyond for creating our dream. He was so much fun to work with and was awesome at helping us create the dream back drop that my daughter visioned behind her cake table. When we were first starting out a year ahead of my daughter's wedding date, we felt we could not afford this venue and went with another hotel in town. At the last minute, we had to change venues and were so fortunate to have another booking cancel which enabled us to book at the Embassy Suites. Tony was our superhero in working with us on the budget so we could have the food and drinks we desired. The staff (including Ken and Gregg), the rooms, and the food were all top notch and worth every penny of our weekend. Thanks to everyone at the Embassy Suites for a dream wedding weekend!!!
• 
  User1725567 Sent on 07/22/2014
  2.5 out of 5 rating

  2.5
  • Quality of service
    2.5 out of 5 rating
    2.5
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    2.0 out of 5 rating
    2.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  Event turned out ok but the whole planning process was very frustrating due not my contact being nonresponsive. He is a great guy just really busy I guess.

  Event turned out ok but the whole planning process was very frustrating due not my contact being nonresponsive. He is a great guy just really busy I guess.
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• Missty Sent on 04/29/2017
  2 out of 5 rating

  2.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    2.0 out of 5 rating
    2.0
  • Value
    2.0 out of 5 rating
    2.0
  • Flexibility
    2.0 out of 5 rating
    2.0

  Guest list of 115. We got an early check in and late check out. For our rehearsal everyone was very helpful and TRIED get an understanding of our expectations and the layout of the room. On the day of, food was late and under cooked. So embarrassing. We had to stop during toasts & ask to pass out champagne. Bartender tried to leave over an hour early, and cut off people during a OPEN BAR because they had 5 drinks. I had to leave my reception to go have a discussion with them, for it to be understood what we had planned & paid for.
  An engineer was to hold the elevators for 30 mins for our first look around the waterfall... on the attempt to go down, one stopped on the 3rd floor and ruined EVERYTHING! We never got to try a retake or get the problem fixed, the engineer was nowhere to be found. It was devastating as this was one of 2 reasons we chose this venue, the other was our guests wouldn't drink and drive and could stay in a room. As the food was a BIG problem, our sales manager made efforts to compensate for some of the meals which was appropriate and appreciated. Then, the final figures come the following week and we were charged for a microphone that was left in the rehearsal room for another event we didn't even ask for, but was encouraged we "try it out" to make sure we would be happy with it. Additionally, I'm a HHonors member- so I continue to wait for the Hilton points to be added to my account, because those points would go towards paying for our honeymoon and hotel. IT WAS LESS THAN 1/2 of what was initially spent!! I truly thought with all the issues they would try to satisfy a customer, especially one that brought them more business- they didn't. Hilton doesn't treat people how they used to and I would not recommend having an event here. As for a hotel stay, the front desk customer service was satisfactory. We did have to clean our own rooms and set all the trash out by the door, but I am hoping they just didn't want to bother the newlyweds.

  Guest list of 115. We got an early check in and late check out. For our rehearsal everyone was very helpful and TRIED get an understanding of our expectations and the layout of the room. On the day of, food was late and under cooked. So embarrassing. We had to stop during toasts & ask to pass out champagne. Bartender tried to leave over an hour early, and cut off people during a OPEN BAR because they had 5 drinks. I had to leave my reception to go have a discussion with them, for it to be understood what we had planned & paid for.
  An engineer was to hold the elevators for 30 mins for our first look around the waterfall... on the attempt to go down, one stopped on the 3rd floor and ruined EVERYTHING! We never got to try a retake or get the problem fixed, the engineer was nowhere to be found. It was devastating as this was one of 2 reasons we chose this venue, the other was our guests wouldn't drink and drive and could stay in a room. As the food was a BIG problem, our sales manager made efforts to compensate for some of the meals which was appropriate and appreciated. Then, the final figures come the following week and we were charged for a microphone that was left in the rehearsal room for another event we didn't even ask for, but was encouraged we "try it out" to make sure we would be happy with it. Additionally, I'm a HHonors member- so I continue to wait for the Hilton points to be added to my account, because those points would go towards paying for our honeymoon and hotel. IT WAS LESS THAN 1/2 of what was initially spent!! I truly thought with all the issues they would try to satisfy a customer, especially one that brought them more business- they didn't. Hilton doesn't treat people how they used to and I would not recommend having an event here. As for a hotel stay, the front desk customer service was satisfactory. We did have to clean our own rooms and set all the trash out by the door, but I am hoping they just didn't want to bother the newlyweds.
• Karen Sent on 11/01/2014
  2 out of 5 rating

  2.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    2.0 out of 5 rating
    2.0
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  The food was amazing!! The venue is beautiful!! But other than that we had a horrible experience. The coordinator we originally signed with left a few months before our event, the person that took his place was very hard to contact - our vendors even complained about her not responding. The day of the wedding I (mother of the bride) had to show one of the vendors where to set up because no one would call them to let them know. An item that was to be served at the reception was not set out so I asked about it to one of the staff and he said it wasn't on his orders but he would get it for us. The coordinator made a point to come out to the reception and argue that it wasn't on our orders, which clearly was. She should have provided it and not interrupted my time in the reception!! When the guests left the reception room to send of the bride/groom one of the service staff stole my husband's iPad, we were gone for about 10 minutes. After 5 days the iPad was found hiding out in their shipping/receiving department. Due to the fact we were able to lock it down I'm sure is why they decided to let it be found. The General Manager was good to work with us on it and offered to buy a new iPad. We were overcharged on our hotel room, not the contracted price, and the front desk had a bad attitude about it and told us he couldn't do anything about it and we would have to call the Sales Office on Monday due to the fact they don't work on Sunday. About 2 hours later he showed up with a corrected total.

  The food was amazing!! The venue is beautiful!! But other than that we had a horrible experience. The coordinator we originally signed with left a few months before our event, the person that took his place was very hard to contact - our vendors even complained about her not responding. The day of the wedding I (mother of the bride) had to show one of the vendors where to set up because no one would call them to let them know. An item that was to be served at the reception was not set out so I asked about it to one of the staff and he said it wasn't on his orders but he would get it for us. The coordinator made a point to come out to the reception and argue that it wasn't on our orders, which clearly was. She should have provided it and not interrupted my time in the reception!! When the guests left the reception room to send of the bride/groom one of the service staff stole my husband's iPad, we were gone for about 10 minutes. After 5 days the iPad was found hiding out in their shipping/receiving department. Due to the fact we were able to lock it down I'm sure is why they decided to let it be found. The General Manager was good to work with us on it and offered to buy a new iPad. We were overcharged on our hotel room, not the contracted price, and the front desk had a bad attitude about it and told us he couldn't do anything about it and we would have to call the Sales Office on Monday due to the fact they don't work on Sunday. About 2 hours later he showed up with a corrected total.