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Wrapped in a cloud was by far the best thing that I did for my bridal shower. I had nine bridesmaids, that I purchased robes for my bridal shower, with their names engraved. Their embroidered robes were so beautiful and plush, and the best thing was that all my bridesmaids loved the gifts. Thank you to Wrapped in a cloud that the extra customer service and attention you gave me, during this most glorious time in my life. I highly recommend them. 5 Stars all the way!

5.0/5.0
Linda, Event Date: 12/08/2014

About

Wrapped In A Cloud started out based on our love for warm, plush, must have items. As sisters, growing up we were always very picky about "itchy sweaters", so our mom had her work cut out for her finding us soft things to wear. Fast forward to our adult life, this obsession evolved into a more mature passion for affordable luxury. 

But it didn't stop there. When we reached our twenties, friends started to get married, have babies, and reach other milestones. We found ourselves in search of the "perfect gift". With not much time on our hands, we turned to online shopping, and found that it was hard to find a company who offered a good product, beautiful monogramming, and custom gift wrapping all in one stop. And that's how our "Custom Shop" was born. We've hand selected each piece for both quality and affordability so you can finally get a taste of the everyday luxury you deserve. 

Today, we are excited to serve as your good living guides. We hope you will love our luxury line as much as we do! If there is anything else we can do to assist you, please feel free to call us at 424.255.8242 or email us at info@wrappedinacloud.com!

Details

Favors & Gifts - Frequently Asked Questions
How would you categorize your product offerings?
Custom
What services do you provide?
Design, Expedited Shipping, Printing, Shipping
What items are available?
Bags & Travel, Bed & Bath, Clothing, Gift Boxes
What is the average turnaround time, from initial contact to shipment?
Next Day
Are you able to meet clients in person to showcase your product?
Yes
Is there a minimum order requirement?
No
What is your return policy?
Exchanges, Full Refund, Partial Refund
Business Info
What types of events do you service?
Anniversaries, Baby Showers, Bar / Bat Mitzvahs, Birthdays, Bridal Showers, Christenings, Corporate Events, Debutante Balls, Eco-Friendly / Green Weddings, Engagement Parties, Graduations, Holiday Parties, LGBTQ Weddings / Ceremonies, Memorials, Proms, Quinceaneras, Sweet 16s

25 Reviews

4.6/5.0
 
0.5/5.0
Trisha, Event Date: 01/01/2018
Quality of Service: 0.5 Responsiveness: 0.5 Professionalism: 0.5 Value: 0.5 Flexibility: 0.5

The product is good, but I had a terrible experience with customer service. I ordered a robe for a birthday gift. When it became apparent that, even with my paying a rush charge, my order wasn't going to arrive on time, I asked if the robe could be sent overnight. The company said yes, and I paid $43 for this service. I called several times to check and was told each time that the robe would arrive by 3pm the promised day. It arrived the following day-after the party. It is important to note here that this is not a shipping company, so I understand that it is not their fault that the shipping was delayed. It was, however, not my fault either. I asked the company for a refund of the overnight portion of the shipping and that is when the downward spiral began. They would not/will not accept any liability for not getting the robe to me on time. They were rude, not helpful and acted like I was being difficult including, but not limited to, them saying that I should be more understanding since they rushed the job (which I paid for). I do not understand why they thought it was good business for the customer to pay for a service, not receive said service, and to then blame the customer for wanting the company to back their promises. If you want a soft robe, there are literally thousands of companies online who provide them. If you want a soft robe on time, and everything works out correctly, then maybe this is the company you want to choose. If you want a company that has door-to-door customer service, I highly suggest you look elsewhere. I can't imagine if you were purchasing robes for a wedding gift or wedding party and they didn't get them to you on time. The charges and headache incurred would surely not be worth buying these specific robes. I have fought with them and I am now giving up. If I were to have to deal with this lunacy during a wedding season, my frustration would be even more than it already is-which is considerable.

Services Used: Favors & Gifts

5.0/5.0
Lauren, Event Date: 04/06/2015
Quality of Service: 5.0 Responsiveness: 5.0 Professionalism: 5.0 Value: 5.0 Flexibility: 5.0

My experience with Wrapped in a Cloud was fantastic. They answered any and all questions I had and helped me fully customize my order with monogramming and different color and font options. We ended up ordering 15 robes for my daughter and her closest friends to wear on the special day and we have the greatest pictures and memories as a result of it.

They also made for great gifts to give to her friends so that they could remember the special day for years to come. Affordable, Good Quality and super cute!

Services Used: Favors & Gifts

5.0/5.0
Lauren, Event Date: 04/06/2015
Quality of Service: 5.0 Responsiveness: 5.0 Professionalism: 5.0 Value: 5.0 Flexibility: 5.0

My experience with Wrapped in a Cloud was fantastic. They answered any and all questions I had and helped me fully customize my order with monogramming and different color and font options. We ended up ordering 15 robes for my daughter and her closest friends to wear on the special day and we have the greatest pictures and memories as a result of it. They also made for great gifts to give to her friends so that they could remember the special day for years to come. Affordable, Good Quality and super cute!

Services Used: Favors & Gifts

4.8/5.0
Chandler, Event Date: 03/19/2015
Quality of Service: 4.5 Responsiveness: 5.0 Professionalism: 5.0 Value: 5.0 Flexibility: 4.5

Love how soft the robes were and the customer service was awesome through this company

Services Used: Favors & Gifts

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